We’re thrilled to announce Zonka AI Feedback Intelligence — built to transform high-volume, unstructured feedback into clarity and action.

Zonka AI unifies feedback from surveys, chats, tickets, reviews, and more into real-time, actionable intelligence. Fueled by Thematic Analysis, Impact & Sentiment Scoring, and Agentic AI, it instantly enlightens CX and product teams with what’s working, what’s broken, and where to focus — across products, services, teams, and locations.

Every comment, review, or chat is decoded into themes and sub-themes that are highly actionable. Powered by NLP, ML, and Generative AI, these insights emerge automatically, adapt to your CX and VoC programs, and help you run multiple analysis projects with ease. Each verbatim is also enriched with Experience Signals like sentiment, intent, churn risk, effort score, urgency, and more — so you don’t just see what customers are saying, but also why it matters and what to do next.

It works seamlessly with Zonka Feedback’s Survey Hub — helping you close the feedback loop, manage responses in a unified inbox, track cases, and automate workflows.

From day one, Zonka AI integrates with data sources like Zonka Feedback Surveys, Intercom, Zendesk, Freshdesk, Jira, Google Reviews, G2 Reviews, App Store, and Play Store Reviews. HubSpot, Salesforce, and 10+ more sources are rolling out soon. And for those using platforms like Typeform, Qualtrics, or SurveyMonkey, Zonka AI will unify those too. For enterprise customers, we’ve already begun developing custom integrations tailored to their systems.

Early access has already started rolling out — many of you who signed up will get access in the coming days. If you haven’t yet, visit www.zonkafeedback.com Or book a demo today.

This is Feedback Intelligence at work — turning overwhelming customer feedback into precise, role-based insights that drive measurable impact.

With excitement,

Rajiv and Sonika

We’ve streamlined the left menu and reorganized settings so you can find things faster and unlock our newest capabilities. Here’s everything that changed.

🔷 Main Navigation

• Survey Hub (formerly “Home”)

  Your central Surveys Dashboard is now under Survey Hub. No change in functionality—just a clearer name.

• Intelligence Hub (NEW)

  Access AI-powered analysis across your connected data sources.

• Reputation Hub (NEW)

  Monitor and improve your online reputation across channels.

• Inbox (formerly “Response Inbox”)

  Same place for responses and conversations—shorter name, cleaner look.

📊 Data & Integrations

Bring connections and data together for analysis and reporting.

• Integrations

  View and manage all integrations across Survey Hub, Reputation Hub, and Intelligence Hub in one place.

• Data Sources (for Intelligence Hub)

  Connect and manage data sources that power Intelligence Hub analysis.

🧑‍🤝‍🧑 Entities

• Team Members (renamed from “Agents”)

  We’ve standardized terminology: Agents → Team Members, and they now live under Entities.

• Locations

  Moved from Company Settings → Company Data → Locations to Entities for quicker access and consistency.

🏢 Company Settings — Now Simplified

We’ve reorganized Company Settings into clearer sections like Account, Users, Survey Hub, Close Feedback Loop, and Developers. Everything is easier to navigate, and related options are grouped logically so you can find them faster.

🧭 “Where did it move?” (Quick Map)

• Home → Survey Hub
• Response Inbox → Inbox
• Agents → Team Members under Entities
• Locations from Company Settings → Company Data → Entities
• Devices → Offline Surveys (under Survey Hub → Offline Surveys settings)

We’re expanding our regional availability with the launch of the Australia Region for data hosting and residency.
With this addition, you can now choose to host your survey data in Australia, alongside our existing US, EU and India regions.

Key Benefits:

• Data Residency Compliance: Store data within Australia to comply with local data protection and regulatory requirements.
• Improved Performance: Faster load times and response capture for respondents in Australia and nearby regions.
• Data Sovereignty: Ensure your data remains within Australian borders.

Availability

• This update is especially beneficial for businesses operating in or serving customers in Australia, ensuring both regulatory compliance and a better user experience.
• For more information on setting up Australia hosting, please contact our support team.

We’re thrilled to announce a brand-new addition to Zonka Feedback: Online Reputation Management with Google Reviews. Now you can take complete control of your Google Business Profile reviews — all from within Zonka Feedback.

