We’ve updated our international shipping flow

Great news! We’ve added more options for international shipments. You will now be able to declare items as ‘returned goods’ when selecting the content type on international shipments. This new label will avoid excessive duty charges that would be charged if shipment contents were labeled as ‘merchandise’ or ‘documents.’


  1. Login to your account (hyperlink). 
  2. Choose “Ship” at the top of your menu, or select from the drop down on your mobile app. 
  3. Under “Shipping Preferences,” choose “International.”
  4. Select the drop down menu “Content Type” and you will see the options for ‘Documents,’ ‘Merchandise,’ and ‘Returned goods.’