You can now email supplier statements when doing EOM. 

When a parent room (dual key) has a departure clean task, you can choose to split the task into individual tasks for each child room. 

Use case: If you only clean one child room and the other remains dirty, you can split the departure clean task so the dirty room doesn't get missed. 

We have made some update to our tour voucher. 

• New fields for Guest Name, No. Adults, Children, Payment (Hotel collect or Operator collect)

• The voucher will have two copies (office and guest copy)

Just a reminder that your 2021 Christmas and NYE dates will be open and bookable, given the 365 rolling date range. If you haven't looked at your Dec rates and restrictions already, please do so. 

We have introduced a new button - 'Close Today' gives you the ability to quickly send a stop sell for all room types and rate plans, for the current day only. Reservations > Rateplans. 

You can set up an automated same day cut off by emailing support. 

Please refresh your browser to load the latest update of Resly, v1.7. Simply click on the circular arrow icon in Chrome. 

Then click on your property name (top right) to check you are now on version 1.7.0

Airfare Sale - Properties in the Tropical North - Virgin is putting out a sale till 21 Dec so make sure you have your availability and rates loaded for Feb/Mar to capture some bookings!

There is a new grant available to help businesses affected by COVID. This is different from the adaptation grant released earlier this year. 

The COVID-19 International Tourism Adaptation Grant - Queensland’s tourism businesses will be supported to pivot to a domestic market or hibernate until international markets reopen.

Grants from a minimum of $2,000 to a maximum of $10,000 (excluding GST) are available to tourism businesses in regional Queensland who can demonstrate they have suffered losses of income because of the international travel restrictions.

The key objectives of the COVID-19 International Tourism Adaptation Grant program are to assist tourism businesses to:

• Pivot their product, service and/or marketing to a domestic tourism market
• Meet operating costs while the business hibernates until international markets reopen.

Regional Queensland in this case includes GC and Sunshine Coast. Headquarters be located in Queensland and operate outside of the Brisbane City Council, Redlands City Council, Logan City Council, Ipswich City Council and Moreton Bay Regional Council boundaries

You are ineligible if you received funding through the Small Business Adaption Grant from the Queensland Government

More details and to apply here - https://www.dsdti.qld.gov.au/our-work/covid-19-international-tourism-adaptation-grant

A friendly reminder to use the correct channels for support. 

The easiest way is to send your query to support@resly.com.au. Please try and be as detailed as possible, including the booking reference or guest name etc

You are also welcome to call us on (07) 4080 1506 and press 1 for support. If the wait time is over 3-5 minutes you will be asked to leave a message. Leaving a message creates a support ticket and a callback. 

Current ticket resolution time: 80 minutes