On Sunday, May 07, 2023, Zoom deprecated the current SDK version that we were using to run live classes in a secure manner. Due to this, the live classes on the Android app have stopped working. 

We have fixed the issue and the new app version has been released. You can update the app from the app builder or you can reach out to us at care@graphy.com. We will help you update the app. 

As an alternative, you can ask your learners to join the live classes from the website.

A much-requested feature update is here! With this update, you now have the option to transfer the payment gateway charges to learners when they purchase a course. This feature can be easily configured when setting the course pricing, by enabling the "Pass Internet Handling Fees to learners" option.

We understand the importance of providing you with complete control over your course pricing. Therefore, this feature has been made available at the course level, ensuring you can tailor it to your specific needs. Moving forward, this feature will be enabled for all new courses by default.

This is already live on the website. For apps, please update them to the latest version - 3.18.0

If you want to pass PG charges to learners in your all existing courses, please drop an email to care@graphy.com with your registered email.

We are thrilled to relaunch the Membership product with a smoother payment experience! 

Earlier, learners had to create mandates so that payments could be auto-deducted. With this new release, creating a mandate is not required. The payment experience is like that of a one-time payment for courses. 

For renewal of Membership, the banner is shown to learners prior to 7 days before the next billing cycle. They can easily make the payment in one click for renewal.

This version of Membership is supported across all payment gateways and Checkout versions.

P.S. Please ensure that your Android and IOS apps are updated to their latest version 3.17⚡

Razorpay has hidden the email address field during checkout. If you are using the single-click checkout feature, you need to change this setting from the Razorpay dashboard. 

Email address is needed to assign the course after purchase.

Please make the email address a mandatory field during checkout. Click here for step by step process - https://razorpay.com/docs/payments/dashboard/settings/configuration/#configure-email-address-field

The job of every Graphy Assist we launch is to increase your sales. Now, you can check exactly how these features are enabling your business. As a product, we believe in complete transparency.

You can simply go to Reports > then Overview and see the percentage of your total revenue that comes from Graphy Assists. 

You will also get insight into the exact features that are contributing to your success! 

In case you missed out on Graphy Assists, please read all about it here: https://help.graphy.com/hc/en-us/articles/9203215990813

Never want to miss a notification from us? You can now choose the email address on which you want to receive all important communication from us. Whether it’s a product update, a billing update, or any pertinent update. 

Simply go to your Profile > Communication email > Put down the email address of your choice > ‘Save’. 

We hear you! You can choose the format in which you want to save your recording 😎

Currently, all recordings are saved in the format ‘Active speaker with shared screen’ which only records your session and the screen you’re sharing.

Now, you can save your recording in the ‘Gallery view with shared screen’ so all learner interactions will also be saved! 

Simply go to Settings > Live class > Recording view and choose the option that suits you best.

We’ve heard you! You’ll now get additional control over every channel in your community.

Whether it’s #announcements or #discussion you can change the channel setting to ensure that only admins can send messages.

You can easily do this from the Community settings tab in the Community left navigation.

In our Graphy Assists line-up, we have a new player that'll ensure you can score many more goals! Introducing the second Graphy Assist: Footfall.

As creators, you understand that the heads and tails of content creation are making and selling. In fact, you have to spend equal energy and often more energy selling your content.

You’re probably doing every kind of marketing — we’re here to make your job easier. We’ve launched Footfall to empower your social proof marketing.

You can enable banner nudges that show LIVE learner interactions on all your landing pages. These live interactions build the trust and credibility of your website.

Every time a learner enrolls in your course, another potential learner is nudged to enroll.

Every time a learner registers for your live session, another potential registrant is nudged to enroll.

Every sale you make will now organically fuel another sale!

Your conversion rate is going to increase, your marketing spend is bound to decrease, and your brand will soar 🦸‍♀️

Footfall is already live on your website. To control it please go to ‘Websites & Apps’ > ‘Website pages’ > ‘Settings’. 

P.S. Only customers on our latest plans have access to Footfall. To become one of them, please reach out to us at sales@graphy.com