With Fraud Center v1.0, you now have a central dashboard to identify, review and take action against referral fraud and suspicious customers.

Fraud Center empowers you to fight referral fraud with four easy steps:

1. Alert: Identify customers with suspicious referral
2. Review: Examine details for evidence of fraud
3. Action: Disqualify referrals or ban customers from the program
4. Support: Track past history to answer support queries

You can access Fraud Center from your ReferralCandy dashboard, or read the full product announcement to see all the features.

Read the Fraud Center product launch announcement.

P.S. If you'd like a demo or have more questions, please reach out to our customer success team.

Your post-purchase email is one of the key opportunities to get your customers to refer their friends to your store. Your customers are more likely to refer others after they have bought your products or even tried them. And the right post-purchase email can nudge them to take action.

You can now optimize your post-purchase email by A/B testing the email. You can experiment with different subject lines, email content, and button texts to see which gets more clicks, thereby improving the performance of your referral program.

Learn how to optimize your emails ↗︎

P.S. You will soon also be able to experiment with different post-purchase popups, landing pages, and more.

You can now see, search, and filter all the activities related to fraud in a single place:
 
✨ Fraud History in your Fraud Center ✨
 
1. Understand the fraudulent activities you are getting and deal with them accordingly

2. Look at the fraud-related activities of a particular advocate for customer support requests

Read how ReferralCandy helps you prevent and deal with referral fraud ↗︎

If your advocates shared their referral codes on popular coupon-sharing sites, you will be notified in your Fraud Center. 

You can then choose to disqualify any referrals or ban the advocates. 

(Now available for Shopify and BigCommerce merchants)

Learn more ↗︎

You no longer need to manually disqualify fraudulent referrals by banned advocates within the review period.

When you ban suspicious advocates from your referral program, ReferralCandy will now automatically disqualify referrals within the review period. This means ReferralCandy will not send advocates any rewards for those or future referrals. And you will not need to pay commissions for those or subsequent referred purchases.

You will also see the relevant changes on the banned advocates’ profile in ReferralCandy so that you can answer if the banned advocate asks about the ban and rewards.

These will help you save time and money from dealing with fraudulent referrals.

Learn more ↗︎

You can now customise the default Share Message for customer referrals to your native language.

Edit the pre-filled message and let your customers start Sharing on WhatsApp, Telegram, Facebook and more today!

Get access now

You can now translate your referral widget into non-english languages such as Chinese, Spanish, and French! Interested? Fill out our contact form and we'll enable it for you.

Fill out contact form ↗

See a sudden spike in referrals? You can now use the fraud center
to keep track of customers who have a high volume of suspicious referral activity.

Go to the fraud center now ↗︎

You can now set the number of reminder emails your customers receive. Get more control and deliver a better customer experience today!

Change reminder email settings

Did you know you can edit the content of all your emails?
From the Dashboard, click on Emails & Pages and select the theme you want to edit → Content → Edit All Text.

Start sending branded emails today!