Greenline POS BLAZE Canada Updates

https://app.getgreenline.co

Greenline acquired by BLAZE - A letter from our CEO

Dear customers,

I’m excited to announce that Greenline has been acquired by BLAZE, a US-based cannabis retail platform for everything from retail POS, delivery, distribution, and more! In this post, I want to explain what it will mean for your Greenline experience.

Greenline has always been primarily-bootstrapped business to now service over 700 stores across Canada. We’ve always relied on customer revenues to fund our operations, which has been great for building discipline in focused product development. However, we recognize that there is an opportunity for Greenline to do so much more for the industry. In an ever-increasing competitive environment, retailers need more tools than ever before to stay ahead of the curve.

BLAZE has big international growth ambitions. I’m confident that our acquisition with BLAZE will provide us with the resources and talent required to deliver more for our customers via new features and product offerings. Stay tuned, we’ll be announcing them throughout the rest of the year.

Greenline will become the Canadian division of BLAZE, meaning that our product and our team will be here to stay to service the Canadian cannabis retail market. Your data will continue to be hosted safely in Canada. Our POS software will continue to operate and improve. Our incredible team will stay on to provide world-class service to our customers.

I am truly grateful for all of our customers who believed in us over the past 5 years to run some of the most mission-critical operations in their stores. Thank you for the incredible word of mouth that helped us grow from store to store. We’re committed to helping retailers grow and succeed.


Thank you,
Albert Kim
CEO of Greenline POS

šŸ‘‹ Apr 26, 2022 product updates

📢 Announcements

Greenline has been acquired by BLAZE! Read our official announcement here, and our CEO's LinkedIn post here.

The Greenline team and product will be here to stay and remain highly committed to further development for our customers. Greenline will continue to operate as the Canadian division of Blaze, but with more resources to push things forward. Stay tuned for exciting feature announcements throughout the rest of the year!

We're truly grateful to our team and our customers who have helped us get to this point.

Upcoming feature betas

These upcoming features will be rolling out to all stores after a period of beta testing. If you are interested in participating early, please let our team know via support chat!

  • Reorder report: Let Greenline help recommend how many of which products to order based on sales velocity. This section will be under our new "Advanced reports" page.

  • POS search: Sort and filter by price, discount, THC, category, vendor, and more! This has been our #1 requested feature from budtenders.

Quality of life

  • POS - Parked sales list now shows a "paid" or "unpaid" indicator
  • Dashboard - Added permissions for viewing and editing loyalty tiers
  • Dashboard - Added "license ID" and address fields to locations (not yet used in compliance reports)
  • Dashboard - Added a new webhook URL for WooCommerce sales to go through Greenline's parked sales flow

Bugs

  • Fixed an issue where subcategories were ordered seemingly at random
  • Fixed an issue where using Chrome on OSX showed a browser warning
  • Fixed an issue where the "Can edit vendors" permission did not sufficiently block users from editing

šŸš€ Come visit us at Lift!

On May 12 - 15, we'll be in Toronto for the Lift expo at booth #1507. Come drop by and say hi!

If you're interested, please email sales@getgreenline.co. Greenline has a limited supply of tickets that we can provide. 

Learn more about Lift here

šŸ‘‹ Apr 26, 2022 product updates

Features

Our team is wrapping up work on several releases - Stay tuned over the next few weeks!

Quality of life

  • Dashboard: Changing filters on the inventory log summary will be remembered throughout browser sessions.
  • Dashboard: Advanced reports can now be run for greater than 1 year time periods.

Bugs

  • Dashboard: Fixed an issue where pending transfers could not be cancelled.
  • POS: Fixed an issue where pre-paid online orders (which already have inventory removed) sometimes showed warnings about being out of stock.

šŸ‘‹ Apr 12, 2022 product updates

Features

  • Category color pickers: Greenline previously only supported pre-set colors, but this feature allows any color based on a color picker or a hex value. We highly encourage you to check this out and improve the look of your POS screens!

  • View customer total spend permission: For retailers who want to hide customer total spend values from employees, we've added a new permission, which will hide the values on both the dashboard and POS.

  • AGCO v1.3 compliance template: The AGCO released a new compliance report template. Greenline has updated our ON compliance reports to support the new template.


Quality of life

  • Dashboard: On the edit product page, clicking an inventory quantity will pull up the inventory history sidebar, the same way as the inventory overview page.


Bugs

  • POS (web): Fixed an issue where long sub-category selectors blocked some interactions on the POS.
  • POS (web): Fixed an issue where the cart discount button sometimes did not show up.

