You can now set a different reply to email address when sending emails. 

On the 26th of February, Expedia notified properties of changes to their Virtual Credit Cards and the way they account for their commissions moving forward. 

Expedia Virtual Cards (Expedia Collect) bookings are now sent with the full amount and the net amount (after commission) is recorded in the booking comments. Expedia's commission is then invoiced (just like Hotel Collect) at the end of the month. 

This email seem to be missed by a few hotels, which has meant they did not notify Expedia to keep VCC bookings as net, or update their settings in Resly. 

Please check your Expedia Collect bookings to make sure the commission is accounted for correctly. 

In most cases you will need to change the Expedia VCC agent to now calculate commission %. Go to Settings > General > Agents > Edit > Include the commission calculation > Save. 

If in doubt you can reach out to Expedia Partner Support and ask to be reverted back to the old VCC. 

We have encountered an error while posting updates to Agoda YCS. 

Updates are not passing through and we are receiving an error saying, - "Authentication failed: The supplied authentication is invalid" from Agoda.

We have checked the details on our side and issue tends to be at Agoda's end. We raised the issue overnight and are working with Agoda to get the connection live again. 

Agoda should be managed via their extranet manually until the connection is back. 

You can now collect credit card details from guests during Online Check-in. The guest's card will be added to the vault and attached to the booking, with the tag “From Online Check In”.

Credit card details are not a default requirement for online check-in. Please go to Settings > General > Portal to turn it on. 

A few improvements for managing lock off rooms. 

(1) You can now specify how many bedrooms the lock-off rate plan has. General > Settings > Rate Plan > Edit. 

You will now get an alert if any email communication has not been able to be delivered. 

The manager can now set Gross amount to be shown on the owners statements. 

This is an optional setting as not required for OFT compliance. It might help prevent issues when owners can’t figure out the calculation for percentage charges on gross.

It is not activated by default. To activate, go to Settings > General > Charges > Invoices > Save. 

PAYMENT LINKS: When a guest has paid via our payment, you will now be notified in Resly.
(1) You will receive an email notification and push notification in app. 

(2) Resly will find the reservation, click on the notification and it will take you to the reservation's Finance tab.

Applies to new bookings and cancelled bookings: You can now set up a template for new / cancelled booking notifications to the owner. 

Similar to the guest emails, it will see the tick box under New Reservation, Assign Reservation and Cancel Reservation.

You can now force users to apply an account code with every charge, receipt, payment or ledger transfer. This setting is optional and is not set active by default. Activating it will reduce your 'other' charges on statements.