To help speed up the account verification process when calling Resly support, you will now be prompted to share a 4 digit account pin. 

Your account pin is unique to your user and is regenerated throughout the week. 

To find your account pin, click on the drop-down menu on the right hand side, next to your property name and logo. You should see a 4 digit pin next to your user name. 

If the caller is unable to provide the correct account pin, our support team will not be able to verify the caller and therefore unable to provide support. 

RoomPriceGenie is the easiest way to ensure that your rooms are priced right, every night. Purpose-built for the independent hotelier, RoomPriceGenie provides first-class automated pricing that’s easy to implement, intuitive to use and simple to understand. It’s the perfect combination of technology and human, managed by a dedicated, experienced revenue manager.

In an industry that seems to be changing overnight and is fraught with unknowns, someone had to find a way to automate the most important & complex task at a hotel - pricing. Using a combination of advanced market intelligence, change in reservations and our demand and supply calculations, our powerful algorithms optimise to find the perfect price. We empower passionate hoteliers to maximise pricing, grow your business and spend more time with your guests. This is why RoomPriceGenie is already trusted by hundreds of property owners around the world, just like you. So you can go back to doing what you do best, making your guest feel welcome and providing a great stay. It’s revenue you can count on.

For more information on how your hotel can benefit from RoomPriceGenie and access a free trial, contact matthew@roompricegenie.com or call +64 27 320 6144.

New channel connection available with Pupsy! Dog friendly stays.  

ABOUT PUPSY

Pupsy is Australia’s largest online platform for dog owners to find and book dog friendly places & accommodation. With over a million annual page views, they are recognised as Trusted Advisor by thousands of dog owners every week. 

Their 100% Australian based Customer Service team will create your listing for you and is always available to help with any questions you may have. With a very competitive commission structure, Pupsy provides you with great opportunity to reach more customers and increase your bottom line.

Resly is looking for a few more superstars to join our team based on the Gold Coast. 

If you know anyone who would be a good fit, please share the links below. 

Business Development Representative - (One position available)

Technical Support Agent - (2-3 positions available). 

Hey there!

We're excited to announce a new feature for RESLY DIRECT+

You can now set a specific number of bookable months, any dates past that will be blocked for sale!

By default, all properties are currently bookable for 12 months.
You can change this by going to - Resly Direct+ > General > Rates & Availability > Default Bookable Months.

When the guest has put in a date too far, they will get an alert message.

Stay tuned as this feature is coming soon to Resly Connect+

If you have any questions about this new feature or anything else, feel free to reach out to us. We're always happy to help!

Good morning Resly family,

Resly support will not be operational on Thursday, due to the mourning day for the Queen.

• Public Holiday 22nd September

We ask that all support queries are emailed to support@resly.com.au and we will get back to you Friday when we return to the office.

Thanks in advance for your understanding 🙏🏼

Good morning Resly family,

Resly phone support will not be operating during the Gold Coast public holiday tomorrow. 

• Friday 26th August 

Rest assured, email support will still remain open 💜

We ask that all support queries are emailed to support@resly.com.au  

Thanks in advance for your understanding. 

We are looking for some clients to test our exciting new integration with Xero! 

Our Xero integration will automate the breakdown of the managers income in Xero. After EOM has been rolled, Resly will create an invoice in Xero based on the managers income summary, including a breakdown of all the account codes and amounts. 

As a Beta/test property, you will be the first to use this integration. We will need to conduct a 30 minute session on TeamViewer, during which we will do the following; 

• Connect your Xero account to Resly
• Complete account code mapping between Xero and Resly
• Send some sample reports to Xero, these will be deleted after the call
• Run some checks to make sure the connection is successful

If you are interested in taking part, please email support@resly.com.au with the subject Xero Beta Property.