Now you can streamline your surveys with the Pre-Capture Screen, a brand-new feature designed to improve your data collection process across both online and offline platforms.

What is the Pre-Capture Screen?

The Pre-Capture Screen is a dedicated screen that appears before your survey begins, allowing you to gather key information like contact details or context-specific data, making your surveys smarter and more efficient.

Why You’ll Love It:

• Available for Web and Device Surveys: Whether your surveys are hosted online or on devices at physical locations, the Pre-Capture Screen works seamlessly across both. It provides a unified, consistent experience for respondents, whether they’re online or interacting with a kiosk.
• Gather Essential Information Before the Survey: Use this screen to capture critical details such as names, email addresses, or unique identifiers before the respondent dives into the survey. For online surveys, this improves data accuracy and reduces survey length. For offline settings like retail stores or restaurants, staff can easily pre-fill this information before handing the device to customers for their input.
• Fast and Easy Setup: Adding the Pre-Capture Screen to your survey takes just a few clicks. In the survey builder, simply choose Pre Capture Screen from “+Add Questions” in the Survey Builder and start adding questions.
• Customizable Navigation: Pre-configured buttons like "Get Started" and "Back" allow for smooth transitions, ensuring that the Pre-Capture Screen fits into your survey flow seamlessly.
• Single-Screen Layout: Multiple fields or questions added to the Pre-Capture Screen will display on a single page, making the data collection process clearer and faster for your team or customers.

Perfect for Multiple Use Cases:

• Online Surveys: Easily pre-capture critical respondent details like contact info or customer IDs to set up a smooth survey process.
• Offline Surveys: In environments like restaurants, retail stores, and kiosks, staff can quickly pre-fill information like table numbers or purchase data before passing the device to the customer, speeding up the feedback collection process.

Start Using the Pre-Capture Screen

Take advantage of this new feature to optimize your survey experience across platforms. Log into your survey builder now and enhance your feedback process with the all-new Pre-Capture Screen!

While taking feedback on websites, in-product and in-app, it’s very crucial to show the surveys on the right pages. 

You can now add multiple target links and pages when launching web widgets like a side tab feedback button, popup surveys, slide up and bottom bar. Once you set this, the widgets will automatically launch on the targeted pages. You don't need to update the JS Code on the website. 

This gives you greater flexibility to control where your visitors and users view the survey making your surveys very relevant. 

Link Surveys, QR Code Surveys and Web Embed Surveys now have a new home. You can find them in the 'Link' tab in the Survey Distribution section. While all web widgets continue to exist in the 'Web' distribution tab. 

We were made aware through customer feedback and queries, that it wasn't the easiest to find Link and Web Embed options when they were placed in the Web Widgets tab. And therefore decided to give you an easier way to find and start using Link and Embed Surveys. 

Survey Responses are one of the most viewed at Zonka Feedback, only second to Reports. And with all the growing options and information, we decided to give it a makeover. Both to make it look better and to organize the information better for easy access and viewing. 

The new Survey Response page now has two sections - on the left, you can view the Survey Response in detail along with Contact Information and CX Metrics and on the right, you can view Contact details, Channel information, Tasks, Notes, and Activities. 

The redesigned Survey Response page now is sleek, and intuitive and ensures that you're able to view all relevant information very consiely and clearly. 

Take a look and let us know your feedback. 

Until now, when viewing partial feedback in your Response Inbox, hidden variables and survey variables were not available. But now you can view hidden, survey and contact variables for Partial Responses, just as you can for completed responses. 

This means you can also filter Partial Survey Responses by any variables. 

This works with all of the methods of passing variables, including query strings, uploading CSV and sending emails or SMS or using Public APIs to send emails or SMS.

(This would be available only for Partial Responses submitted after June 30) 

We have optimized our WYSIWYG Email Survey Editor, added more customization options and improved the Email Survey Design as well. What this means — easier editing, more control and amazing-looking Email Surveys. 

What's new and improved?

• 🚀  Improved Spacing
  The line breaks and paragraph spacing has been improved, and made cleaner, leading to better readability of the email surveys and optimized line heights. 
• 💌  Better Email Client Compatability
  Email clients vary across devices and platforms, each with its unique rendering quirks. We've meticulously tested our email surveys across a wide range of email clients to consistent display and compatibility, regardless of whether your recipients are using Gmail, Outlook, Apple Mail, or other commonly used clients on both desktops and mobile.
• 🖌️ Design Updates
  You can control a lot in the design — remove the email survey border (making it look very sleek, but this is completely optional), remove headings, text, signature and the works. 

Integrating Survey Widgets into your website has become more user-friendly and visually appealing with our redesigned JS code installation page. We have incorporated a sleek new interface that simplifies the process and ensures clarity throughout.

To enhance the installation experience, we have introduced a 'Verify Installation' button. This convenient feature allows you to validate whether the code has been correctly implemented on your website or not, providing peace of mind.

Additionally, we have included helpful documentation links that serve a dual purpose. They offer step-by-step instructions for seamless installation and serve as troubleshooting resources in case any issues arise during the process.

Creating amazing surveys is essentially the very first step of feedback management, and in some senses, it's the most important one too. A well-crafted survey gets you the right data for analysis and taking business decisions. 

So we decided to make creating surveys easier and swifter for you with the revamped Survey & Experience Builder. Here, you can choose from different categories of experiences you'd like to measure and choose from all-new AI-powered Survey Templates. 

Choose from a tonne of different use cases, including Customer Feedback, In-App & In-Product, Offline, Mobile & Kiosk, Helpdesk & Agent Feedback, Website Feedback or different industries like SaaS, Healthcare, Retail & eCommerce, Hospitality & Travel, Education and Finance. 

Browse through 100+ AI-powered Survey Templates with a range of different questions to choose from. Happy Survey Building :) 

Till now you were able to trigger surveys when deal or lead was Won or Lost. But taking in a lot of customer feedback and requests, we have now introduced the ability for you to trigger surveys at any status change in deals or leads. 

Create different triggers to send SMS or Email Surveys to your customers with the Pipedrive and Zonka Feedback integration enhancements.