Now You Can Search the Template

Template Selector Update: Now you can search the template by name/subject when selecting a template. If the template number is less or equal then 10, it will keep the same as a dropdown list, otherwise it will pop up a window for clearer view with the search bar. The change is made for all SMS/email/letter templates on
  • dashboard message tab
  • reservation communication tab
  • bulk email window on different pages
  • reconciliation history page

Resly and RoomPriceGenie - Automating revenue management 👏

RoomPriceGenie is the easiest way to ensure that your rooms are priced right, every night. Purpose-built for the independent hotelier, RoomPriceGenie provides first-class automated pricing that’s easy to implement, intuitive to use and simple to understand. It’s the perfect combination of technology and human, managed by a dedicated, experienced revenue manager.

In an industry that seems to be changing overnight and is fraught with unknowns, someone had to find a way to automate the most important & complex task at a hotel - pricing. Using a combination of advanced market intelligence, change in reservations and our demand and supply calculations, our powerful algorithms optimise to find the perfect price. We empower passionate hoteliers to maximise pricing, grow your business and spend more time with your guests. This is why RoomPriceGenie is already trusted by hundreds of property owners around the world, just like you. So you can go back to doing what you do best, making your guest feel welcome and providing a great stay. It’s revenue you can count on.


For more information on how your hotel can benefit from RoomPriceGenie and access a free trial, contact matthew@roompricegenie.com or call +64 27 320 6144.

Beta Properties Wanted - New Benchmark Integration!

We are looking for some clients to test our exciting new integration with Rights Benchmarking!

Rights Benchmark is a partnership between Caatz Management Rights Accountants and Resly. It is software that has been specifically designed for the Management Rights industry to report on key benchmarks including fees and charges, average room revenue, occupancy and other key metrics specific to management rights. 

Rather than relying on manual surveys, Rights Benchmark uses real-time data from Resly and aggregates key metrics. 

The results and reports will be available for free to all Resly customers who agree to include their complex in the aggregated data.  

The software has been designed to protect the anonymity of individual complex and owner data.  

If you are interested in taking part, please email support@resly.com.au with the subject Rights Benchmark and we will add you to the beta group. 

For more information on Caatz Management Rights Accountants check out their website Caatz Management Rights Accountants 

Closed - Public Holiday 22nd September

Good morning Resly family,

Resly support will not be operational on Thursday, due to the mourning day for the Queen.

  • Public Holiday 22nd September

We ask that all support queries are emailed to support@resly.com.au and we will get back to you Friday when we return to the office.

Thanks in advance for your understanding 🙏🏼

New Integration - Xero!

We are looking for some clients to test our exciting new integration with Xero! 

Our Xero integration will automate the breakdown of the managers income in Xero. After EOM has been rolled, Resly will create an invoice in Xero based on the managers income summary, including a breakdown of all the account codes and amounts. 

As a Beta/test property, you will be the first to use this integration. We will need to conduct a 30 minute session on TeamViewer, during which we will do the following; 

  • Connect your Xero account to Resly
  • Complete account code mapping between Xero and Resly
  • Send some sample reports to Xero, these will be deleted after the call
  • Run some checks to make sure the connection is successful

If you are interested in taking part, please email support@resly.com.au with the subject Xero Beta Property. 

New Preferred Partner - Leisure Com

We’re excited to announce our new preferred partner, Leisurecom! 

Leisurecom Group is an innovative marketer of worldwide travel experience, who pride themselves on bringing innovative solutions and a unique product offering to the travel market.

Who is Leisurecom? They are a retail call centre & Online Travel Agency (OTA) curating travel and holiday experiences across Australia (& the world!) They also have a travel & lifestyle paid membership club which is a platform to distribute great fenced offerings. 

Our preferred partnership agreement with Leisurecom gives Resly properties access to the latest API integration, providing a fast and stable connection. There will also be opportunities to join exclusive and tactical campaigns moving forward. 

Properties can connect and map Leisurecom from within Resly in a matter of minutes. View the mapping help sheet here. You will need your Leisurecom hotel code in order to map. 

If you are new to Leisurecom, please reach out to Product Manager Michelle Wyer (michelle.wyer@leisure.com.au) who can assist with your sign up. 

As always, our fabulous support team is on hand to assist with mapping Leisurecom, you can contact them via email - support@resly.com.au

Expedia Collect (VCC) Update

Working with Expedia, we have been able to make some changes for virtual credit card bookings and how they are displayed in Resly. 

Bookings made from today should now show the NET amount in the booking, this is the remittance amount or amount you can charge the virtual credit card. 

We recommend taking some time to check the first few bookings to make sure everything is in order. Click on the little speech bubble icon to view the comments. Check the total owing in the booking matches the remittance amount in the comments. 

If you see any discrepancies, please send all the booking details to support@resly.com.au for us to look into. 


Channel Outage

We have noticed some channel outages which look to be due to a DNS failure. The issue has been identified and we are told a fix has been deployed. 

This outage impacts the following functions: 

  • Inventory and Rate updates from Resly are failing/not processing at the channels end. 
  • Bookings are being impacted as there is a delay in delivering them into Resly.  

Note: If you receive a booking confirmation from a channel via email and it is not in Resly, please enter the booking manually into Resly. 

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