Creating amazing surveys is one of the core focuses at Zonka Feedback. Now we've created a new (improved) experience for you to create and manage your surveys at Zonka Feedback. With the all-new Survey Builder we're making it easier to create and edit surveys for you. We're adding more intuitiveness to your survey building experience, moving options around for you to access them more easily and basically be able to create and edit surveys faster and better. 🥳

It's all work in progress and we have a lot more planned, but here's all that's shiny and new. 

A new and improved Survey Builder Design

• Survey Questions and Screens
  Ability to view and edit all survey screens and questions together in an always-visible Questions panel.
  
  View all the questions and screens you've added in your survey, including your Welcome and Thank you Screen, on the new left panel. Click on any question to view it in the Survey Preview in the centre and edit it. Also, if you've added multiple questions per screen, view the questions screen-wise.
  
  
• Edit Survey Look & Feel
  Add logo, background, font and colors to Survey Screens, Welcome Screen and Thank you screen together in the Look & Feel Editor.
  
  
• Turn Welcome Screen & Thank You Screen

  Use a simple toggle to display or not display Welcome Screen and Thank You Screen in your survey.
  
  

• Choose Icon Type for Rating Questions, CSAT Questions
  While adding Rating Questions, easily choose Icon Type, Style and Scale
  
  
• Add Bulk Choices
  Add Bulk Choices in Dropdowns, Buttons, Rating Questions, Checkboxes, Radio buttons and more!

There's more coming up

This is not all - we're brewing some more good and exciting stuff in the Survey Builder. All coming up this June! Stay tuned. 😃 

We, at Zonka Feedback, are striving to make your surveys more appealing, and for you to do that easily. 

Our Survey Builder enables you to design the survey in the way you want. Be it survey questions, rating scales, or emoticons, Zonka Feedback gives you the ability to make your survey engaging and interactive.

Now you can switch between different types of icons in CSAT and Rating Questions. — star, emoticon, heart, and circle. This feature helps you to personalize the survey experience for your customers. 

Tired of adding all your options one by one? Want to quickly add a long list of items as options in your feedback form and survey? You can now use the Add Bulk Choices option in Dropdown, Button, Radio Button, and Checkboxes fields which makes it easy to add a bunch of choices to your form, all at the same time and saves time instead of creating each choice individually.

If you need to add a large number of answer choices to a single question, you can copy and paste a list all at once instead of adding each choice one by one.

💡Just Copy & Paste with one option in each row and save time by adding your options in bulk. 

Having a great Customer Support team is one way to ensure the success of your business. And taking constant feedback from customers about the support they're receiving and how they perceive your Customer Support Team to be is very useful. 

Collecting feedback after a ticket is closed or updated helps you to measure both Customer Satisfaction as well as the performance and quality of your Customer Support. 

Knowing this, we introduced Zonka Feedback integration with Zendesk to make Customer Support more integrated with Customer Feedback. Zendesk is a very popular omnichannel Support and Helpdesk Software used by brands globally. 

With the Zendesk and Zonka Feedback integration, you can:

• Trigger surveys automatically after closing a ticket
• Add new Tickets in Zendesk based on Survey Responses
• Sync Survey Score to Zendesk Ticket

Help Scout is a cloud-based service that helps you to manage customer relationships with ease. It lets users manage several brands or products from a single account by letting them create a number of mailboxes.

Now imagine getting all your feedback in this shared inbox too and responding to all customers with embedded surveys from Help Scout. We've made it happen! Introducing Zonka Feedback's latest integration with Help Scout. 

With Help Scout and Zonka Feedback integration, you can set up filters and rules to sync new Survey Responses on Zonka Feedback to Help Scout as conversations. Conversations are automatically linked to Contacts in Help Scout (or new Contacts are created). This makes it super easy for your team to respond to new feedback and follow up with customers. 

Email remains the most popular way to attract survey respondents, and this integration allows you to embed surveys in your emails and know your customer’s NPS, CES, and CSAT scores. 

