A small number of reports have been received where PDFs are displaying "choppy" text in when viewing Meeting Books and View Only documents in the Library (see example below):
We have confirmed that this is not a BoardEffect issue. It is a bug with the computer's graphics card driver and the browser's hardware acceleration when rendering 2D canvases, such as building Meeting Books or converting documents in the Library to View Only.
Affected configurations:
- Windows 10
- Google Chrome or Microsoft Edge (both Chromium based)
- Outdated graphics card driver (such as Intel UHD Graphics running driver version 30.0.101.1191)
Please note this important information:
- This problem occurs only when specific conditions exist (see the list above).
- This may impact some Meeting Books/documents, but not others.
- This may not present for all users, even when viewing the same Book or document.
- This issue appears to be isolated to HTML display. Therefore, it may impact only content in the Meeting Book Viewer and View Only documents in the Library on the web platform. You may not experience this on the downloaded Meeting Book PDF or on the BE app.
- At present, we have no information regarding a fix release for Microsoft Windows 10, Microsoft Edge, or Google Chrome. We will continue to monitor release announcements for these applications and post here if/when a resolution is found, and an update is anticipated.
- In the meantime, the following may correct the display:
- Check with your computer manufacturer to see if a graphics card driver update is available for your computer.
- Upgrade to Windows 11
- Turn off accelerated 2D canvas rendering in Chrome or Edge. See the links below for instructions. Note: The article title includes Chrome only, however, you will find instructions for Edge as well.
PDF rendering issues in Google Chrome on Windows 10: Papers Support
For more information, please contact our Support team at 800-961-6429 or support@boardeffect.com.
