Team Resly will be offline from 3pm today, attending offsite training and team building. Support will be back online tomorrow, Thursday at 9am.
Team Resly will be offline from 3pm today, attending offsite training and team building. Support will be back online tomorrow, Thursday at 9am.
Gain access to insightful content delivered by industry experts, tailored to your business. Get your tickets here.
A handful of the industries leading companies will be heading to Cairns for a full day to educate, share knowledge & insights and of course network.
We have a great mix of experts from all aspects of trust accounting and management rights attending. The event will be emceed by the wonderful Stephen Ollie from Hostplus.
The full day conference and workshop gives business owners the ability to network with industry leaders as well as join expert panel discussions on a range of topics; including Preparation for sale, Resort Marketing and Hotel Technology.
It is fully catered event including morning tea, lunch and afternoon tea, as well as a fabulous 3 course wrap up dinner at Paper Crane restaurant.
This is an open invite to anyone in the industry, regardless if they are Resly users or not. Feel free to spread the word, invite your industry colleagues and friends.
This is all made possible due to the generosity of these businesses, without them we would not be able to put on this event. Thank you to Resly, Booking.com, Switch Hotel Solutions, Caatz Management Rights Accountants and Room Price Genie.
We have three exciting opportunities available for technical support agents to join the Resly family. This role is responsible for providing top-notch customer service to our users by troubleshooting technical issues and helping them resolve problems related to our products and services.
The ideal candidate will have a strong background in technology and a passion for helping others. If you have excellent communication skills, a friendly and patient demeanor, and a problem-solving mindset, we encourage you to apply.
As a technical support agent at Resly, you will have the opportunity to work with a dynamic and supportive team while gaining valuable experience in a fast-paced and constantly evolving industry.
Don't miss out on this exciting opportunity to join our team at Resly. Job description and application details can be found here.
We are excited to announce a new feature for Resly Direct+: the ability for guests to view all room types and listings, even if they are not currently available.
This new feature allows guests to get a better understanding of the full range of options available at a property, and to plan their future stays with more flexibility. When searching for rooms, guests can now select the option to view all room types, rather than just those that are currently available.
We hope this new feature will make it easier for guests to find the perfect room for their needs, and we look forward to continuing to improve the Resly Direct+ experience for all of our customers.
Bonus: We also updated the starting page to prompt users to search for their stay instead of searching dates by default as sometimes the whole property may have no availability at all, which confuses the guests.
We are pleased to announce a new feature in the Resly Direct+ booking engine that allows guests to check the availability for an individual room type or listing. This means that when booking a stay, guests will be able to see the calendar availability for the specific room type or listing that they want to stay in.
This update is designed to provide a more convenient and efficient booking experience for guests. With the ability to see the availability of individual room types and listings, guests can easily find and book the accommodation that best meets their needs.
As a manager, you won't miss out on bookings because guests will be able to see the availability of the exact room type or listing that they want.
Thank you for using Resly Direct+. If you have any questions or feedback about this new feature, please don't hesitate to reach out.
We are pleased to announce a new feature in the Resly Direct+ booking engine that allows guests to check the availability for an individual room type or listing. This means that when booking a stay, guests will be able to see the calendar availability for the specific room type or listing that they want to stay in.
This update is designed to provide a more convenient and efficient booking experience for guests. With the ability to see the availability of individual room types and listings, guests can easily find and book the accommodation that best meets their needs.
As a manager, you won't miss out on bookings because guests will be able to see the availability of the exact room type or listing that they want.
Thank you for using Resly Direct+. If you have any questions or feedback about this new feature, please don't hesitate to reach out.
We are excited to announce that the Resly Direct+ booking engine now has the ability to disable children options for adult-only resorts. This means that when booking a stay at an adult-only resort, customers will not be able to select children as part of their reservation.
This new feature is designed to ensure that adult-only resorts are able to maintain their atmosphere and cater to the preferences of their guests. We hope this update will enhance the booking experience for both customers and resorts.
To enable this, go to Resly Direct+ under General tab, Tick the Adults Only checkbox and your booking engine will be updated.
And this is what it looks like on the booking page:
Thank you for using Resly. If you have any questions or feedback, please don't hesitate to reach out.
The Resly team will be operating with skeleton staff over the festive season while we spend time with our families and recharge! 💪
☎ Phone support hours will be reduced between Christmas and the New Year.
📩 Email support will remain open without change, however there may be a delay in our response time - we will still aim for a same day resolution though!
As always, emergency assistance is available outside of support hours. The main line will divert to a message bank where you are prompted to leave a detailed message. After hours support will call you back.
Updated holiday hours as follows:
Friday 23rd December: Day before Christmas Eve - Phones closed from 3pm, email remains open.
Saturday 24 December: Christmas Eve - Phones CLOSED, email remains open.
Sunday 25 December: Christmas Day - CLOSED
Monday 26 December: Boxing Day - CLOSED
Tuesday 27 December: Christmas Day (observed) - Phones CLOSED, email remains open.
Wednesday 28th December - 30th December - Phones closed from 3pm, email open till 5pm
Saturday 31st December: New years eve - Phones CLOSED, email remains open.
Sunday 1 January - New Year's Day - CLOSED.
Monday 2 January - New Year's Day (observed) - CLOSED.
Tuesday 3rd January - Regular hours resume!
VRBO have been notified by a number of partners they are receiving spam inquiries asking to pre-approve bookings when they are set to instant book.
We ask that you please don't engage with these types of inquiries.
The requests are normally for only 1 guest and have messages similar to the ones shown here:
If you receive an inquiry that looks suspicious, please forward it to VRBO's automated processing system at: spoof@vrbo.com.
You can also follow the below instructions to mark these as spam:
Login to your Vrbo Account
This will remove the enquiry and stop the guest from contacting you again.
📱️Introducing Premium SMS
Upgrading to premium SMS will allow you to bulk send & automate messages, as well as give you the option to receive SMS replies (2-way messaging).
This is a paid feature, which means SMS messages that are sent from your account will be charged and billed to you.
With Premium SMS you can:
Premium SMS is invoiced monthly on or around the 8th day of each month in AUD dollars. Example of the pricing below:
A dedicated Australian mobile number is required to receive SMS replies. Validated as spam‑free. $7.50 (USD) Per Number, Per Month.
If you would like to activate Premium SMS, please send an email to support@resly.com.au. Please advise us if you require 2-way messaging as we will need to allocate you a dedicated phone number. We can then send you a Premium SMS Addendum for signing.
Once we receive a signed addendum back, we will activate the premium SMS feature for your building.
