Each email is an opportunity to know your customers, How many emails do you send each day? Ten? Twenty? Hundreds?
Use your emails as a chance to gain a higher response rate by adding a survey to your email signature with hardly any additional effort. All you have to do is reply to the emails that are coming into your inbox.
We support ActiveCampaign, Front, Gmail, Helpscout, Hubspot, Kustomer, Liveagent, Outlook, Zendesk, and all other Email Applications.
While Building questions, Updating appearances, and Adding advanced features, have you always wondered, Are we there yet?
As you build, the survey builder always shows a quick look, but you can get a better view with the Preview option. You can now experience the exact Look and Feel of your Survey before distribution and make the necessary changes.
In addition, To make your distribution process 3x times quicker, We've added a new 'Share' button in the top panel of the Survey Builder, with all the distribution channels (Web, QR Codes, Email, SMS) in the form of shortcuts.
Seeing your Zonka Feedback Survey Respondent Behavior and Responses in Google Analytics can be extremely useful for tracking survey performance and for running marketing campaigns. You can do just that and more with the Zonka Feedback and Google Analytics integration.
You can set up Google Analytics Tracking per survey. As the first step, start by setting up a Google Analytics account. If you already have an account, we need to find our Google Analytics Tracking ID to connect with Zonka Feedback.
To establish the connection with Google Analytics and Zonka Feedback, do as follows:
Your feedback matters to us. You asked for it; we have done it!
You can now white-label your SMS Surveys with your own SMS Sender ID. 🥳
You could already white-label your Zonka Feedback surveys by removing our branding, white-labelling Survey Domain, white-labelling Email Surveys and more. Now you can do it for SMS Surveys as well.
The SMS Sender ID is the 'From' that you see when you send out SMS Surveys.
Here are simple steps to customize your Sender's ID in your SMS Surveys:
💡 The SMS Sender ID is supported in countries where pre-registration is not mandatory.
Surveys can be marketing tools too. At the end of a survey, after the display of the thank you screen, you can take customers to a different webpage. This could be your website, a specific feature page, new release information, your blog, or any other.
And now, you can redirect your customers to different pages upon survey completion, based on the kind of response they gave.
Introducing Conditional URL Redirection. This is a powerful way to make your surveys more powerful and dynamic.
You can add logic in your survey for different questions and based on responses redirect the user to different web pages when the survey is completed.
There are plenty of benefits for setting up Conditional URL Redirection in your Zonka Feedback survey. You can leverage happy customers and redirect them to Google Reviews or other review sites. You can take customers to landing pages to show new features, blogs, and more. Convert your respondents to customers and run planned marketing campaigns with Conditional URL Redirection.
Try it out!
An Anonymous survey gives your respondents confidence to voice their opinions without being recognized. Yes, another good news! We are now empowering you to send Anonymous Email and SMS Surveys.
With one simple step, you can ensure that your Email Surveys and SMS Surveys are not tracked, hence ensuring complete anonymity for your survey respondents.
Here are the steps to create an anonymous Email and SMS survey:
💡To ensure that your surveys are completely anonymous, do not include any personal identifiable information questions in your survey like Contact Details, Name, Email Address, Mobile Number, IDs and so on.
Just a couple of weeks ago, we introduced a new Web Survey Distribution Panel and now we're bringing you more enhancements to it.
In addition to choose Targeting and Behavior of Web Survey Popups and Embed, now you can also customize its Appearance. Choose where you'd like to show or hide Welcome Screen, Logo, and Progress. Also choose if you'd like the Web Survey Popup to auto-close when submitted.
Want to trigger different actions or functions when survey is opened, closed or submitted? Now you can. We've added support for onClose, onOpen, and onSubmit survey methods to trigger new action or function. For instance, if you'd like to redirect the website visitor to a different page once they've submitted a survey, you can use the onSubmit function.
💡These functions are not part of the embed code. They can be used in your website code where you install the widget.
In addition to all the Survey Templates we rolled out recently, we're now introducing Survey Themes.
Choose from pre-built survey themes or create your own to use in all your surveys.
Talk to your audience in their language. Introducing Support for Thai language in Surveys.
We've enhanced the Snapshot Report to give you more information than before. Here's all that's new in the Snapshot Report:
We've also released a lot of features in the new Survey Builder. Read more about it here.
Recap: In our last Survey Builder Update in May, we introduced the Survey Editor panel. And this month, we're launching the All-New Survey builder to make your Survey building and designing experience 10x times more fun and easy.
We've introduced a new way to manage everything in your survey builder, exposed all the options and brought them together for easy access, introduced Survey Themes to help design your surveys better and faster, and lots more.
Check out all that's new below.
Switch between Survey Editor, Survey Design & Themes, Variables, Language and Survey Settings from a sleek navigation panel on the top.
This is the old Survey Builder, but better looking. Add, re-order, structure, and view all your survey questions under this section while previewing your Survey in the center of the screen, like always.
Pick the right colors, backgrounds, and fonts that go for your Survey with Survey Themes. Choose from preset Survey Themes or create your own.
The Look & Feel editor section is also moved here with the themes so you can design your survey all in one place.
While you could always add Survey Logic to your Surveys at Zonka Feedback to make them more intelligent and intuitive. Now you can add, edit and view all the logics together in the Survey Logic section.
Manage and create Variables while working on your Survey. Personalize your surveys and make your reporting more advanced by passing data along with your Survey using Variables.
In Zonka Feedback Surveys, you can add 3 types of Variables and pass them in your Survey.
With the new Variables section in your Survey Builder, you can view, add, manage and copy variables — all in one place.
All of the Survey Settings are clubbed together in one place now as 'Settings.' So here's all that you can edit and set,
With the all-new builder, you can now do everything — create, add, customize, design, brand, integrate, and personalize your surveys — easily and more effectively 🥳
Automate adding Leads and Contacts from new Zonka Feedback Survey Responses to SendFox and put your email marketing on autopilot with the new Zonka Feedback and SendFox Integration.
SendFox is a great marketing tool built especially for Content Creators to do effective Email Marketing by creating and customizing Emails and sending to subscribers, followers, and fans.
With the Zonka Feedback and SendFox integration, you can add leads, contacts and survey data to SendFox Contacts and Lists, based on any conditions and filters you set.
Your Zonka Feedback Dashboard shows a preview of your latest (and most active) surveys. Now you can choose which surveys you'd like to view on your Dashboard by pinning them up on the Dashboard.
View the latest statistics and quick overview including Responses, CX Metrics (NPS, CES and CSAT), Completion Time and Average Time taken for respondents to complete the survey, for the surveys you pin, right on the Dashboard.
