Until now Zonka Feedback + Freshdesk integration allowed creating of tickets with survey responses that had the email address mandatory. Now we have made it non-mandatory so tickets can be automatically created in Freshdesk when a new response is received with either the email address or mobile number.
We are delighted and super excited to announce that our Salesforce Managed Package App is listed on the Salesforce AppExchange.
Visit and read more about it here.
Based on customer feedback and requests, we have removed the restriction of adding only one image capture question in your survey. Now you can add multiple image-capture questions in a single survey to allow your respondents to upload or capture multiple images while filling out the same form.
When you tried to manually update the Country, Time Zone or Location for a Contact, at times the values were not saved. This has been fixed.
Many businesses already use SMSes to communicate with their customers - marketing messages, confirmation SMSes and more. In such cases, it makes sense to use the same gateway account to send SMS Surveys to customers.
With Zonka Feedback, you can now connect your own SMS Gateway Account and send SMS Surveys to customers through the same. You can either use an existing SMS Gateway Account or sign up for a new one, add your API credentials to Zonka Feedback and connect your account.
When you connect your own SMS Gateway Account, the surveys are composed and set in Zonka Feedback and are sent from your SMS Gateway Account.
When to use this?
You can use this option in multiple scenarios.
Which SMS Gateways are supported?
We currently support Twilio and SMS Gupshup SMS Gateways. Other SMS Gateways can also be connected in the Enterprise Plan, at an additional cost.
Which plans support connecting your SMS Gateway?
You can connect your own SMS Gateway account in any plan.
Read all about SMS Surveys here.
Looking at trying out Zonka Feedback Surveys for Salesforce? You can now connect your Salesforce Sandbox account instead of the production account to smoothly test out the Zonka Feedback + Salesforce integration.
The integration with the Salesforce sandbox account works exactly like the actual integration and gives you the ability to test out the mapping easily. Once you're happy with it, you can seamlessly connect to the production account.
How to connect your Salesforce Sandbox account to Zonka Feedback?
Simply go to Zonka Feedback + Salesforce Integration page, click on 'Connect Salesforce Account' and you will see an option to either connect your Sandbox account or production account. Choose the Salesforce option and you're good to go!
We have added support for 5 more languages which would enable you to create surveys that reach out to a more linguistically diverse audience. The 5 languages are:
Creating multilingual surveys ensures that your customers are able to give feedback in the language they speak and understand. It promotes diversity, inclusivity and leads to better response rate. What's not to love?
Looking at sending surveys to lots of customers together? We've got you covered.
Uploading CSV with contact data is now made upto 3x times faster and more optimized. You can upload CSV files and records for up to 100k contacts at one go.
Happy Surveying!
Now you can create surveys that support partial submission of responses even if the respondent does not complete the survey.
How it works
A partial survey option is available in Settings under Build. Once enabled the very first question of the survey when answered will be recorded as a legitimate response and can be viewed in the response inbox. If the respondent answers it completely then the response will be updated with the full response. This feature is currently supported in the following distribution methods:
You can even filter responses based on partial and complete responses across Response Inbox and Analytics.
With the Zonka Feedback + Zendesk integration, you were able to send surveys when the ticket status is updated. And now based on customer requests and feedback, and to make this more flexible and scalable, we have added the ability to create multiple triggers based on any Zendesk ticket fields to trigger Email or SMS Surveys to your customers.
This covers you for all events when you want to measure customer satisfaction and agent feedback
Learn all about Surveys for Zendesk and how to trigger them here.
