Resly will now capture the user details and timestamp for any changes or edits to reservations and tasks.
Improved logs reporting
Resly will now capture the user details and timestamp for any changes or edits to reservations and tasks.
Thanks for the feedback, we have changed the wording 'duplicate copy' to 'guests copy'.
Just a reminder that your 2021 Christmas and NYE dates will be open and bookable, given the 365 rolling date range. If you haven't looked at your Dec rates and restrictions already, please do so.
We have introduced a new button - 'Close Today' gives you the ability to quickly send a stop sell for all room types and rate plans, for the current day only. Reservations > Rateplans.
You can set up an automated same day cut off by emailing support.
Please refresh your browser to load the latest update of Resly, v1.7. Simply click on the circular arrow icon in Chrome.
Then click on your property name (top right) to check you are now on version 1.7.0
Airfare Sale - Properties in the Tropical North - Virgin is putting out a sale till 21 Dec so make sure you have your availability and rates loaded for Feb/Mar to capture some bookings!
There is a new grant available to help businesses affected by COVID. This is different from the adaptation grant released earlier this year.
The COVID-19 International Tourism Adaptation Grant - Queensland’s tourism businesses will be supported to pivot to a domestic market or hibernate until international markets reopen.
Grants from a minimum of $2,000 to a maximum of $10,000 (excluding GST) are available to tourism businesses in regional Queensland who can demonstrate they have suffered losses of income because of the international travel restrictions.
The key objectives of the COVID-19 International Tourism Adaptation Grant program are to assist tourism businesses to:
Regional Queensland in this case includes GC and Sunshine Coast. Headquarters be located in Queensland and operate outside of the Brisbane City Council, Redlands City Council, Logan City Council, Ipswich City Council and Moreton Bay Regional Council boundaries
You are ineligible if you received funding through the Small Business Adaption Grant from the Queensland Government
More details and to apply here - https://www.dsdti.qld.gov.au/our-work/covid-19-international-tourism-adaptation-grant
A friendly reminder to use the correct channels for support.
The easiest way is to send your query to support@resly.com.au. Please try and be as detailed as possible, including the booking reference or guest name etc
You are also welcome to call us on (07) 4080 1506 and press 1 for support. If the wait time is over 3-5 minutes you will be asked to leave a message. Leaving a message creates a support ticket and a callback.
Current ticket resolution time: 80 minutes
You can now select the quantity when adding an owner charge.
The use case would be if you were replacing 4 x wine glasses. Instead of adding in one charge for $20, you can now set up the charge (in settings) called 'wine glass' with a $5 cost per unit and then apply the charge to the owners account as 4 x $5.
NSW <> QLD borders are due to open on 1st Dec. Please check your rates to make sure everything is correct and ready for the interstate travellers.
- Check what promotions and rates you have on your OTAs, can you increase these to utilise the new demand?
- Update your promo banner on Direct, maybe include a welcome message with a NSW targeted coupon?
- Maximise availability on your grid - move bookings around to reduce short gaps between bookings.
- Activate online/mobile check-in with Resly - COVID Safe
