New channel - Trip.com

We now have a partnership with Trip.com Group and have negotiated a lower commission rate for all Resly properties (12% instead of 15%).

Trip is one of the biggest in the World. With over 1,400,000 hotel partners, 1 Billion subscribers, and 400 Million active users, Trip.com Group owns: Ctrip, Trip.com, Skyscanner, Qunar, Baidu & MakeMyTrip.

"We are seeing a great pick up with the domestic market at the moment. Moreover, Chinese travelers are #1 International visitors coming into Australia (1.8 million people in 2019), therefore, once the borders are open I am sure more bookings will come in. Tourism Australia and Trip.com group are working together at the moment to make sure the Chinese market will be traveling to Australia once the borders are open"

Jose Sentieiro - Mobile 0451 882 192 - Email [email protected]

You can sign up for a Trip.com listing here or complete the form and send it to Jose.

Online/mobile check-in is here!

We have been talking about it for a while and its finally here!

Guests can now complete their check-in online including validating their phone number/email, uploading their ID, specify their arrival time, add any requests, agree to terms and conditions and even complete COVID declaration.

Guests check-in information is securely stored against their reservation for your reference.

Click here to see how to activate and send your check-in link :)

See the process flow below;

Guest Receive an SMS with their check-in link

They are first asked to verify their phone number or email. The phone number and or email is pulled from their reservation in Resly.

The guest will receive an SMS with a verification code.

They are then prompted to complete the check-in process, including arrival time.

Followed by agreeing to your t&c's and completing a COVID declaration.

Once everything is filled out and they have attached their ID they can complete check-in.

All their details will then be attached to their reservation in Resly.

Interconnecting Room Support

Resly supports the interconnecting room now!

If you have dual key rooms, please contact [email protected] to set them up.

Apply credit to owner accounts

Just like you can apply a charge to an owner account, you can now apply a credit to their account. Resly will now allow a negative amount to be entered.

Close room is now a lot easier!

On the calendar view, hover on the date you would like to close, you will now see the option to close the room right here.

EOM preparation

With EOM is just around the corner, refer to the below to help prepare for a hassle-free EOM.

We have released a new finance tab a few weeks ago and it should help you. To access the new Finance tab go to Dashboard > Finance

Undisbursed - This will give you a list of reservations (or tenancies) that have been receipted in full but remain undisbursed. Click into the reservation, then finance, scroll to the bottom and manually disburse.

EOM cheat sheet:

Clear receipts and payments - go to bank statement and click refresh to get the latest transactions from your bank. Check if you can clear them all against your receipts/payments.
Disburse reservations and rent/tenancies - Click here to see if you have any undisbursed reservations. (use new finance tab on the dashboard)
Check owner monthly charges - Monthly charges (Foxtel fee etc) will automatically be applied on the last day of the month. You can see these charges previewed on the transaction tab. Make sure they are all correct before finalising EOM. Help article here.
Owner balance in negative - To remain compliant, accounts must not have a negative balance. Click here to check your payout page. If some accounts are negative, go into the account and convert the transactions to pending.
Three-way balance - make sure you have the green balanced tag.

As always you book an appointment with us to finalise your EOM together. Book a time with us here.

Document and file storage

You can now upload and store documents in Resly. You will now see a 'Files' tab in a reservation (to store copies of the signed registration card, ID etc). In a tenancy profile (to store a copy of the bond lodgement, tenancy agreements etc) and in an owners profile (to store their form 6, warranty receipts etc).

Just click 'Add file', select the file from your computer, rename it and save.

Scheduled maintenance

Resly Connect expects a short period of service interruption between 5am and 5.30am AEST on Tuesday 1st September while we perform some scheduled maintenance. Access to Resly PMS and Resly Direct will not be impacted.