Key Features

• Seamless Google Business Profile Connection: Instantly connect your Google Business Profile and automatically sync all your customer reviews into your Zonka Feedback inbox.
• Real-Time Review Sync: Stay updated without delay — reviews are synced in real time the moment they are added.
• Review Analytics & Reports: Access in-depth analytics and detailed reports to understand review trends and performance over time.
• Sentiment Analysis: Get automated sentiment reports to quickly gauge customer feelings and spot issues before they escalate.
• Close the Feedback Loop: Reply to reviews directly from your inbox, ensuring faster responses and improved customer engagement.
• Smart Workflows: Trigger automated workflows based on review content — route negative feedback to support, celebrate positive reviews with your team, and more.
• Location-Based Insights: Compare reviews across multiple business locations and generate location-specific reports for smarter decision-making.

Who Is It For?

• Businesses with one or multiple locations that rely on Google Reviews to attract new customers.
• CX, Marketing, and Operations Teams who want to monitor, analyze, and respond to reviews effortlessly.
• Franchise and location-based businesses needing location-wise reporting and benchmarking.

Ready to elevate your online reputation?
👉 Learn More | Book a Demo

We’re expanding our regional availability with the launch of the India Region for data hosting and residency.
With this addition, you can now choose to host your survey data in India, alongside our existing US and EU regions.

Key Benefits:

• Data Residency Compliance: Store data within India to comply with local data protection and regulatory requirements.
• Improved Performance: Faster load times and response capture for respondents in India and nearby regions.
• Data Sovereignty: Ensure your data remains within Indian borders.

Availability

• This update is especially beneficial for businesses operating in or serving customers in India, ensuring both regulatory compliance and a better user experience.
• For more information on setting up India hosting, please contact our support team.

Targeting your surveys has never been easier—or more powerful! With our new Regex Targeting feature, you can precisely control where your surveys appear across your website, capturing feedback from exactly the audience you need.

You don’t need to rely solely on keywords or listing out exact URLs. Now, Regex (Regular Expressions) opens up flexible, dynamic targeting options that adapt to any URL structure. With just a few clicks, you can ensure surveys reach users in the most relevant spots, boosting engagement and insights.

What Regex Targeting brings to the table

1. Advanced Control: Use Regex to create sophisticated URL patterns that match multiple pages, directories, or even parameter-specific URLs.
2. Effortless Setup: Enter a Regex pattern once to target any part of your site—no more manual updates or tedious URL lists.
3. Enhanced Relevance: Place surveys where they matter most, increasing the likelihood of meaningful responses.

How Regex Targeting Changes the Game

• One Pattern, Multiple Pages: Target a whole section, like all product pages in a category (`/products/tech/*`) or every article under a blog series.
• Match by URL Parameters: Capture feedback for specific customer segments, like users viewing sale items or particular product lines.

Start harnessing the flexibility and precision of Regex Targeting in your Zonka Feedback account today. It’s never been this easy to connect with your audience right where they are!

Read more about Survey Targeting here. 

We are thrilled to announce the release of our completely overhauled survey builder! This is more than just a facelift; we’ve re-engineered the entire experience to make it more intuitive and user-friendly. Whether you’re a first-time user or a seasoned pro, you’ll find creating surveys smoother than ever.

What’s New?

Streamlined Design: We’ve cut the clutter to focus on what you really need. The new design is clean, simple, and efficient, making it easier for you to navigate and build surveys quickly.

Integrated Question Logic and Editing: No more jumping between screens to set up your question logic. Now, you can adjust logic and edit options right where you create your questions, saving you time and effort.

Enhanced Survey Preview: Get a real-time preview of your survey as you build it, in the channel you want to share the survey. See exactly how it will look to respondents and make adjustments on the fly to ensure everything is just right.

Intuitive User Interface: Our redesigned interface is incredibly user-friendly. With clear, straightforward controls, you can create complex surveys with ease. Whether you’re new to survey building or have been doing it for years, our new UI will make the process simpler and more enjoyable.

Why You'll Love It

Creating surveys has never been this easy. Our new survey builder is designed to help you get the most out of your surveys with minimal effort. It’s intuitive, powerful, and designed with you in mind. Try it out today and see the difference for yourself.

Try it out and tell us what you think. 

We are super excited to announce our React Native In-App SDK.

Our React Native SDK is super easy to use and works with iOS and Android apps developed using React Native for mobile and tablet alike. 

Key Highlights

• One-time installation and requires minimal development time with clear documentation.
• Create and edit surveys from within the Zonka Feedback web platform.
• Use at different trigger points such as, the click of a button or change of screen.
• Choice of creating surveys with NPS, CSAT, and CES questions and more.
• Identify users with details such as user Id, name, or email address.
• Ability to pass additional details such as device information and app-specific information to understand the context of the response.

Check out the React Native SDK here.