Take audience voting using Polls — new in Zonka Feedback. 

Live Polling is a great way to engage customers, audiences and employees, gather votes, run ice breaking sessions, take decisions democratically and increase participation. 👩‍👩‍👧‍👧

Now you can create Quick Polls with Zonka Feedback. Use various questions to create your polls, including buttons (single and multiple choices), image choice questions, drop downs and more. With polls, you can view live results as well as show live voting to your audiences as well.

Gather opinions, break the ice, get votes with live results and lots more with Polls.

We're happy to introduce Zonka for Webex — our new Webex Edition where Zonka is available as a part of Webex’s Embedded Apps. 

With Zonka for Webex, you can make your Webex meetings more effective and utilitarian by real-time surveys, live polls, and quizzes with Zonka Feedback right within Webex Meetings.

How does Zonka for Webex work?

With Zonka for Webex, you can create surveys, share them with your team, run polls and live quizzes right within the Webex App, without having to leave it at all. Additionally, also see live responses, results and reports within Webex. 

What Zonka brings to your Webex Meetings?

Zonka for Webex has a lot of powerful features. These include:

• Live Survey, Polls and Quiz Builder
  You can create your surveys, polls and quizzes within Webex itself — before or while in your meeting.
  
  
• Live Polls
  Want to run polls or get votes from your meeting attendees? Create quick polls with custom questions and collect votes from your attendees in real-time. Participants can share their votes within the Webex app and also view live poll results!
  
  
• Quizzes
  Quizzes are fun ways to engage meeting attendees and test their knowledge. Create fun quizzes for your audiences with scores or right answers displayed at the end of the quiz. Makes your meetings very interactive making knowledge-sharing a lot of fun.
  
  
• Live Q&As
  Want to let audiences share questions with you? Create a simple text survey and let audiences share their questions with you during a meeting or Webinar.
  
  
• In-Meeting Satisfaction
  Run satisfaction surveys to gauge how well the meeting is going by sharing feedback forms with your meeting attendees.
  
  
• Check ins and Stand Ups
  Have daily check ins and stand ups conducted on Webex? Use quick Zonka surveys to let all participants share their status during the meeting.

The possibilities are endless. You can use Zonka for Webex in your next Webex Meetings to: 

• Break the ice 
• Increase engagement
• Collect Ideas
• Interact with all participants 
• Make decisions based on votes

All this — without leaving your Webex meetings! 

Learn how to get started with Zonka for Webex. For questions and feedback, reach out to us at hello@zonkafeedback.com. 

Managing your Surveys better is crucial and always something we want to continue getting better at.

Keeping that in mind, we're super ecstatic to introduce Zonka Feedback Workspaces. 🎉 

Workspaces are custom folders to categorize and organize your surveys. Group the surveys based on the category, theme, team, department, or even team member. 

You can create as many Workspaces as you like, and they'd be available for all your team members — to make collaboration easy and effective! 

Where are all your surveys now?

With the release of Workspaces, we have moved all your Surveys to the Default Workspace. You can create more Workspaces and move them around, as you like. 

Learn all about Workspaces and how to create, rename, manage and remove Workspaces.

Happy organization! 📁 🥳 

One of the crucial features of the Intercom is the personalization of communication. And now, you can make surveys an integral part of your communication.

With Zonka Feedback and Intercom integration, Send out NPS, CES, CSAT, or any other surveys to your customers within the Intercom Messenger.

Get to know how integrating Intercom with Zonka Feedback can benefit you,

• Improve your customer satisfaction score with Instant feedback from your customers.
• Increase survey response rate.
• Close the feedback loop directly in Intercom.

Not just surveys, with the Intercom and Zonka Feedback integration, you can also:

• Create and update contacts in Intercom
• Sync Survey Responses in Intercom 
• Create a new Intercom conversation when Survey Responses are received 
• Automatically send Zonka Feedback email surveys based on activity in the Intercom

💡 The Zonka Feedback and Intercom integration is available for Inbox and will soon be available for Outbound and Operator too.

You can already add all your business locations and outlets in Zonka Feedback while collecting feedback. But did you know you could also group these locations using tags called Location Labels? These help you better organize your locations.

Now you can also filter your responses and reports using Location Labels.

For instance, say you've added all country-wide locations to Zonka Feedback. Now you may want to group them based on area or region. You may also want to group them based on the type of business location. With Location Label filters, you can generate region-centric reports for your business heads and also compare feedback across various locations. 

You know that Zonka Feedback's Snapshot report gives you a summarized visual of all your survey data —  a total number of responses, completion rate, average time, over CX metrics, Response Trends, and Response segmentation by distribution channel. 

Now you can also view Overall Location and Over Team performance trends in your Snapshot report. 

Now you can also sort your responses, NPS, CES, and CSAT score in highest and lowest order as well. 

💡Use Advanced Filters to get your personalized Overview Snapshot Report. 

Each email is an opportunity to know your customers, How many emails do you send each day? Ten? Twenty? Hundreds? 

Use your emails as a chance to gain a higher response rate by adding a survey to your email signature with hardly any additional effort. All you have to do is reply to the emails that are coming into your inbox.

We support ActiveCampaign, Front, Gmail, Helpscout, Hubspot, Kustomer, Liveagent, Outlook, Zendesk, and all other Email Applications. 

While Building questions, Updating appearances, and Adding advanced features, have you always wondered, Are we there yet? 

As you build, the survey builder always shows a quick look, but you can get a better view with the Preview option. You can now experience the exact Look and Feel of your Survey before distribution and make the necessary changes. 

In addition, To make your distribution process 3x times quicker, We've added a new 'Share' button in the top panel of the Survey Builder, with all the distribution channels (Web, QR Codes, Email, SMS) in the form of shortcuts.

Seeing your Zonka Feedback Survey Respondent Behavior and Responses in Google Analytics can be extremely useful for tracking survey performance and for running marketing campaigns. You can do just that and more with the Zonka Feedback and Google Analytics integration. 

You can set up Google Analytics Tracking per survey. As the first step, start by setting up a Google Analytics account. If you already have an account, we need to find our Google Analytics Tracking ID to connect with Zonka Feedback. 

To establish the connection with Google Analytics and Zonka Feedback, do as follows: 

1. Navigate to Surveys (Manage > Surveys).
2. Choose the Survey from the Survey List which you'd like to see the Analytics.
3. Click on Build > Settings from the builder's sub-menu.
4. Settings > General Settings. 
5. Scroll to the extreme bottom to add your Google Tracking ID.
6. Save and done. 

Your feedback matters to us. You asked for it; we have done it! 

You can now white-label your SMS Surveys with your own SMS Sender ID.  🥳

You could already white-label your Zonka Feedback surveys by removing our branding, white-labelling Survey Domain, white-labelling Email Surveys and more. Now you can do it for SMS Surveys as well. 

The SMS Sender ID is the 'From' that you see when you send out SMS Surveys. 

Here are simple steps to customize your Sender's ID in your SMS Surveys:

1. Navigate to Settings from the left sidebar.
2. Select SMS Surveys > SMS Sender ID 
3. Add your Alphanumeric SMS Sender ID of maximum 11 characters. 
4. Save once done 

💡 The SMS Sender ID is supported in countries where pre-registration is not mandatory.