We have encountered an error while posting updates to Agoda YCS.
Updates are not passing through and we are receiving an error saying, - "Authentication failed: The supplied authentication is invalid" from Agoda.
We have checked the details on our side and issue tends to be at Agoda's end. We raised the issue overnight and are working with Agoda to get the connection live again.
Agoda should be managed via their extranet manually until the connection is back.
All banks except Suncorp haven't processed any transactions since 24th Dec due to the public holidays. Your bank feed will reflect this and only show the last update from your bank.
Suncorp is the only one updated till 28th Dec.
0953 21/12 We are aware of an outage currently affecting all of our bank connectors. Our partner Basiq is working on this outage with priority.
1244 21/12 Basiq have found out what the problem was, the job queue was overloaded which slowed down the jobs from going through. They have added resources to solve this problem and you should be able to see an improvement within the next hour or so as we go through the backlog of jobs.
1436 21/12 Jobs still failing, bank feeds not updating and status showing 'in-progress'.
1729 21/12 Update. Jobs still failing. While fixing one problem this morning, it created new one, however this has now been identified and resolved and we can see jobs are going through successfully. Basiq's engineering team will keep monitoring over night however they are not expecting any further issues.
1947 21/12 There is a bit of a back log of jobs at the moment but Basiq believes it will clear in the next few hours.
2015 21/12 Basiq has successfully resolved the issue. We have tested a number of properties and everything is working as normal. Please click the 'refresh' button on your bank feed to see your latest transactions.
[UPDATE: 1:36pm] PayAdvantage advised the issue has now been fixed. Please email us if you are still having the issue.
We are aware of a PayAdvantage error - there team are working on it it and will update this thread once we hear back.
A friendly reminder about online check-in, to help with what looks to be a busy Easter period. To speed up your check-in process and provide a seamless guest experience we suggest you utilise our online check-in feature.
Online check-in will capture the guests arrival time and drivers licence (or passport) and attach it to their booking in Resly. The guest also has to accept your terms of stay and complete a COVID declaration.
Some of you might find these stats interesting. The average cleaning and commission charges for the Sunshine Coast and TNQ. As we continue to expand we will hopefully have more data points to look at and share.
With the recent announcement to ban paper check-ins, we would like to remind users how to utilise Resly for capturing and storing information should you need to provide it to relevant authorities.
Encourage guest to use online check-in. This process will capture the lead guests' ID and store it against their booking in Resly. It will also validate their email or mobile number to ensure their contact details are correct. A standard COVID declaration is required to be completed during the online check-in process.
All details captured from online check-in are stored against the guests booking in Resly.
Providing details to authorities. Go to Reservations > Reservations List > and simply export a CVS file selecting all the required information.
If any guests are unreachable or their details are incorrect, you have a copy of their ID on the profile which you can share with authorities.
If you haven't set up online check-in yet, please read this article. Once activated, you can create a dummy booking with your own contact details (mobile number and email) and test it.
A friendly reminder that rates and restrictions should be updated in Resly PMS, not in Resly Connect.
Rule of thumb - Resly PMS should be the source of truth.
Bulk update - Best for updating multiple rate plans for a bulk period of dates.
Yearly view - Best for updating a single rate plan based on season dates or for a full year.
Changes to single dates can be made below in the rate plan by just clicking on the date and overriding the value.
NSW <> QLD borders are due to open on 1st Dec. Please check your rates to make sure everything is correct and ready for the interstate travellers.
- Check what promotions and rates you have on your OTAs, can you increase these to utilise the new demand?
- Update your promo banner on Direct, maybe include a welcome message with a NSW targeted coupon?
- Maximise availability on your grid - move bookings around to reduce short gaps between bookings.
- Activate online/mobile check-in with Resly - COVID Safe
Dashboard > Finance > Undisbursed
