Zonka Feedback Product Updates

https://www.zonkafeedback.com

Streamline Data Collection with the Pre-Capture Screen

Introducing the Pre-Capture Screen, designed to collect key information before your survey even begins. Whether it’s capturing staff names, customer IDs, or other pre-survey details, this feature ensures you gather essential data upfront.

  • Works Across Web & Device Surveys: Ideal for both web-based surveys and in-store devices. For device surveys, staff can quickly enter details before handing the device to customers (like during checkout). For web surveys, capture pre-information such as contact details to streamline the feedback process.
  • Flexible Question Setup: The Pre-Capture Screen is fully customizable, allowing you to add any questions or fields needed before respondents begin the main survey.
  • Quick to Set Up: Easily add this screen in the survey builder to collect upfront information without adding extra steps to your main survey.

Try it out in your next survey. 

AI Sentiment-based CX Workflows: Smarter, Faster Customer CX Management

Introducing Sentiment-Based Workflows—the ultimate game-changer in customer feedback management! Now, you can build powerful, automated workflows that harness AI-driven insights like sentiment, emotion, intent, and urgency detection to completely transform how your team responds to feedback. Say goodbye to slow responses and missed opportunities—these workflows empower you to act faster, smarter, and more effectively.

What makes Sentiment-Based Workflows so powerful?

With Sentiment-Based CX Workflows, you get to create custom, automated workflows that leverage the power of AI insights without the need for complex setup. Whether you're dealing with negative feedback that needs immediate attention or positive responses ready to fuel your advocacy programs, these workflows do the heavy lifting—saving your team time while ensuring nothing slips through the cracks.

Key Features and Real-World Use Cases

  1. Stop Churn in its Tracks
    Automatically prioritize negative feedback and route it for immediate action using sentiment and emotion detection.

  2. Turn Happy Customers into Advocates
    Trigger loyalty offers and testimonial requests automatically from positive feedback.

  3. Send Feedback to the Right Teams Instantly
    Route feedback based on AI-detected intent, ensuring it goes to the correct department—whether it’s a complaint, suggestion, or praise.


  4. Prioritize Urgent Feedback
    Set up workflows that categorize and prioritize high-urgency feedback, ensuring immediate action.


  5. Automate Tasks, Notifications, and Follow-Ups
    Ensure every feedback item is addressed by automating tasks and setting up notifications.

Why you’ll Love Sentiment-Based Workflows

  • Automated Churn Prevention: Negative feedback is flagged and handled before it becomes a bigger problem.
  • Faster Advocacy Building: Positive feedback leads to automated offers and testimonial requests, turning customers into promoters.
  • Smart Feedback Routing: No more manually sifting through feedback—automatically direct issues to the right teams.
  • Real-Time Issue Resolution: Urgent matters are prioritized and solved faster than ever before.
  • Effortless Task Management: Automatically create tasks and alerts, keeping your team focused and responsive.

Get Started Now!

With Sentiment-Based Workflows, managing customer feedback has never been easier or more effective. Build custom workflows that automatically prioritize, route, and respond to feedback in real-time. Start boosting your customer satisfaction today—reach out to activate this feature and see the difference it makes!

Introducing Zonka Feedback AI – Revolutionizing Feedback Management

Unlock a new era of feedback insights with Zonka Feedback's latest AI-powered tools! 🚀 The new AI features, available in Zonka Feedback 3.0, make gathering, understanding, and acting on customer feedback easier and more powerful than ever. With AI Sentiment Analysis, AI Sentiment Reports, and AI Survey Translations, you can now streamline your entire feedback process, all while improving customer satisfaction and engagement.

Let’s explore what’s new and how it benefits you:

Turn Open-Ended Feedback into Action with AI Sentiment Analysis

Comment boxes often hold the most valuable feedback, but analyzing them can be overwhelming. Now, Zonka Feedback's AI Sentiment Analysis transforms this raw feedback into actionable insights in seconds! Detect customer emotions, sentiments, intents, and urgencies right from your open-ended responses—giving you clear, accurate insights into customer experiences without the manual work.

  • Where it helps: Quickly prioritize feedback that requires urgent attention, understand customer emotions behind the scores, and improve decision-making based on customer sentiment.
  • Availability: Starter, Growth, and Enterprise Plans.

Spot Trends and Patterns with AI Sentiment Reports

Get the full picture with AI Sentiment Reports, which analyze feedback to reveal sentiment trends and emotional drivers over time. Whether it’s understanding a recurring pain point or identifying the key moments that delight your customers, these reports give you the insights you need to make impactful decisions fast.

  • Where it helps: Identify sentiment trends and track patterns to uncover actionable insights for improving the overall customer experience.
  • Availability: Growth and Enterprise Plans.

Reach Global Audiences with AI Survey Translations

Bridge language barriers with AI Survey Translations. Instantly translate your surveys into multiple languages, allowing you to collect feedback from a global audience in their native language. Effortlessly expand your reach and engage a more diverse customer base.

  • Where it helps: Ensure every customer, regardless of language, can share their feedback—leading to more inclusive, actionable data.
  • Availability: All Plans.

These amazing AI features empower you to understand customer feedback better and in turn deliver a superior customer experience, all while saving time and effort.

Ready to transform your feedback strategy? Log in to Zonka Feedback today to explore these new AI-driven tools.

Try them now and watch your feedback work for you!

