Targeting your surveys has never been easier—or more powerful! With our new Regex Targeting feature, you can precisely control where your surveys appear across your website, capturing feedback from exactly the audience you need.

You don’t need to rely solely on keywords or listing out exact URLs. Now, Regex (Regular Expressions) opens up flexible, dynamic targeting options that adapt to any URL structure. With just a few clicks, you can ensure surveys reach users in the most relevant spots, boosting engagement and insights.

What Regex Targeting brings to the table

1. Advanced Control: Use Regex to create sophisticated URL patterns that match multiple pages, directories, or even parameter-specific URLs.
2. Effortless Setup: Enter a Regex pattern once to target any part of your site—no more manual updates or tedious URL lists.
3. Enhanced Relevance: Place surveys where they matter most, increasing the likelihood of meaningful responses.

How Regex Targeting Changes the Game

• One Pattern, Multiple Pages: Target a whole section, like all product pages in a category (`/products/tech/*`) or every article under a blog series.
• Match by URL Parameters: Capture feedback for specific customer segments, like users viewing sale items or particular product lines.

Start harnessing the flexibility and precision of Regex Targeting in your Zonka Feedback account today. It’s never been this easy to connect with your audience right where they are!

Read more about Survey Targeting here. 

Introducing Sentiment-Based Workflows—the ultimate game-changer in customer feedback management! Now, you can build powerful, automated workflows that harness AI-driven insights like sentiment, emotion, intent, and urgency detection to completely transform how your team responds to feedback. Say goodbye to slow responses and missed opportunities—these workflows empower you to act faster, smarter, and more effectively.

What makes Sentiment-Based Workflows so powerful?

With Sentiment-Based CX Workflows, you get to create custom, automated workflows that leverage the power of AI insights without the need for complex setup. Whether you're dealing with negative feedback that needs immediate attention or positive responses ready to fuel your advocacy programs, these workflows do the heavy lifting—saving your team time while ensuring nothing slips through the cracks.

Key Features and Real-World Use Cases

We are thrilled to announce the release of our completely overhauled survey builder! This is more than just a facelift; we’ve re-engineered the entire experience to make it more intuitive and user-friendly. Whether you’re a first-time user or a seasoned pro, you’ll find creating surveys smoother than ever.

What’s New?

Streamlined Design: We’ve cut the clutter to focus on what you really need. The new design is clean, simple, and efficient, making it easier for you to navigate and build surveys quickly.

Integrated Question Logic and Editing: No more jumping between screens to set up your question logic. Now, you can adjust logic and edit options right where you create your questions, saving you time and effort.

Enhanced Survey Preview: Get a real-time preview of your survey as you build it, in the channel you want to share the survey. See exactly how it will look to respondents and make adjustments on the fly to ensure everything is just right.

Intuitive User Interface: Our redesigned interface is incredibly user-friendly. With clear, straightforward controls, you can create complex surveys with ease. Whether you’re new to survey building or have been doing it for years, our new UI will make the process simpler and more enjoyable.

Why You'll Love It

Creating surveys has never been this easy. Our new survey builder is designed to help you get the most out of your surveys with minimal effort. It’s intuitive, powerful, and designed with you in mind. Try it out today and see the difference for yourself.

Try it out and tell us what you think. 

We are super excited to announce our React Native In-App SDK.

Our React Native SDK is super easy to use and works with iOS and Android apps developed using React Native for mobile and tablet alike. 

Key Highlights

• One-time installation and requires minimal development time with clear documentation.
• Create and edit surveys from within the Zonka Feedback web platform.
• Use at different trigger points such as, the click of a button or change of screen.
• Choice of creating surveys with NPS, CSAT, and CES questions and more.
• Identify users with details such as user Id, name, or email address.
• Ability to pass additional details such as device information and app-specific information to understand the context of the response.

Check out the React Native SDK here.

We are excited to announce a much-awaited update for Zonka Feedback users – Integration with Microsoft Teams! Now, you can effortlessly manage employee and customer feedback directly within your Teams environment. This feature brings a host of capabilities, including sending surveys, answering them in Teams, setting up automated alerts, and configuring workflows for a more streamlined feedback process.

Here's everything you can do with MS Teams and Zonka Feedback together: 

• Send Surveys in Microsoft Teams: Distribute Zonka surveys to teams, channels, or individuals within Microsoft Teams. Measure employee pulse, daily check-ins, employee satisfaction and more. Run quizzes, and polls and seek feedback right within MS Teams. 
• Answer Surveys within Teams: Team members can conveniently take surveys right within the Teams platform.
• Automated Alerts and Workflows: Set up notifications for new or low survey responses, and configure condition-based workflows for timely actions.
• Close the Feedback Loop: Ensure real-time alerts reach the right stakeholders, facilitating prompt issue resolution and continuous improvement.

Learn more about Zonka Feedback's integration with MS Teams. 

After successfully releasing SSO with Okta, we are excited to extend our commitment to providing secure and seamless user access management by introducing Azure integration. This update ensures that your feedback data remains confidential and accessible only to authorized personnel, enhancing overall security.

What does this mean for you? 

• Enhanced Security: Centralized authentication through Azure ensures secure access to Zonka Feedback.
• Convenient User Management: Simplify user access management with Single Sign-On integration.
• Authorized Access Only: Ensure that your feedback data is accessible only to authorized personnel, enhancing overall data confidentiality.

We are thrilled to announce that starting today, you can streamline your access and security with the integration of Okta Single Sign-On (SSO) into our platform.

What does this mean for you?

✨ Seamless Authentication: With Okta SSO, you and your team can now log in to Zonka Feedback using your Okta credentials. Say goodbye to the hassle of remembering multiple passwords.

✨ Enhanced Security: Okta is renowned for its robust security features. By integrating SSO, you can ensure that your Zonka Feedback account is protected with the highest level of authentication and access control.

✨ Centralized User Management: Administrators can easily manage user access and permissions from the Okta dashboard, ensuring that the right people have the right level of access to your feedback data.

Learn more on how to setup Okta SSO for your account here

While taking feedback on websites, in-product and in-app, it’s very crucial to show the surveys on the right pages. 

You can now add multiple target links and pages when launching web widgets like a side tab feedback button, popup surveys, slide up and bottom bar. Once you set this, the widgets will automatically launch on the targeted pages. You don't need to update the JS Code on the website. 

This gives you greater flexibility to control where your visitors and users view the survey making your surveys very relevant.