Many businesses already use SMSes to communicate with their customers - marketing messages, confirmation SMSes and more. In such cases, it makes sense to use the same gateway account to send SMS Surveys to customers. 

With Zonka Feedback, you can now connect your own SMS Gateway Account and send SMS Surveys to customers through the same. You can either use an existing SMS Gateway Account or sign up for a new one, add your API credentials to Zonka Feedback and connect your account. 

Looking at trying out Zonka Feedback Surveys for Salesforce? You can now connect your Salesforce Sandbox account instead of the production account to smoothly test out the Zonka Feedback + Salesforce integration. 

The integration with the Salesforce sandbox account works exactly like the actual integration and gives you the ability to test out the mapping easily. Once you're happy with it, you can seamlessly connect to the production account. 

How to connect your Salesforce Sandbox account to Zonka Feedback?

Simply go to Zonka Feedback + Salesforce Integration page, click on 'Connect Salesforce Account' and you will see an option to either connect your Sandbox account or production account. Choose the Salesforce option and you're good to go! 

We have added support for 5 more languages which would enable you to create surveys that reach out to a more linguistically diverse audience. The 5 languages are:

• Turkish
• Cantonese
• Gaelige
• Cymraeg
• Afrikaans

Creating multilingual surveys ensures that your customers are able to give feedback in the language they speak and understand. It promotes diversity, inclusivity and leads to better response rate. What's not to love? 

Looking at sending surveys to lots of customers together? We've got you covered. 

Uploading CSV with contact data is now made upto 3x times faster and more optimized. You can upload CSV files and records for up to 100k contacts at one go. 

Happy Surveying! 

Now you can create surveys that support partial submission of responses even if the respondent does not complete the survey. 

How it works

A partial survey option is available in Settings under Build. Once enabled the very first question of the survey when answered will be recorded as a legitimate response and can be viewed in the response inbox. If the respondent answers it completely then the response will be updated with the full response. This feature is currently supported in the following distribution methods:

• Web Survey
• Email Survey with button and embedded question
• SMS Survey
• Signature Embed

You can even filter responses based on partial and complete responses across Response Inbox and Analytics. 

With the Zonka Feedback + Zendesk integration, you were able to send surveys when the ticket status is updated. And now based on customer requests and feedback, and to make this more flexible and scalable, we have added the ability to create multiple triggers based on any Zendesk ticket fields to trigger Email or SMS Surveys to your customers. 

This covers you for all events when you want to measure customer satisfaction and agent feedback 

Learn all about Surveys for Zendesk and how to trigger them here. 

With more and more features being shipped, we realized that a lot of pages that were needed for jobs-to-be-done were now 3-4 clicks away. And some things that you were likeable to set up once and then review only once a while was getting too much attention and always on your face. 

Here's everything on the new navigation 🚀

• Dashboard and Manage Surveys are merged in the all new all-in-one-dashboard
• Users have moved to Settings 
• Settings has two new sections — Company Data and Users. 
• Contact Attributes has moved to Settings > Company Data. 
• Locations and Devices has moved to Settings > Company Data. 
• “Users” section in Settings has three submenu options — All Users, Device Users and Agents. 

Ready to give this new navigation a spin? 😊 Go straight to your Zonka Feedback account.

If you have any questions, don’t hesitate to drop us a line at hello@zonkafeedback.com!

Overtime, the Survey Builder has been enhanced with lots of new tabs and options like Themes, Language, Logic, Variables and more. 

With all the new additions, now we have made a few tweaks to the builder - changed a few colors, simplified the question editing options and added preview options. While none of these affect the way you create and edit surveys, they are meant to help you do your survey creation in a faster, in a cleaner space. 

Here’s whats new -

• An all new survey preview screen
• Switch between Desktop and Mobile preview 
• Manage 'Adding Multiple questions in a screen' from a Settings Icon on the center preview screen 
• Navigate between screens from the navigation buttons on the top of the preview screen 
• A cleaner interface for editing questions 

Make your surveys free from bias and collect genuine responses with Choice Randomization. With it, you can present the choices of questions in random order every time a survey is taken.

You can use the Choice Randomization setting in every choice based question type — Button Choice, Dropdown, Radio Buttons, Checkbox, and Picture Choice question. 

Survey Question Choice Randomization can be helpful in various scenarios

• If you want to prevent order bias while respondents answer your survey. 
• If your respondents tend to collude among each other, especially in market research, quizzes.