All banks except Suncorp haven't processed any transactions since 24th Dec due to the public holidays. Your bank feed will reflect this and only show the last update from your bank.
Suncorp is the only one updated till 28th Dec.
All banks except Suncorp haven't processed any transactions since 24th Dec due to the public holidays. Your bank feed will reflect this and only show the last update from your bank.
Suncorp is the only one updated till 28th Dec.
As the end of year draws near we would like to take this opportunity to thank all of you for another amazing year. The success of Resly is largely based on the relationships we have with our properties, and we really wouldn’t be where we are without you.
Over this past year we have added to the Resly team, pushed out 100's of new features and welcomed many new properties to the Resly family!
We are grateful for the opportunity to work with, and for you. Our passion for enabling hoteliers to do better remains strong.
This year has been filled with a multitude of both challenges and victories. Every year is different but this one has been filled with more change than normal. The tourism landscape is changing and evolving quickly. It has been reassuring to see how all of you have risen to meet every roadblock, and we are committed to remaining the nimble and flexible partner that helped you adjust to it all.
As the end of year approaches there will no doubt be more challenges ahead. But we are so excited with what 2022 has in store for us – enthusiasm and anticipation are building around the launch of Resly Pay and we have a couple more treats in the works. Stay tuned for more details in the new year.
We will be operating with a reduced team over the festive season, so please expect slightly longer waiting times. We will still endeavour to meet same day responses outside of the public holidays. While email support never sleeps, phone support hours will be reduced so our team can enjoy their much deserved break.
Holiday hours as follows;
24th December - Phones open till 1pm then message bank for emergencies only (email support remains open)
25th - 28th December - Phone support closed - Message bank for emergencies only (email support remains open)
29th - 30th December - Phone and email support open regular hours.
31st December - Phones open till 1pm then message bank for emergencies only (email support remains open)
1st - 3rd January - Phone support closed - Message bank for emergencies only (email support remains open)
4th January - Regular hours resume.
Working together this past year has been an absolute pleasure and we’re proud to have you all with us. Best wishes and happiness to you and your families over the festive season. We look forward to a successful 2022 working together!
From Sam, Rico and the rest of the Resly team.
Introducing Resly Guest Portal, our revamped 'online check-in' facility.
The Resly Guest Portal provides a seamless, online check-in facility for guests to see their reservation details, add additional guests and most importantly upload their vaccine certificate.
Managed in Settings > General > Portals, you can set the vaccine requirements for your property, this will trigger the collection of vaccine certificate via the guest portal.
What does the guest see?
Here is the fully branded Guest Portal (Welcome Screen)
Guest profile, shows reservation details.
Online Check-in tab, new features highlighted.
Success message
Profile checked-in status
Guest check-in details stored against their reservation in Resly.
Our provider is updating there API so we have had to temporally disable the refundable bookings option for the time being.
You can now set criteria for room types or rate plans so the extras will only appear for certain room types/ rate plans.
(1) You can now create a one-off promotion, once a booking is made using that code, the status becomes inactive.
(2) When updating promotion, it will alert you if you already used that promo code in another promotion.
(3) You can see all bookings made using a promo code (only from today)
(4) On the booking page, you can see the promotion details
Happy Monday!
Resly Version 2.1 is now available. Please refresh your browser and check you are running on the new version - V 2.1
How to check your Resly version? - Click on your property name (top right) and look for the version number.
Thank you for your continued support, as always feedback is welcomed and encouraged.
I hope you have a wonderfull week!
Sam, Rico and the rest of the team @ Resly
We have a new integration partner coming onboard - Goki.
Cost effective keyless access solution for hotels, resorts and holiday homes. Goki will be integrated with Resly and our online check-in, providing a seamless experience for your guests.
Super affordable - from $200 per door for the hardware. Visit https://gokitech.com for more info.
Sales contact - Jack - jack@goki.travel
You can now filter agent and room type in your email automation triggers. This enables you to set up email automation for certain agents or certain room types.
Resort marketing and advisory services - Switch Hotel Solutions provides a one stop shop for property managers.
Switch Hotel Solutions is offering Resly clients a 50% discount on the first two months, for all new clients.
Their packages and costs are tailored to suit your property and business.
Trusted by well known, independent resorts throughout Australia, Chris and his team are an affordable marketing solution with no lock in contracts.
Reach out to Chris for a no obligation discovery call.
