We have made some update to our tour voucher.
- New fields for Guest Name, No. Adults, Children, Payment (Hotel collect or Operator collect)
- The voucher will have two copies (office and guest copy)
Tour Voucher Update
We have made some update to our tour voucher.
Just a reminder that your 2021 Christmas and NYE dates will be open and bookable, given the 365 rolling date range. If you haven't looked at your Dec rates and restrictions already, please do so.
With the recent announcement to ban paper check-ins, we would like to remind users how to utilise Resly for capturing and storing information should you need to provide it to relevant authorities.
Encourage guest to use online check-in. This process will capture the lead guests' ID and store it against their booking in Resly. It will also validate their email or mobile number to ensure their contact details are correct. A standard COVID declaration is required to be completed during the online check-in process.
All details captured from online check-in are stored against the guests booking in Resly.
Providing details to authorities. Go to Reservations > Reservations List > and simply export a CVS file selecting all the required information.
If any guests are unreachable or their details are incorrect, you have a copy of their ID on the profile which you can share with authorities.
If you haven't set up online check-in yet, please read this article. Once activated, you can create a dummy booking with your own contact details (mobile number and email) and test it.
We have introduced a new button - 'Close Today' gives you the ability to quickly send a stop sell for all room types and rate plans, for the current day only. Reservations > Rateplans.
You can set up an automated same day cut off by emailing support.
A friendly reminder that rates and restrictions should be updated in Resly PMS, not in Resly Connect.
Rule of thumb - Resly PMS should be the source of truth.
Bulk update - Best for updating multiple rate plans for a bulk period of dates.
Yearly view - Best for updating a single rate plan based on season dates or for a full year.
Changes to single dates can be made below in the rate plan by just clicking on the date and overriding the value.
Please refresh your browser to load the latest update of Resly, v1.7. Simply click on the circular arrow icon in Chrome.
Then click on your property name (top right) to check you are now on version 1.7.0
Airfare Sale - Properties in the Tropical North - Virgin is putting out a sale till 21 Dec so make sure you have your availability and rates loaded for Feb/Mar to capture some bookings!
There is a new grant available to help businesses affected by COVID. This is different from the adaptation grant released earlier this year.
The COVID-19 International Tourism Adaptation Grant - Queensland’s tourism businesses will be supported to pivot to a domestic market or hibernate until international markets reopen.
Grants from a minimum of $2,000 to a maximum of $10,000 (excluding GST) are available to tourism businesses in regional Queensland who can demonstrate they have suffered losses of income because of the international travel restrictions.
The key objectives of the COVID-19 International Tourism Adaptation Grant program are to assist tourism businesses to:
Regional Queensland in this case includes GC and Sunshine Coast. Headquarters be located in Queensland and operate outside of the Brisbane City Council, Redlands City Council, Logan City Council, Ipswich City Council and Moreton Bay Regional Council boundaries
You are ineligible if you received funding through the Small Business Adaption Grant from the Queensland Government
More details and to apply here - https://www.dsdti.qld.gov.au/our-work/covid-19-international-tourism-adaptation-grant
A friendly reminder to use the correct channels for support.
The easiest way is to send your query to support@resly.com.au. Please try and be as detailed as possible, including the booking reference or guest name etc
You are also welcome to call us on (07) 4080 1506 and press 1 for support. If the wait time is over 3-5 minutes you will be asked to leave a message. Leaving a message creates a support ticket and a callback.
Current ticket resolution time: 80 minutes
You can now select the quantity when adding an owner charge.
The use case would be if you were replacing 4 x wine glasses. Instead of adding in one charge for $20, you can now set up the charge (in settings) called 'wine glass' with a $5 cost per unit and then apply the charge to the owners account as 4 x $5.
