Seeing your Zonka Feedback Survey Respondent Behavior and Responses in Google Analytics can be extremely useful for tracking survey performance and for running marketing campaigns. You can do just that and more with the Zonka Feedback and Google Analytics integration. 

You can set up Google Analytics Tracking per survey. As the first step, start by setting up a Google Analytics account. If you already have an account, we need to find our Google Analytics Tracking ID to connect with Zonka Feedback. 

To establish the connection with Google Analytics and Zonka Feedback, do as follows: 

1. Navigate to Surveys (Manage > Surveys).
2. Choose the Survey from the Survey List which you'd like to see the Analytics.
3. Click on Build > Settings from the builder's sub-menu.
4. Settings > General Settings. 
5. Scroll to the extreme bottom to add your Google Tracking ID.
6. Save and done. 

Your feedback matters to us. You asked for it; we have done it! 

You can now white-label your SMS Surveys with your own SMS Sender ID.  🥳

You could already white-label your Zonka Feedback surveys by removing our branding, white-labelling Survey Domain, white-labelling Email Surveys and more. Now you can do it for SMS Surveys as well. 

The SMS Sender ID is the 'From' that you see when you send out SMS Surveys. 

Here are simple steps to customize your Sender's ID in your SMS Surveys:

1. Navigate to Settings from the left sidebar.
2. Select SMS Surveys > SMS Sender ID 
3. Add your Alphanumeric SMS Sender ID of maximum 11 characters. 
4. Save once done 

💡 The SMS Sender ID is supported in countries where pre-registration is not mandatory. 

Surveys can be marketing tools too. At the end of a survey, after the display of the thank you screen, you can take customers to a different webpage. This could be your website, a specific feature page, new release information, your blog, or any other. 

And now, you can redirect your customers to different pages upon survey completion, based on the kind of response they gave. 

Introducing Conditional URL Redirection. This is a powerful way to make your surveys more powerful and dynamic. 

How does Conditional URL Redirection work?

You can add logic in your survey for different questions and based on responses redirect the user to different web pages when the survey is completed.

Benefits of Conditional URL Redirection

There are plenty of benefits for setting up Conditional URL Redirection in your Zonka Feedback survey. You can leverage happy customers and redirect them to Google Reviews or other review sites. You can take customers to landing pages to show new features, blogs, and more. Convert your respondents to customers and run planned marketing campaigns with Conditional URL Redirection. 

Try it out! 

An Anonymous survey gives your respondents confidence to voice their opinions without being recognized. Yes, another good news! We are now empowering you to send Anonymous Email and SMS Surveys.

With one simple step, you can ensure that your Email Surveys and SMS Surveys are not tracked, hence ensuring complete anonymity for your survey respondents. 

Here are the steps to create an anonymous Email and SMS survey:

1. Navigate to Manage > Surveys from the left sidebar.
2. Choose the specific survey you would like to collect responses anonymously.
3. After selecting your survey, click on Distribute from the top navigation.
4. Choose Email/SMS > Respondent Tracking: Enabled from the extreme bottom of the Screen.
5. From the pop-over, turn the 'Enable Respondent tracking for Email & SMS' toggle off 
6. Click on Update once done.

💡To ensure that your surveys are completely anonymous, do not include any personal identifiable information questions in your survey like Contact Details, Name, Email Address, Mobile Number, IDs and so on. 

More Options for Web Widgets and Web Embed Surveys

Just a couple of weeks ago, we introduced a new Web Survey Distribution Panel and now we're bringing you more enhancements to it. 

Customize Appearance for Survey Popups and Web Survey Embed 

In addition to choose Targeting and Behavior of Web Survey Popups and Embed, now you can also customize its Appearance. Choose where you'd like to show or hide Welcome Screen, Logo, and Progress. Also choose if you'd like the Web Survey Popup to auto-close when submitted. 

Support for onClose, onOpen and onSubmit Methods

Want to trigger different actions or functions when survey is opened, closed or submitted? Now you can. We've added support for onClose, onOpen, and onSubmit survey methods to trigger new action or function. For instance, if you'd like to redirect the website visitor to a different page once they've submitted a survey, you can use the onSubmit function. 

💡These functions are not part of the embed code. They can be used in your website code where you install the widget. 

Survey Themes

In addition to all the Survey Templates we rolled out recently, we're now introducing Survey Themes. 

Choose from pre-built survey themes or create your own to use in all your surveys.

Thai Language Support

Talk to your audience in their language. Introducing Support for Thai language in Surveys. 

