Users now have the ability to set default templates to be triggered when a reservation is created, confirmed, cancelled, checked-in and checked-out.
First select your default templates in Settings > General > Templates.
When assigning a room, creating or canceling a reservation, checking in/out a guest - you will now see a notification at the bottom of each pop-up.
Introducing Resly Guest Portal, our revamped 'online check-in' facility.
The Resly Guest Portal provides a seamless, online check-in facility for guests to see their reservation details, add additional guests and most importantly upload their vaccine certificate.
Managed in Settings > General > Portals, you can set the vaccine requirements for your property, this will trigger the collection of vaccine certificate via the guest portal.
What does the guest see?
Here is the fully branded Guest Portal (Welcome Screen)
Guest profile, shows reservation details.
Online Check-in tab, new features highlighted.
Success message
Profile checked-in status
Guest check-in details stored against their reservation in Resly.
You can now apply stop sell restrictions to individual channels.
When performing a bulk update, you have the choice to update All Channels or Individual Channels. If Individual Channels is selected, it will show a list of your connected channels which you can select and apply the stop sell.
On the Rate Plan view, you will see a red triangle on each date that has a restriction applied.
Hover over the red triangle to see what channels are stop sold.
Our owner portal is available for BETA testing. We are looking for 5 resorts to test this product and provide feedback.
If you are interested, please email support@resly.com.au
To prepare for our new channel connection, Luxury Escapes, we have the ability to bulk set up properties on their platform.
A Luxury Escapes representative will be in contact to discuss individual commercial terms.
If you are interested in connecting with them, please fill in the attached form.
Two-way guest messaging is now available from within Resly. The messages tab on the dashboard now includes Booking.com.
You can receive and reply to messages from the dashboard and within a reservation.
You can now choose to set a rate plan to be stop sold by default.
Use case - 1 Night rate plan is only used to fill gaps, so activate stop sell by default and then you can remove the stop sell (in reservations > rate plans) when you want to open it up for sale.
Go to Settings > General > Rate Plans and click edit to activate the stop sell by default feature.
Improved security measures are now available. Resly users can activate 2 factor authentication (SMS verification code relay) to secure their user accounts and prevent unauthorised access.
This is setup on a per user basis and each user has the ability to self-activate. We strongly suggest you activate this for each user as it provides an extra layer of security, however it is not compulsory to activate.
To start using 2FA, follow the steps below;
Any questions email support@resly.com.au.
You can now set a deposit policy at a property level which will trigger Resly to attach the deposit due date to each reservation. You can also use the new {{DEPOSIT_DUE}} and {{DEPOSIT_AMOUNT}} merge fields in your guest communication templates.
Settings > General > Invoice
The date and amount will show in the reservation overview.
Deposits will show in your dashboard under the Finance > Deposit tab.
You can generate a deposits due report by clicking the print icon.
We have some awesome news! You can now manage two way guest communication from within Resly for Airbnb.
What does this mean? Instead of replying to guest messages on Airbnb's platform or App, you can simply reply from within Resly. It also means you will receive booking requests in directly into Resly.
Note: the guest has to initiate the conversation, only once a guest has sent a message will it show in Resly.
Dashboard View - Messages tab - Combined inbox for all Airbnb messages.
Reservation View - Communication tab - Two way guest messages.
Dashboard View - Messages Tab - New booking requests and enquiries. You will see the requested stay dates, property or room and the expected payout total.
