New Housekeeping Report

Thank you to everyone that provided feedback.

The new housekeeping report will focus more on the incoming guests, rather than the departing ones. You will see the booking details, housekeeping notes, bedding configuration. If it's a back to back clean, you will also see a red tag on the report so your cleaners can prioritise.

You can now bulk update your housekeeping tasks. Select multiple tasks and you will see "Bulk Update" floating on the bottom. You can mark them all as done, assign them to a housekeeper or change the due date.

You will need to set up your bedding configurations (article here: https://resly.zendesk.com/hc/en-us/articles/360050078792)

Once set up, you can choose a bedding config for each booking, this will show on the housekeeping report. Great for lock-off rooms where your cleaners need to know how to prepare the room.

Online Check In - Answer verification

The guest must agree to your T&C‘s and answer COVID questions before being able to complete online checkin, now it will show an alert and prompt the user if they miss a field.

EOM Guide Update

We have updated our EOM guide. Please refer to this and try to prepare for EOM.

https://resly.zendesk.com/hc/en-us/articles/360040137091

Notification for Online Check In

Thank you for your positive feedback on the new online check-in feature. Now you will get a notification when a guest successfully checked in online. Click the notification will take you directly to the reservation.

New channel - Trip.com

We now have a partnership with Trip.com Group and have negotiated a lower commission rate for all Resly properties (12% instead of 15%).

Trip is one of the biggest in the World. With over 1,400,000 hotel partners, 1 Billion subscribers, and 400 Million active users, Trip.com Group owns: Ctrip, Trip.com, Skyscanner, Qunar, Baidu & MakeMyTrip.

"We are seeing a great pick up with the domestic market at the moment. Moreover, Chinese travelers are #1 International visitors coming into Australia (1.8 million people in 2019), therefore, once the borders are open I am sure more bookings will come in. Tourism Australia and Trip.com group are working together at the moment to make sure the Chinese market will be traveling to Australia once the borders are open"

Jose Sentieiro - Mobile 0451 882 192 - Email [email protected]

You can sign up for a Trip.com listing here or complete the form and send it to Jose.

Close room is now a lot easier!

On the calendar view, hover on the date you would like to close, you will now see the option to close the room right here.

EOM preparation

With EOM is just around the corner, refer to the below to help prepare for a hassle-free EOM.

We have released a new finance tab a few weeks ago and it should help you. To access the new Finance tab go to Dashboard > Finance

Undisbursed - This will give you a list of reservations (or tenancies) that have been receipted in full but remain undisbursed. Click into the reservation, then finance, scroll to the bottom and manually disburse.

EOM cheat sheet:

Clear receipts and payments - go to bank statement and click refresh to get the latest transactions from your bank. Check if you can clear them all against your receipts/payments.
Disburse reservations and rent/tenancies - Click here to see if you have any undisbursed reservations. (use new finance tab on the dashboard)
Check owner monthly charges - Monthly charges (Foxtel fee etc) will automatically be applied on the last day of the month. You can see these charges previewed on the transaction tab. Make sure they are all correct before finalising EOM. Help article here.
Owner balance in negative - To remain compliant, accounts must not have a negative balance. Click here to check your payout page. If some accounts are negative, go into the account and convert the transactions to pending.
Three-way balance - make sure you have the green balanced tag.

As always you book an appointment with us to finalise your EOM together. Book a time with us here.

Scheduled maintenance

Resly Connect expects a short period of service interruption between 5am and 5.30am AEST on Tuesday 1st September while we perform some scheduled maintenance. Access to Resly PMS and Resly Direct will not be impacted.