Revamped Survey Builder: Simpler, Faster, Better

We are thrilled to announce the release of our completely overhauled survey builder! This is more than just a facelift; we’ve re-engineered the entire experience to make it more intuitive and user-friendly. Whether you’re a first-time user or a seasoned pro, you’ll find creating surveys smoother than ever.

What’s New?

Streamlined Design: We’ve cut the clutter to focus on what you really need. The new design is clean, simple, and efficient, making it easier for you to navigate and build surveys quickly.

Integrated Question Logic and Editing: No more jumping between screens to set up your question logic. Now, you can adjust logic and edit options right where you create your questions, saving you time and effort.

Enhanced Survey Preview: Get a real-time preview of your survey as you build it, in the channel you want to share the survey. See exactly how it will look to respondents and make adjustments on the fly to ensure everything is just right.

Intuitive User Interface: Our redesigned interface is incredibly user-friendly. With clear, straightforward controls, you can create complex surveys with ease. Whether you’re new to survey building or have been doing it for years, our new UI will make the process simpler and more enjoyable.

Why You'll Love It

Creating surveys has never been this easy. Our new survey builder is designed to help you get the most out of your surveys with minimal effort. It’s intuitive, powerful, and designed with you in mind. Try it out today and see the difference for yourself.

Try it out and tell us what you think. 

Mobile Exit Intent Surveys now available in mobile

The Mobile Exit Intent feature allows businesses to trigger surveys when users show intent to exit a mobile browser, capturing crucial feedback before they leave. This new functionality helps you gather insights at the moment users are about to abandon your mobile site, providing a key opportunity to understand their behavior and address any issues.

How Mobile Exit Intent works

By detecting common exit signals on mobile devices, such as:

  • Clicking the back button on the browser,
  • Scrolling up to reveal the bottom browser bar, or
  • Switching tabs or opening a new one,

the feature triggers a feedback survey, giving users a chance to share their thoughts before exiting.

Why it matters

Capturing feedback just before users leave your mobile site helps you:

  • Increase response rates by targeting users at a pivotal moment.
  • Gain insights into exit behavior to identify and resolve pain points.
  • Improve the overall user experience by understanding why visitors leave.

Platform Compatibility

This feature is supported on iOS and Android, across major browsers like Chrome, Firefox, and Safari.

Some popular use cases that are ideal for using Exit Intent feature on mobile surveys. 

  • E-commerce: Gather feedback on cart abandonment.
  • Content-based websites: Learn why users are leaving without engaging.
  • Service websites: Identify issues that cause visitors to exit before conversion.

Start leveraging Mobile Exit Intent Surveys to capture user feedback at the perfect moment.



Introducing React Native In-App SDK

We are super excited to announce our React Native In-App SDK.

Our React Native SDK is super easy to use and works with iOS and Android apps developed using React Native for mobile and tablet alike. 

Key Highlights

  • One-time installation and requires minimal development time with clear documentation.
  • Create and edit surveys from within the Zonka Feedback web platform.
  • Use at different trigger points such as, the click of a button or change of screen.
  • Choice of creating surveys with NPS, CSAT, and CES questions and more.
  • Identify users with details such as user Id, name, or email address.
  • Ability to pass additional details such as device information and app-specific information to understand the context of the response.

Check out the React Native SDK here.

Introducing Display Logic: Smarter, More Relevant Surveys

We’ve introduced Display Logic to enhance how questions are presented in your surveys, ensuring that respondents only see questions relevant to them based on their previous answers.

Using Display Logic in your surveys has many benefits. 

  • Conditional Question Display: With Display Logic, you can set specific conditions that trigger questions to appear based on respondents’ answers to earlier questions. This allows for more personalized, dynamic surveys.
  • Streamlined Experience: Respondents will only see questions that matter to them, leading to less survey fatigue and more accurate responses.
  • Simplified Survey Setup: By focusing on Display Logic, we’ve eliminated the need for complex Hide Logic, making survey creation more intuitive and reducing setup time.

How you can use Display Logic in your surveys: 

  • Display questions based on customer rating 
  • Display questions based on services availed by the customers 

Try it out in your surveys! 




Create Surveys in Dhivehi and Crotian Languages

Zonka Feedback is excited to announce the addition of two new languages to our platform: Dhivehi and Croatian! Now you can create and administer surveys in these languages, making it easier than ever to connect with your customers in the Maldives and Croatia. 

We're committed to expanding our global reach and helping businesses gather feedback from diverse audiences around the world.

Start creating surveys in Dhivehi and Croatian today!

Integration with MS Teams: Elevate Feedback in Your Teams Environment

We are excited to announce a much-awaited update for Zonka Feedback users – Integration with Microsoft Teams! Now, you can effortlessly manage employee and customer feedback directly within your Teams environment. This feature brings a host of capabilities, including sending surveys, answering them in Teams, setting up automated alerts, and configuring workflows for a more streamlined feedback process.

Here's everything you can do with MS Teams and Zonka Feedback together: 

  • Send Surveys in Microsoft Teams: Distribute Zonka surveys to teams, channels, or individuals within Microsoft Teams. Measure employee pulse, daily check-ins, employee satisfaction and more. Run quizzes, and polls and seek feedback right within MS Teams. 
  • Answer Surveys within Teams: Team members can conveniently take surveys right within the Teams platform.
  • Automated Alerts and Workflows: Set up notifications for new or low survey responses, and configure condition-based workflows for timely actions.
  • Close the Feedback Loop: Ensure real-time alerts reach the right stakeholders, facilitating prompt issue resolution and continuous improvement.

Learn more about Zonka Feedback's integration with MS Teams. 

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