Snapshot Report Enhancement

We've enhanced the Snapshot Report to give you more information than before. Here's all that's new in the Snapshot Report: 

• View Total Responses, Survey Completion Percentage, Average Time to complete the Survey in the new Snapshot Report. 
• Improved view for your CX Metrics - Net Promoter Score, Customer Effort Score and Customer Satisfaction Scores. 
• Your latest 10 Responses. 
• Response Trends Graph to view how your surveys are performing. 
• Analysis for Distribution Channels, their corresponding responses, completion percentage, average time and CX Metrics. 

We've also released a lot of features in the new Survey Builder. Read more about it here. 

Recap: In our last Survey Builder Update in May, we introduced the Survey Editor panel. And this month, we're launching the All-New Survey builder to make your Survey building and designing experience 10x times more fun and easy. 

We've introduced a new way to manage everything in your survey builder, exposed all the options and brought them together for easy access, introduced Survey Themes to help design your surveys better and faster, and lots more. 

Check out all that's new below. 

A sleek, new Navigation Panel

Switch between Survey Editor, Survey Design & Themes, Variables, Language and Survey Settings from a sleek navigation panel on the top. 

Survey Editor 

This is the old Survey Builder, but better looking. Add, re-order, structure, and view all your survey questions under this section while previewing your Survey in the center of the screen, like always. 

Survey Design 

Pick the right colors, backgrounds, and fonts that go for your Survey with Survey Themes. Choose from preset Survey Themes or create your own. 

The Look & Feel editor section is also moved here with the themes so you can design your survey all in one place. 

Survey Logic

While you could always add Survey Logic to your Surveys at Zonka Feedback to make them more intelligent and intuitive. Now you can add, edit and view all the logics together in the Survey Logic section. 

Survey Variables

Manage and create Variables while working on your Survey. Personalize your surveys and make your reporting more advanced by passing data along with your Survey using Variables.

In Zonka Feedback Surveys, you can add 3 types of Variables and pass them in your Survey. 

• Survey Variables
  Variables related to Survey Questions. 
• Contact Variables
  Variables related to Contact Attributes like Name, Email, Phone Number, Membership ID, Gender, Department, Address or any other Contact Attributes you create. 
• Hidden Variables
  Any other hidden information that you'd like to pass in your survey without adding it as a Contact Attribute or a Survey Field. 

With the new Variables section in your Survey Builder, you can view, add, manage and copy variables — all in one place. 

Survey Settings

All of the Survey Settings are clubbed together in one place now as 'Settings.' So here's all that you can edit and set, 

• General Settings
  Edit Survey Name, Title and Description. 
  
  
• Offline Surveys
  Settings related to Offline Surveys — Survey Mode (Kiosk, Face to Face or Mobile Surveys), Survey Restart Time, Survey Timeout Time, Survey Exit options. 
  
  
• Online Surveys
  Settings related to Online Surveys — Survey Alignment, Survey Redirection URL. 
  
  
• Survey Language 
  Settings related to Survey Language — Languages in the Survey, Language Change Option (Screen or Button).

With the all-new builder, you can now do everything — create, add, customize, design, brand, integrate, and personalize your surveys — easily and more effectively 🥳

Automate adding Leads and Contacts from new Zonka Feedback Survey Responses to SendFox and put your email marketing on autopilot with the new Zonka Feedback and SendFox Integration.

SendFox Integration with Zonka Feedback

Adding Web Embed Surveys to your Web pages? Now choose if you want to display or not display the Welcome Screen on your Web Embed Surveys in your Display Options along with the layout, height and width of your Survey. 

View the Survey Completion Rate and the Average Time to complete the survey along with Customer Experience Metrics and statistics in the improved Survey Listing screen. 

The Survey Listing screen is where you can view all your surveys, the locations assigned to them, options to Distribute the Survey and Lifetime Stats. These statistics include: 

• Total Survey Responses
• Completion Rate
• Average Time
• CX Metrics - NPS, CES and CSAT 

Now get a quick overview of your survey statistics quickly and know how your surveys are doing. 💥 

Your Zonka Feedback Dashboard shows a preview of your latest (and most active) surveys. Now you can choose which surveys you'd like to view on your Dashboard by pinning them up on the Dashboard. 

View the latest statistics and quick overview including Responses, CX Metrics (NPS, CES and CSAT), Completion Time and Average Time taken for respondents to complete the survey, for the surveys you pin, right on the Dashboard.