Now view Hidden Variables for Partial Feedback

Until now, when viewing partial feedback in your Response Inbox, hidden variables and survey variables were not available. But now you can view hidden, survey and contact variables for Partial Responses, just as you can for completed responses. 

This means you can also filter Partial Survey Responses by any variables. 

This works with all of the methods of passing variables, including query strings, uploading CSV and sending emails or SMS or using Public APIs to send emails or SMS.

(This would be available only for Partial Responses submitted after June 30) 

A New Email Survey Editor & New Email Survey Design

We have optimized our WYSIWYG Email Survey Editor, added more customization options and improved the Email Survey Design as well. What this means — easier editing, more control and amazing-looking Email Surveys. 

What's new and improved?

  • 🚀  Improved Spacing
    The line breaks and paragraph spacing has been improved, and made cleaner, leading to better readability of the email surveys and optimized line heights. 
  • 💌  Better Email Client Compatability
    Email clients vary across devices and platforms, each with its unique rendering quirks. We've meticulously tested our email surveys across a wide range of email clients to consistent display and compatibility, regardless of whether your recipients are using Gmail, Outlook, Apple Mail, or other commonly used clients on both desktops and mobile.
  • 🖌️ Design Updates
    You can control a lot in the design — remove the email survey border (making it look very sleek, but this is completely optional), remove headings, text, signature and the works. 

New & improved way to install the Feedback Widget

Integrating Survey Widgets into your website has become more user-friendly and visually appealing with our redesigned JS code installation page. We have incorporated a sleek new interface that simplifies the process and ensures clarity throughout.

To enhance the installation experience, we have introduced a 'Verify Installation' button. This convenient feature allows you to validate whether the code has been correctly implemented on your website or not, providing peace of mind.

Additionally, we have included helpful documentation links that serve a dual purpose. They offer step-by-step instructions for seamless installation and serve as troubleshooting resources in case any issues arise during the process.

Introducing Location-Based Redirection Logic: Enhance Customer Engagement and Drive Reviews!

Are you a location-based or franchise-based business with a geographically dispersed customer base? Do you want to direct your customers to location-specific web pages or review pages after they complete a satisfaction survey? We have great news for you! We are thrilled to introduce our new feature: Location-Based Redirection Logic.

With Location-Based Redirections, you now can set up redirect links based on the location respondents choose when starting the survey or the location you've passed with the survey. This powerful tool allows you to guide your customers to location-specific links, such as Google review pages, that are relevant to their chosen location. The benefits for location-based or franchise businesses are immense!

Choose from Popular Questions when creating your surveys

Building your own survey from scratch without choosing from any of the templates? Well, we'd made it easier for you. Now when you choose to 'Create your Survey from Scratch', you can choose from some of the popular questions to include in your survey. This prompt offers you a convenient option to swiftly select from a variety of popular questions and jumpstart your survey in no time. You can later edit the survey in the builder - add more questions and customize the selected ones. Whether you prefer NPS, Smiley Rating, Email, or other options, the choice is yours!

However, if you have specific requirements, you can still opt for the traditional approach and handpick your questions. Simply bypass this prompt and customize your survey as you like. 

Now choose Relative Time-Period (Dates) in User Segmentation

In user segments, relative dates and periods are very crucial when you are building your lists. For example, when you want to choose visitors who visited last month or signed up 3 months ago and so on.  Now you can do that in Zonka Feedback too.

Introducing Relative Time-Period in User Segmentation. Now, you can easily narrow down dynamic segments with date-based attributes using relative dates such as "is less than", "is more than" and "is exactly". These would work with attributes like Created Date, Updated Date, Last Seen Date, and all custom date-based attributes. You can use rolling dates such as 'this week', this month' or 'next quarter'.

For example, 

  • If you want to show a popup survey to a logged-in user who was last seen more than 15 days ago you can set your filters as follows: Last Seen Date - is more than - [15] days ago.
  • If you want to show a survey popup to users who have subscription renewal coming in the next week you can set your filters as follows: Next Renewal Date - is rolling date range - next week

Introducing a Revamped and Reloaded Survey & Experience Builder with AI-Powered Survey Templates

Creating amazing surveys is essentially the very first step of feedback management, and in some senses, it's the most important one too. A well-crafted survey gets you the right data for analysis and taking business decisions. 

So we decided to make creating surveys easier and swifter for you with the revamped Survey & Experience Builder. Here, you can choose from different categories of experiences you'd like to measure and choose from all-new AI-powered Survey Templates. 

Choose from a tonne of different use cases, including Customer Feedback, In-App & In-Product, Offline, Mobile & Kiosk, Helpdesk & Agent Feedback, Website Feedback or different industries like SaaS, Healthcare, Retail & eCommerce, Hospitality & Travel, Education and Finance. 

Browse through 100+ AI-powered Survey Templates with a range of different questions to choose from. Happy Survey Building :) 

Introducing Zonka Feedback SDK for iOS and Android Apps

Mobile apps are becoming more popular than ever, and businesses are realizing the importance of capturing feedback from their customers directly within their apps. To make this process easy we are super excited to announce our In-App SDK for Android and iOS Apps.

Our SDK is super easy to use and works with iOS and Android apps for mobile and tablet alike. 

Key Highlights

  • One-time installation and requires minimal development time with clear documentation.
  • Create and edit surveys from within the Zonka Feedback web platform.
  • Use at different trigger points such as, the click of a button or change of screen.
  • Choice of creating surveys with NPS, CSAT, and CES questions and more.
  • Identify users with details such as user Id, name, or email address.
  • Ability to pass additional details such as device information and app-specific information to understand the context of the response.

Check out the iOS SDK and Android SDK

Introducing Advanced User Segmentation - Making Product Feedback more powerful

To reach the right audiences, at Zonka Feedback you could already create dynamic lists using contact attributes, but so often it is necessary to slice and dice your audiences based on their source of visit, their interaction with previous surveys, their customer experience metrics and scores, how many times they visited a page, how many pages they visited, and so on. And now you can do that with Zonka Feedback.  

With Advanced User Segmentation create dynamic segments and groups using powerful filters, deliver the right surveys at the right time to the right audiences and get analytics that matter.

User Segmentation offers a deep level of granularity that was not possible earlier. You can create Static Segments that essentially work as static lists. But what we are bringing to the table is Dynamic Segments - a way for you to pick filters and conditions and create dynamic lists for focused targeting.

Segments can be created using filters like:
  • Contact Attributes: Standard and Custom Attributes like Name, Email, Language, Time Zone, Gender, Plan and so on.
  • Visit Analytics: First Seen Date, Last Seen Date, Pages Visited, Number of Pages Visited, Number of Sessions, First Source Visited
  • Scores: Average NPS, CES and CSAT or the latest NPS, CES and CSAT
  • Survey Interactions: Survey was partially answered, answered, not answered, viewed or not viewed and by different channels

Segments can be added to Web Widgets in Feedback Buttons, Popups and Popovers. Beyond in-product, website and in-app feedback, segments can also be used as lists for Email Surveys as well as SMS Surveys. 

Segmentation also offers an opportunity for businesses to improve customer satisfaction and loyalty. By targeting surveys to specific audiences, businesses can address the specific needs and pain points of their customers. This personalized approach can help build a stronger relationship with customers and increase customer loyalty.

Furthermore, by targeting the right audience with surveys, businesses can gather more meaningful data and insights. This can lead to more effective decision-making and ultimately improve the overall customer experience.

Note: Data for Survey Interactions and Contact Activity is available from April 7, 12 AM GMT.

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