Hello Resly users!

We hope this message finds you well. We are excited to announce a new improvement that has been added to Resly – our dashboard page now allows you to see the number of bedrooms and bathrooms for each room type when adding a new reservation. Additionally, you can filter rooms by bedroom/bathroom numbers after clicking the 'Update' button.

We believe that this update will make managing reservations even easier on Resly. We value your feedback, so please let us know what you think of this new feature.

Thank you for choosing Resly!

Hi everyone!

We have some great news to share with you today! Resly now includes a feature that allows admin users to delete sensitive ID files from old reservations with online check-in records. This means you can easily remove this information from your system after a certain period of time has passed.

To access this feature, simply go to Settings - General - Portals - Guest Portal - Delete Sensitive Data From Old Reservations. From there, you can choose to delete the data before 1/3/6/12 months have passed. Please note that this action is irreversible, so make sure you only delete the data when you are sure you no longer need it.

It's important to note that the reservation will still show that the guest did the online check in, but the data will be deleted.

We understand that maintaining the privacy and security of your guests' personal information is important, and we hope this new feature will help you do just that. 

Thank you for using Resly! We are always working to provide you with the best tools and features to help you succeed.

Hello Resly users!

We hope you’re having a great day! We have some exciting news to share with you—we’ve made an improvement to Resly that will make it easier for you to manage reservations.

You can now see the availability of rooms on the pop out calendar when you change the Check In/Out date on the reservation overview page. The current reservation date range saved in the system will be shown in grey colour, and the availability will change accordingly when a different room is selected.

This new feature will make it easier for you to manage reservations and ensure that the correct room and dates are being offered to guests. We believe it will improve the overall efficiency of the reservation process.

If you have any feedback or questions, please let us know. We’re always here to help!

Thanks for being a Resly user!

The Resly Team

We are excited to announce a new feature for Resly Direct+: the ability for guests to view all room types and listings, even if they are not currently available.

This new feature allows guests to get a better understanding of the full range of options available at a property, and to plan their future stays with more flexibility. When searching for rooms, guests can now select the option to view all room types, rather than just those that are currently available.

We hope this new feature will make it easier for guests to find the perfect room for their needs, and we look forward to continuing to improve the Resly Direct+ experience for all of our customers.

Bonus: We also updated the starting page to prompt users to search for their stay instead of searching dates by default as sometimes the whole property may have no availability at all, which confuses the guests.

We are pleased to announce a new feature in the Resly Direct+ booking engine that allows guests to check the availability for an individual room type or listing. This means that when booking a stay, guests will be able to see the calendar availability for the specific room type or listing that they want to stay in.

This update is designed to provide a more convenient and efficient booking experience for guests. With the ability to see the availability of individual room types and listings, guests can easily find and book the accommodation that best meets their needs.

As a manager, you won't miss out on bookings because guests will be able to see the availability of the exact room type or listing that they want. 

Thank you for using Resly Direct+. If you have any questions or feedback about this new feature, please don't hesitate to reach out.

We are pleased to announce a new feature in the Resly Direct+ booking engine that allows guests to check the availability for an individual room type or listing. This means that when booking a stay, guests will be able to see the calendar availability for the specific room type or listing that they want to stay in.

This update is designed to provide a more convenient and efficient booking experience for guests. With the ability to see the availability of individual room types and listings, guests can easily find and book the accommodation that best meets their needs.

As a manager, you won't miss out on bookings because guests will be able to see the availability of the exact room type or listing that they want. 

Thank you for using Resly Direct+. If you have any questions or feedback about this new feature, please don't hesitate to reach out.

We are excited to announce that the Resly Direct+ booking engine now has the ability to disable children options for adult-only resorts. This means that when booking a stay at an adult-only resort, customers will not be able to select children as part of their reservation.

This new feature is designed to ensure that adult-only resorts are able to maintain their atmosphere and cater to the preferences of their guests. We hope this update will enhance the booking experience for both customers and resorts.

To enable this, go to Resly Direct+ under General tab, Tick the Adults Only checkbox and your booking engine will be updated.

And this is what it looks like on the booking page:

Thank you for using Resly. If you have any questions or feedback, please don't hesitate to reach out.

Hey everyone!

Today we’re excited to announce some great improvements to Resly!

We recently added three options that make it easier to manage your housekeeping tasks: automatic, depart clean only and disabled. You can change the settings for different rooms on the room detail page.

Now, you can reset tasks from the Reservations - Housekeeping Tab or from the Settings - General - Housekeeping - Reset Future Tasks. Tasks will also be reset when the reservation's check in/out date is changed.

We hope this new change will make your life a bit easier. If you have any questions or feedback, don't hesitate to reach out. We would love to hear from you!

Thanks for being a valued customer of Resly!

Best,

The Resly Team

The Resly team will be operating with skeleton staff over the festive season while we spend time with our families and recharge! 💪 

☎ Phone support hours will be reduced between Christmas and the New Year. 

📩 Email support will remain open without change, however there may be a delay in our response time - we will still aim for a same day resolution though!  

As always, emergency assistance is available outside of support hours. The main line will divert to a message bank where you are prompted to leave a detailed message. After hours support will call you back.

Updated holiday hours as follows:

Friday 23rd December: Day before Christmas Eve - Phones closed from 3pm, email remains open. 

Saturday 24 December: Christmas Eve - Phones CLOSED, email remains open.

Sunday 25 December: Christmas Day - CLOSED

Monday 26 December: Boxing Day - CLOSED

Tuesday 27 December: Christmas Day (observed) - Phones CLOSED, email remains open. 

Wednesday 28th December - 30th December - Phones closed from 3pm, email open till 5pm

Saturday 31st December: New years eve - Phones CLOSED, email remains open. 

Sunday 1 January - New Year's Day - CLOSED.

Monday 2 January - New Year's Day (observed) - CLOSED.

Tuesday 3rd January - Regular hours resume! 

Hi Resly family! We’re excited to announce a new update to the Resly platform that allows you to manually set the quote expiration time.

We know how important it is to have full control over the time your quotes are valid, so now you can set an exact expiration time. This makes it easier to keep track of quotes and ensures that you only work with the most up-to-date information.

But don’t worry - we’ve made sure to add a few shortcut options. This way, you can still quickly set your quote expiration times without having to manually adjust it each time as before.

We hope you enjoy the improvement and find it helpful. As always, if you have any feedback or questions, please don’t hesitate to reach out. We’re here to help!