You can now set up a ledger transfer automation in Finance > Ledger. Great for Leaseback owners.
Ledger Transfer Automation
You can now set up a ledger transfer automation in Finance > Ledger. Great for Leaseback owners.
You can now change the colour of the reservations on your calendar view.
Agent view shows you which agent this booking is from.
Tip: Assign a colour to agent "OWNER" and quickly find owner bookings on the grid.
Deposit View shows you who paid in full and and who paid a deposit.
Resly treats all reservations with the same agent reference as a group reservation.
You can edit the agent reference by clicking the Agent on the left pane of the reservation detail page.
You will see a "Group Booking" tag if there are other reservations with the same agent reference. Click this tag and it will show you all the reservations in this group.
You can pay the group reservation by clicking into the group booking tag and then click "Add Receipt" on the top right.
You can create a group invoice by clicking into the group booking tag and then click "Add Invoice" on the top right.
We have launched an innovative new feature for our clients called Refundable Bookings, which enables your guests to select upgraded Refund Terms when making a booking without any risk to your business or revenue!
This is still in testing and will be rolled out over the next few weeks. Below is some details and FAQs to help you and your team get familiar with the new product.
Direct booking path, how it will look? Once the guest has selected their room and any extras, Resly Direct will automatically calculate the cost of upgrading to a refundable booking (around 8% of the booking value) and display it as below.
The booking will drop into Resly with all details including the refundable upgrade and associated costs. 1.5% of the booking value can be taken by the manager as a refundable upgrade service fee, while the balance of the upgrade cost will be paid to our partner, Protect Group.
Refundable Bookings helps your guests book confidently knowing that if an unforeseen circumstance affects the guest and prevents them from travelling, each guest will be eligible for a 100% refund of their entire transaction paid entirely for you by our administrators of this service. We include as many circumstances as possible within the Refundable T&Cs that may affect any guest, including the example scenarios below:
FAQs
How does this benefit your property? Not only do Refundable Bookings ensure the guest has a more flexible cancellation policy in uncertain times, guests receive a superior customer experience all whilst you generate a lucrative revenue stream from this costless feature!
How much do the Refundable Bookings cost me? Nothing! All fees are paid for by the guest at the point of booking and you even generate an additional 1.5% of the total booking value for transactions that guests have opted-in to be Refundable.
My guest can’t attend their Booking; how do they apply for a refund? Once the guest has made their payment, they will receive a booking confirmation email from you as normal which now contains an additional section about their Refundable booking. The guest then clicks the direct link to the dedicated online application form and uses their standard booking reference to open their refund application and complete.
When can the guest apply for a refund? The guest may apply for a refund via the online Refund Application Form any time up to the time of stay and even 60 days after, should the guest not have been able to attend.
How long does it take for the guest to receive their refund? Once the guest has submitted their refund application, the guest will receive confirmation of receipt from the dedicated Customer Experience team and if approved, the guest will receive their refund within 72 hours directly to their chosen bank account (average processing time is 4 hours!).
The booking has been cancelled by you (the hotel or resort), is this included in Refundable Bookings? Refundable T&Cs are only applicable for personal circumstances affecting the individual and therefore cancellation or delay by you is not included in the Refundable T&Cs. If their booking is cancelled you, the guest will follow your standard cancellation terms of sale.
What happens if the guest’s circumstance isn’t included in any of the Refundable Terms? If your guest feels their circumstance is “unforeseen” and/or classed as an “emergency” then we would recommend the guest to still apply through the online Refund Application Form as the circumstance will be considered by our consumer-centric Customer Experience team.
If you have any questions, please comment on this thread with your property name. We will hold an info session prior to the golive/roll out.
New report to identify tenants in arrears.
Click Arrears Report from the tenancy main screen. Report will show how much is owning and how long they have been in arrears.
You can now process mid-month disbursements and payments to owners.
First activate mid-month payments in the owners account.
Then in Finance > Reconciliation you will see two options in arrange payout.
You can now increase or decrease your rates by a percentage or dollar amount.
Using bulk update or yearly view, you will now have the option to update the existing rate by a % or $.
Bulk Update
Yearly View
Multiple new search fields in Resly.
Tenancy list (search by tenant name, room name)
Finance accounts list (search by name, mobile, email)
Settings - rooms - (search by room name, room type name)
Settings - room types (search by room type name)
New Filter - Settings - Rate Plans
Resly is proud to announce our first industry partnership with marketing and revenue management specialists, Switch Hotel Solutions.
SHS offers a one stop solution for hotels, motels and resorts. They provide intelligent and unique strategies to their clients and are specialists in the management rights industry. SHS understand that all of their clients are different, so why should your strategy be cookie cutter?
Switch Hotel Solutions have a solid background in strata and online travel agencies which puts them in a position to understand what is needed to make your business thrive.
Chris at Switch Hotel Solutions will implement revenue management tools and strategies normally reserved for the big chain properties, making them more accessible for his independent properties.
As you know, I am always out to get Resly users access to the best tools and resources for less, so all Resly users receive 50% discount on Switch Hotel Solutions' offering for the first two months. Email Chris above.
*Positions have been filled, watch this space for new faces @ Resly!
We have a couple of part time positions available in onboarding and client support.
These positions are work from home but preferably based in GC (or within easy travelling distance) as you will be working closely with Rebecca as she builds out this team.
We require someone with basic management rights experience and some Resly knowledge is preferred.
Resly is a fun start up, but a very fast paced environment (with great bosses ;) ha!)
If you know someone that would be a great fit, please get them to email sam@resly.com.au for more information.