Parked sale release updates

As you may have noticed, the POS parked sale experience has been updated to support paid online orders. Our goal is to allow budtenders to do more from the POS vs having to go to the Dashboard.


However, some stores have experienced issues with uncleared historical parked sales.

This can happen if stores have not marked orders as "completed". As a result, some stores saw many old orders re-surface in this update. Our team has been listening and is working to clear them for all customers.

We apologize for any confusion this may have caused.

Please reach out to us if you have any questions or concerns.


Learn more about our parked sales here:

Browser POS: https://intercom.help/greenlinepos/en/articles/5970983-pos-browser-online-and-parked-sale-order-management

Tablet POS: https://intercom.help/greenlinepos/en/articles/5954679-pos-tablet-online-and-parked-sale-order-management


šŸ‘‹ Mar 29, 2022 product updates

Features

  • Advanced reports (beta): For high volume stores, these reports provide a way to generate sales reports over a long time period (1+ years) with greatly improved loading times.
  • New AGLC compliance template support: Online sales now show up under a separate new column (WooCommerce not supported yet).
  • Discount permissions: For managers looking for greater control, our security roles now include "Can view discounts" and "Can edit discounts".

Quality of life


  • Dashboard: You can now see your inventory directly on the edit product page.
  • Dashboard: You can now see your product discounts directly on the edit product page.
  • Dashboard: Transfer page inventory logs now show more information.
  • Dashboard: Product and category inventory-on-hand reports combined into one.

šŸ‘‹ Mar 15, 2022 product updates

Quality of life

  • Dashboard: Changed the edit product page tabs from a horizontal to a vertical layout. This sets the groundwork for more tabs coming up in a future release.
  • Dashboard: Added the ability to bulk update customer profiles via CSV (see: Dashboard > Customer page, and look for the "import/export" button)
  • Dashboard: Added gift card discounts and refunds to the gift cards report.
  • Dashboard: Improved the inventory log display for transfers.
  • Dashboard: On the inventory log summary report, added SKU, barcode, and vendor columns for more flexible analysis.

Bugs

  • POS: Fixed an issue where switching screens or adding/removing products from the cart could result in a performance slowdown.

Upcoming

  • In a few weeks, Greenline will be releasing features to help budtenders find products more effectively on the POS! Our team has been hard at work adding filtering and sorting by various product attributes. We will share more as we get closer to release.

šŸ‘‹ Mar 1, 2022 product updates

Important notice: There is a global supply shortage of POS hardware, including but not limited to tablets, receipt printers, scanners, and more. We will let our customers know when the situation improves in the future.

Quality of life

  • Dashboard: We've made transfers more straightforward by only allowing statuses to progress one-way (pending > in progress > completed) and only allowing products to be added in the "pending" status.
  • Dashboard: Added a "Location" column in the products-on-hand reports.
  • Dashboard: Added a "SKU" and "barcode" column to the inventory log reports.
  • Dashboard: Renamed the "Financials" report menu item to "Analytics" to better reflect the nature of our reports
  • Dashboard: Improved the "Inventory log summary" report to show filters while loading.

Bugs

  • POS: Fixed an issue where uncategorized products did not show up on the POS.
  • POS: Fixed various issues with automatic discounts on parked sales.

Upcoming

  • The "Number of sales" and "Average cart" reports will be pulled from the Summary report page and into a new report called "Sales trends". This is part of a wider initiative to streamline reporting navigation.


šŸ‘‹ Feb 15, 2022 product updates

Features

  • 🎁 Greenline Loyalty is now available to everybody! This set of optional features allows for stores to set up loyalty tiers, each with different $ credit/visit rewards. Greenline does not support %/spend rewards, as they are generally deemed not compliant in all provinces. To learn more, please visit our guide.

Quality of life

  • Dashboard: Loyalty balances can be adjusted regardless of whether the customer has a loyalty tier or not. Store managers (with the right permissions) with access to the dashboard can add credit balances to customers, and redeem them on the POS as a discount.
  • Dashboard: Customers can now be added to a completed sale on the dashboard.

Bugs

  • Dashboard: Fixed an issue where historical inventory-on-hand report quantities were affected based on if the product is currently deleted or inactive. Now, historical inventory will always show up regardless of current state. Retailers who have had inconsistency issues with these reports should see a noticeable improvement in consistency.
  • POS: Fixed an issue where parked sales did not show correct $ values for fees coming in from e-commerce platforms (shipping, delivery, etc.).
  • POS: Fixed an issue where some sale were made without any employees attached. Now, if an employee is auto-logged out during the payment processing flow, a prompt shows up to ask them to enter their passcode again.
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