We are looking for a couple more stars to join the Resly fam!
1x Client Onboarding Specialist and 1x Client Success Associate.
Both roles are hybrid - WFH and our beautiful Southport office.
Please share with your networks and if you know of anyone who might be a good fit let me know!
Links to roles here - https://lnkd.in/gqxA7YZu #hiring
All banks except Suncorp haven't processed any transactions since 24th Dec due to the public holidays. Your bank feed will reflect this and only show the last update from your bank.
Suncorp is the only one updated till 28th Dec.
0953 21/12 We are aware of an outage currently affecting all of our bank connectors. Our partner Basiq is working on this outage with priority.
1244 21/12 Basiq have found out what the problem was, the job queue was overloaded which slowed down the jobs from going through. They have added resources to solve this problem and you should be able to see an improvement within the next hour or so as we go through the backlog of jobs.
1436 21/12 Jobs still failing, bank feeds not updating and status showing 'in-progress'.
1729 21/12 Update. Jobs still failing. While fixing one problem this morning, it created new one, however this has now been identified and resolved and we can see jobs are going through successfully. Basiq's engineering team will keep monitoring over night however they are not expecting any further issues.
1947 21/12 There is a bit of a back log of jobs at the moment but Basiq believes it will clear in the next few hours.
2015 21/12 Basiq has successfully resolved the issue. We have tested a number of properties and everything is working as normal. Please click the 'refresh' button on your bank feed to see your latest transactions.
As the end of year draws near we would like to take this opportunity to thank all of you for another amazing year. The success of Resly is largely based on the relationships we have with our properties, and we really wouldn’t be where we are without you.
Over this past year we have added to the Resly team, pushed out 100's of new features and welcomed many new properties to the Resly family!
We are grateful for the opportunity to work with, and for you. Our passion for enabling hoteliers to do better remains strong.
This year has been filled with a multitude of both challenges and victories. Every year is different but this one has been filled with more change than normal. The tourism landscape is changing and evolving quickly. It has been reassuring to see how all of you have risen to meet every roadblock, and we are committed to remaining the nimble and flexible partner that helped you adjust to it all.
As the end of year approaches there will no doubt be more challenges ahead. But we are so excited with what 2022 has in store for us – enthusiasm and anticipation are building around the launch of Resly Pay and we have a couple more treats in the works. Stay tuned for more details in the new year.
We will be operating with a reduced team over the festive season, so please expect slightly longer waiting times. We will still endeavour to meet same day responses outside of the public holidays. While email support never sleeps, phone support hours will be reduced so our team can enjoy their much deserved break.
Holiday hours as follows;
24th December - Phones open till 1pm then message bank for emergencies only (email support remains open)
25th - 28th December - Phone support closed - Message bank for emergencies only (email support remains open)
29th - 30th December - Phone and email support open regular hours.
31st December - Phones open till 1pm then message bank for emergencies only (email support remains open)
1st - 3rd January - Phone support closed - Message bank for emergencies only (email support remains open)
4th January - Regular hours resume.
Working together this past year has been an absolute pleasure and we’re proud to have you all with us. Best wishes and happiness to you and your families over the festive season. We look forward to a successful 2022 working together!
From Sam, Rico and the rest of the Resly team.
Our provider is updating there API so we have had to temporally disable the refundable bookings option for the time being.
[UPDATE: 1:36pm] PayAdvantage advised the issue has now been fixed. Please email us if you are still having the issue.
We are aware of a PayAdvantage error - there team are working on it it and will update this thread once we hear back.
Happy Monday!
Resly Version 2.1 is now available. Please refresh your browser and check you are running on the new version - V 2.1
How to check your Resly version? - Click on your property name (top right) and look for the version number.
Thank you for your continued support, as always feedback is welcomed and encouraged.
I hope you have a wonderfull week!
Sam, Rico and the rest of the team @ Resly
Resort marketing and advisory services - Switch Hotel Solutions provides a one stop shop for property managers.
Switch Hotel Solutions is offering Resly clients a 50% discount on the first two months, for all new clients.
Their packages and costs are tailored to suit your property and business.
Trusted by well known, independent resorts throughout Australia, Chris and his team are an affordable marketing solution with no lock in contracts.
Reach out to Chris for a no obligation discovery call.
To prepare for our new channel connection, Luxury Escapes, we have the ability to bulk set up properties on their platform.
A Luxury Escapes representative will be in contact to discuss individual commercial terms.
If you are interested in connecting with them, please fill in the attached form.
Improved security measures are now available. Resly users can activate 2 factor authentication (SMS verification code relay) to secure their user accounts and prevent unauthorised access.
This is setup on a per user basis and each user has the ability to self-activate. We strongly suggest you activate this for each user as it provides an extra layer of security, however it is not compulsory to activate.
To start using 2FA, follow the steps below;
Any questions email support@resly.com.au.