With the Zonka Feedback and Help Scout Integration, you can:

• Create a new conversation in Help Scout based on some rules
• Sync Zonka Feedback Survey response to Help Scout and attach a corresponding Tag against the Help Scout conversation
• Embed Zonka Feedback surveys in Help Scout emails

Learn how to integrate Zonka Feedback with Help Scout

Having a great Customer Support is really helpful in ensuring the success of your business. And taking constant feedback from customers about the support they're receiving and how they perceive your Customer Support Team to be is very useful. 

Taking feedback after a ticket is updated or closed helps you measure both Customer Satisfaction as well as the performance and quality of your Customer Support. 

Knowing this, we introduced Zonka Feedback's integration with Freshdesk to make Customer Support more integrated with Customer Feedback. Freshdesk is a very popular omnichannel Support and Helpdesk Software used by brands globally. 

With the Freshdesk and Zonka Feedback integration, you can: 

• Trigger Email Surveys after a Ticket is updated or solved
• Send Survey Question in every Email or Trigger sent via Freshdesk
• Create Freshdesk tickets based on Survey Responses
• Sync Survey Response Data and CX Metrics to Freshdesk

A sure-shot way to establish good customer experience is to have good customer communication. Front App makes it very easy to manage all customer communication by having a shared inbox where your team can manage all conversations, assign them to the right people and set up automated workflows. 

Now imagine getting all your feedback in this shared inbox too and responding to all customers from within Front. We've made it happen! Introducing Zonka Feedback's latest integration with Front App. 

With Front and Zonka Feedback integration, you can set up filters and rules to sync new Survey Responses on Zonka Feedback to Front as conversations. Conversations are automatically linked to Contacts in Front (or new Contacts are created). This makes it super easy for your team to respond to new feedback and follow up with customers. 

Learn how to integrate Front with Zonka Feedback

Post Purchase is the perfect time to get feedback about product, purchase process and service. This helps companies measure, understand and improve Customer Experience. 

Now you can trigger Post Purchase Email Surveys to customers automatically after they make a purchase on your Shopify store with the new Shopify and Zonka Feedback Integration. 

Shopify is one of the most popular eCommerce platforms to help businesses sell online, on Facebook and in person. 

With the Shopify and Zonka Feedback integration, you can: 

• Trigger Email Surveys after an order is placed 
• Trigger Email Surveys after an order is fulfilled
• Choose to send Email Surveys immediately or after a delay once the order is placed of fulfilled 
• Send customer information and purchase information with the Email Survey to make filtering and segmenting Feedback and Survey Responses easy 
• Measure CX Metrics like Net Promoter Score, Customer Satisfaction Score and Customer Effort Score 

Taking Customer Feedback after purchase is one the best, and most non-intrusive way to know how your customers feel and boost your sales. Now with the Zonka Feedback and Shopify integration, this is made super easy for you. 🛒

Learn how to integrate Shopify with Zonka Feedback

Now send Leads, Contacts and Survey Data from Zonka Feedback to Constant Contact automatically and put your email marketing on autopilot with the new Zonka Feedback and Constant Contact Integration. 

Constant Contact Integration with Zonka Feedback

Taking surveys from different locations? We've introduced a user-friendly External Id that can be added for any Location and then used as Variable in Survey Links to pass the Location with the Survey Responses. 

How Location External Id works?

• While adding a Location or editing any Location in Locations Module, you can add the Location External Id. 
• This Location External Id is a Parameter in Survey Variables as 'locationId' and can be used in Survey Links, QR Codes and Web Surveys to pass Location with the Survey Response without the Survey Respondent choosing it. 
• The Variable can be added in your Survey Link as https://us1.zonka.co/surveyid?locationId=externalId

Why use Location External Id?

• Location External Id is a user-friendly Id available for you to use while passing information about Location in your Survey.
• This is very helpful in multi-location surveys where you are already aware of the location of the Survey Respondent and don't require them to fill it out.
• These can be used in Survey Links, QR Codes, APIs.