We have added support for 5 more languages which would enable you to create surveys that reach out to a more linguistically diverse audience. The 5 languages are:
Creating multilingual surveys ensures that your customers are able to give feedback in the language they speak and understand. It promotes diversity, inclusivity and leads to better response rate. What's not to love?
Looking at sending surveys to lots of customers together? We've got you covered.
Uploading CSV with contact data is now made upto 3x times faster and more optimized. You can upload CSV files and records for up to 100k contacts at one go.
Happy Surveying!
Now you can create surveys that support partial submission of responses even if the respondent does not complete the survey.
How it works
A partial survey option is available in Settings under Build. Once enabled the very first question of the survey when answered will be recorded as a legitimate response and can be viewed in the response inbox. If the respondent answers it completely then the response will be updated with the full response. This feature is currently supported in the following distribution methods:
You can even filter responses based on partial and complete responses across Response Inbox and Analytics.
With the Zonka Feedback + Zendesk integration, you were able to send surveys when the ticket status is updated. And now based on customer requests and feedback, and to make this more flexible and scalable, we have added the ability to create multiple triggers based on any Zendesk ticket fields to trigger Email or SMS Surveys to your customers.
This covers you for all events when you want to measure customer satisfaction and agent feedback
Learn all about Surveys for Zendesk and how to trigger them here.
With more and more features being shipped, we realized that a lot of pages that were needed for jobs-to-be-done were now 3-4 clicks away. And some things that you were likeable to set up once and then review only once a while was getting too much attention and always on your face.
Here's everything on the new navigation 🚀
Ready to give this new navigation a spin? 😊 Go straight to your Zonka Feedback account.
If you have any questions, don’t hesitate to drop us a line at hello@zonkafeedback.com!
Overtime, the Survey Builder has been enhanced with lots of new tabs and options like Themes, Language, Logic, Variables and more.
With all the new additions, now we have made a few tweaks to the builder - changed a few colors, simplified the question editing options and added preview options. While none of these affect the way you create and edit surveys, they are meant to help you do your survey creation in a faster, in a cleaner space.
Here’s whats new -
With the all new Tag Manager, you can now control all the Response Tags in your account — and use them for categorizing your feedback responses better.
(With Auto Tagging, you can effectively use Tags to automatically get assigned to new, incoming responses).
Make your surveys free from bias and collect genuine responses with Choice Randomization. With it, you can present the choices of questions in random order every time a survey is taken.
You can use the Choice Randomization setting in every choice based question type — Button Choice, Dropdown, Radio Buttons, Checkbox, and Picture Choice question.
Survey Question Choice Randomization can be helpful in various scenarios
Introducing Auto Tagging to manage and categorize your Responses in Zonka Feedback.
Based on comments in open-ended questions, set auto tag rules for keywords and phrases to auto-tag your responses and manage them like never before.
Besides categorizing your responses better, Auto Tagging helps your team to filter responses based on tags and look at in-depth Tag based reports.
Creating an Auto Tag Rule is simple. Here's how:
Let your responses come in and let Zonka Feedback manage tags for you.
Send automated emails to customers and respondents — in a new, better and simplief way.
With Zonka Feedback, you could set up automated emails to your respondents when a new feedback was received. Now we have updated the module with design + functional improvements to simplify the process for you.
Auto Email Responders are very handy to
With the new Auto Responder Module, you can get —
