Thanks for the feedback, we have changed the wording 'duplicate copy' to 'guests copy'. 

With the recent announcement to ban paper check-ins, we would like to remind users how to utilise Resly for capturing and storing information should you need to provide it to relevant authorities. 

Encourage guest to use online check-in. This process will capture the lead guests' ID and store it against their booking in Resly. It will also validate their email or mobile number to ensure their contact details are correct. A standard COVID declaration is required to be completed during the online check-in process. 

All details captured from online check-in are stored against the guests booking in Resly. 

Providing details to authorities. Go to Reservations > Reservations List > and simply export a CVS file selecting all the required information.

If any guests are unreachable or their details are incorrect, you have a copy of their ID on the profile which you can share with authorities. 

If you haven't set up online check-in yet, please read this article. Once activated, you can create a dummy booking with your own contact details (mobile number and email) and test it. 

We have introduced a new button - 'Close Today' gives you the ability to quickly send a stop sell for all room types and rate plans, for the current day only. Reservations > Rateplans. 

You can set up an automated same day cut off by emailing support. 

A friendly reminder that rates and restrictions should be updated in Resly PMS, not in Resly Connect. 

Rule of thumb - Resly PMS should be the source of truth. 

Bulk update - Best for updating multiple rate plans for a bulk period of dates.

Yearly view - Best for updating a single rate plan based on season dates or for a full year. 

Changes to single dates can be made below in the rate plan by just clicking on the date and overriding the value. 

Airfare Sale - Properties in the Tropical North - Virgin is putting out a sale till 21 Dec so make sure you have your availability and rates loaded for Feb/Mar to capture some bookings!

You can now select the quantity when adding an owner charge. 

The use case would be if you were replacing 4 x wine glasses. Instead of adding in one charge for $20, you can now set up the charge (in settings) called 'wine glass' with a $5 cost per unit and then apply the charge to the owners account as 4 x $5. 

NSW <> QLD borders are due to open on 1st Dec. Please check your rates to make sure everything is correct and ready for the interstate travellers. 

- Check what promotions and rates you have on your OTAs, can you increase these to utilise the new demand?

- Update your promo banner on Direct, maybe include a welcome message with a NSW targeted coupon? 

- Maximise availability on your grid - move bookings around to reduce short gaps between bookings. 

- Activate online/mobile check-in with Resly - COVID Safe

We have completely redone the Housekeeping reports. 

Housekeeping Report (Daily) - Dashboard

• More details on the arriving guest including arrival time and bedding config. The printed report is also a lot cleaner. 
• Handy notifications bar at the top that will identify any conflicting tasks - i.e a departure clean hasn't been marked as done, yet the guest has checked-in. 
• Able to edit housekeeping notes and bedding config from within the report.
• Clean, dirty and in-house tags shown.

Housekeeping Report (forecast) - Reports Tab

We have made some improvements here as well. You can change the view to 'table' (top right). This forecast should help with scheduling. 

"A" = Arrival, "D" = Departure, "DA" = Back to back, "S" = Service, "-" = Guest in house. 

The following merge fields have been created. 

Agent Booking Reference: {{AGENT_REF}}

Guest Arrival Time: {{ARRIVAL_TIME}}

Guest Departure Time: {{DEPARTURE_TIME}}

Guest/Corporate Company Name: {{COMPANY}}

Bedding Configuration: {{BED_CONFIG}}

Link to all merge fields - https://resly.zendesk.com/hc/en-us/articles/360040693651

We have made some changes to how agent comments are displayed. These changes are live and will only apply to new bookings made from Wednesday 11th Nov @ 12.30. 

The room type/category booked, any booking requests, the deposit policy and cancellation policy from the agent will be hidden and visible by clicking the speech bubble. 

Public comments can be added into your email, SMS and letter templates by using the new merge field {{COMMENTS}}.