Resly Announcements

https://app.resly.com.au

2021 rates and restrictions

Just a reminder that your 2021 Christmas and NYE dates will be open and bookable, given the 365 rolling date range. If you haven't looked at your Dec rates and restrictions already, please do so. 

CNS/PD Virgin Sale

Airfare Sale - Properties in the Tropical North - Virgin is putting out a sale till 21 Dec so make sure you have your availability and rates loaded for Feb/Mar to capture some bookings!



New QLD GRANT available - Tourism Adaptation Grant

There is a new grant available to help businesses affected by COVID. This is different from the adaptation grant released earlier this year. 

The COVID-19 International Tourism Adaptation Grant - Queensland’s tourism businesses will be supported to pivot to a domestic market or hibernate until international markets reopen.

Grants from a minimum of $2,000 to a maximum of $10,000 (excluding GST) are available to tourism businesses in regional Queensland who can demonstrate they have suffered losses of income because of the international travel restrictions.

The key objectives of the COVID-19 International Tourism Adaptation Grant program are to assist tourism businesses to:

  • Pivot their product, service and/or marketing to a domestic tourism market
  • Meet operating costs while the business hibernates until international markets reopen.

Regional Queensland in this case includes GC and Sunshine Coast. Headquarters be located in Queensland and operate outside of the Brisbane City Council, Redlands City Council, Logan City Council, Ipswich City Council and Moreton Bay Regional Council boundaries

You are ineligible if you received funding through the Small Business Adaption Grant from the Queensland Government

More details and to apply here - https://www.dsdti.qld.gov.au/our-work/covid-19-international-tourism-adaptation-grant

Support Details

A friendly reminder to use the correct channels for support. 

The easiest way is to send your query to support@resly.com.au. Please try and be as detailed as possible, including the booking reference or guest name etc

You are also welcome to call us on (07) 4080 1506 and press 1 for support. If the wait time is over 3-5 minutes you will be asked to leave a message. Leaving a message creates a support ticket and a callback. 

Current ticket resolution time: 80 minutes

Border announcement - check your rates

NSW <> QLD borders are due to open on 1st Dec. Please check your rates to make sure everything is correct and ready for the interstate travellers. 

- Check what promotions and rates you have on your OTAs, can you increase these to utilise the new demand?

- Update your promo banner on Direct, maybe include a welcome message with a NSW targeted coupon? 

- Maximise availability on your grid - move bookings around to reduce short gaps between bookings. 

- Activate online/mobile check-in with Resly - COVID Safe

Housekeeping Report v2

We have completely redone the Housekeeping reports. 

Housekeeping Report (Daily) - Dashboard

  • More details on the arriving guest including arrival time and bedding config. The printed report is also a lot cleaner. 
  • Handy notifications bar at the top that will identify any conflicting tasks - i.e a departure clean hasn't been marked as done, yet the guest has checked-in. 
  • Able to edit housekeeping notes and bedding config from within the report.
  • Clean, dirty and in-house tags shown.

Housekeeping Report (forecast) - Reports Tab

We have made some improvements here as well. You can change the view to 'table' (top right). This forecast should help with scheduling. 

"A" = Arrival, "D" = Departure, "DA" = Back to back, "S" = Service, "-" = Guest in house. 


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