We are super excited to announce our React Native In-App SDK.

Our React Native SDK is super easy to use and works with iOS and Android apps developed using React Native for mobile and tablet alike. 

Key Highlights

• One-time installation and requires minimal development time with clear documentation.
• Create and edit surveys from within the Zonka Feedback web platform.
• Use at different trigger points such as, the click of a button or change of screen.
• Choice of creating surveys with NPS, CSAT, and CES questions and more.
• Identify users with details such as user Id, name, or email address.
• Ability to pass additional details such as device information and app-specific information to understand the context of the response.

Check out the React Native SDK here.

We are excited to announce a much-awaited update for Zonka Feedback users – Integration with Microsoft Teams! Now, you can effortlessly manage employee and customer feedback directly within your Teams environment. This feature brings a host of capabilities, including sending surveys, answering them in Teams, setting up automated alerts, and configuring workflows for a more streamlined feedback process.

Here's everything you can do with MS Teams and Zonka Feedback together: 

• Send Surveys in Microsoft Teams: Distribute Zonka surveys to teams, channels, or individuals within Microsoft Teams. Measure employee pulse, daily check-ins, employee satisfaction and more. Run quizzes, and polls and seek feedback right within MS Teams. 
• Answer Surveys within Teams: Team members can conveniently take surveys right within the Teams platform.
• Automated Alerts and Workflows: Set up notifications for new or low survey responses, and configure condition-based workflows for timely actions.
• Close the Feedback Loop: Ensure real-time alerts reach the right stakeholders, facilitating prompt issue resolution and continuous improvement.

Learn more about Zonka Feedback's integration with MS Teams. 

After successfully releasing SSO with Okta, we are excited to extend our commitment to providing secure and seamless user access management by introducing Azure integration. This update ensures that your feedback data remains confidential and accessible only to authorized personnel, enhancing overall security.

What does this mean for you? 

• Enhanced Security: Centralized authentication through Azure ensures secure access to Zonka Feedback.
• Convenient User Management: Simplify user access management with Single Sign-On integration.
• Authorized Access Only: Ensure that your feedback data is accessible only to authorized personnel, enhancing overall data confidentiality.

We are thrilled to announce that starting today, you can streamline your access and security with the integration of Okta Single Sign-On (SSO) into our platform.

What does this mean for you?

✨ Seamless Authentication: With Okta SSO, you and your team can now log in to Zonka Feedback using your Okta credentials. Say goodbye to the hassle of remembering multiple passwords.

✨ Enhanced Security: Okta is renowned for its robust security features. By integrating SSO, you can ensure that your Zonka Feedback account is protected with the highest level of authentication and access control.

✨ Centralized User Management: Administrators can easily manage user access and permissions from the Okta dashboard, ensuring that the right people have the right level of access to your feedback data.

Learn more on how to setup Okta SSO for your account here

While taking feedback on websites, in-product and in-app, it’s very crucial to show the surveys on the right pages. 

You can now add multiple target links and pages when launching web widgets like a side tab feedback button, popup surveys, slide up and bottom bar. Once you set this, the widgets will automatically launch on the targeted pages. You don't need to update the JS Code on the website. 

This gives you greater flexibility to control where your visitors and users view the survey making your surveys very relevant. 

We now have options to create an account and log in with Google and Microsoft. This provides a seamless, secure, and fast way to create an account and log in to your account. 

Don't worry; your existing account will remain intact, and you can continue using it as before. The Google and Microsoft login options are simply additional ways to make your experience even more convenient.

We are excited to announce the launch of two powerful survey web widgets - Slide Up and Bottom Bar - on Zonka Feedback! These new widgets are designed to provide you with more flexibility and options to gather valuable insights from your website visitors.

Slide Up Surveys

Slide Up Surveys appear as an overlay from the bottom of the web page, providing a non-intrusive approach to engaging users. Similar to Popup Surveys, Slide Up Surveys can be triggered based on user activity or time intervals. For instance, you can choose to display the survey after a transaction, when a user visits a new page, spends a specific amount of time on the website, or scrolls through a certain percentage of the page.

💡 Ideal for Post-Transaction Feedback and Lead Generation: These surveys are ideal for gathering feedback after transactions on websites and eCommerce platforms. Additionally, they work wonders as lead generation forms, offering an unobtrusive way to capture user information and insights.

💫 Seamless User Experience: Unlike traditional popup surveys, Slide Up Surveys are designed to seamlessly integrate into the browsing flow, allowing you to collect valuable feedback without disrupting your customers' experience. They're great if you'd like to get customer feedback or information without interrupting the user flow. 

Bottom Bar Surveys

Bottom Bar Surveys are clickable buttons strategically placed on the bottom right or left side of your web page. When visitors click on the button, the survey opens up, providing a user-friendly way for customers to engage and answer questions.

🎯 Opt-In Surveys
Bottom Bar Surveys are perfect for opt-in scenarios, where customers and visitors can easily click on the button to access the survey and share their valuable opinions.

🔧 Customize Widget Settings
In the Web Widgets settings, you have complete control over the appearance, targeting, and behavior of the Slide Up and Bottom Bar Surveys. You can configure these widgets to display surveys at the right time to the right users, maximizing engagement and response rates.

These new survey web widgets will elevate your feedback collection strategy and empower you to make data-driven decisions to enhance user experience and boost overall satisfaction.

Log in to Zonka Feedback now and explore the Slide Up and Bottom Bar Surveys to change the way you interact with your audience!

As always, we value your feedback and would love to hear your thoughts on these new additions. If you have any questions or need assistance, please don't hesitate to reach out to our support team or write to us at hello@zonkafeedback.com.

Link Surveys, QR Code Surveys and Web Embed Surveys now have a new home. You can find them in the 'Link' tab in the Survey Distribution section. While all web widgets continue to exist in the 'Web' distribution tab. 

We were made aware through customer feedback and queries, that it wasn't the easiest to find Link and Web Embed options when they were placed in the Web Widgets tab. And therefore decided to give you an easier way to find and start using Link and Embed Surveys. 

Survey Responses are one of the most viewed at Zonka Feedback, only second to Reports. And with all the growing options and information, we decided to give it a makeover. Both to make it look better and to organize the information better for easy access and viewing. 

The new Survey Response page now has two sections - on the left, you can view the Survey Response in detail along with Contact Information and CX Metrics and on the right, you can view Contact details, Channel information, Tasks, Notes, and Activities. 

The redesigned Survey Response page now is sleek, and intuitive and ensures that you're able to view all relevant information very consiely and clearly. 

Take a look and let us know your feedback.