We are super excited to announce our React Native In-App SDK.

Our React Native SDK is super easy to use and works with iOS and Android apps developed using React Native for mobile and tablet alike. 

Key Highlights

• One-time installation and requires minimal development time with clear documentation.
• Create and edit surveys from within the Zonka Feedback web platform.
• Use at different trigger points such as, the click of a button or change of screen.
• Choice of creating surveys with NPS, CSAT, and CES questions and more.
• Identify users with details such as user Id, name, or email address.
• Ability to pass additional details such as device information and app-specific information to understand the context of the response.

Check out the React Native SDK here.

Fixed an issue with Google Sheet Integration which resulted in syncing and adding duplicate records in connected Google Sheet.

If you're a product manager and use Jira to manage your projects, you'd love this one.

We excited to announce our latest integration with Jira that allows you to translate customer issues, bugs and requests into actionable product updates and improvements. 

What you can do with the Zonka Feedback and Jira integration: 

• Automated Issue Creation: Eliminate manual data entry. Zonka Feedback automatically transforms survey responses into Jira issues, ensuring seamless feedback capture and organization.
• Real-time Visibility of Issue Status and Resolution: CX Teams can view the status of the Jira issue directly within Zonka Feedback along with direct link to the ticket. 
• Enhanced Workflows, Optimized Communication: Leverage Zonka Feedback's robust functionalities to create custom workflows for feedback handling and streamline team communication. Ensure every issue receives the appropriate attention and timely resolution and is communicated to the customer as well. 
• Deeper Insights, Data-Driven Decisions: Gain valuable insights through detailed reports and resolution progress updates within Zonka Feedback. Analyze customer sentiment, measure the impact of your actions, and continuously improve your product based on real-time feedback.

Imagine this:

• A bug reported in your product using the Zonka Feedback form instantaneously becomes a tracked issue in Jira, automatically assigned and visible to your entire team. Faster resolutions, happier customers, and a stronger product.
• A surge of positive feedback for a new feature idea triggers immediate attention within Jira, enabling your product team to prioritize development and deliver what customers want, keeping you ahead of the competition.

Ready to revolutionize your feedback process and empower data-driven product decisions? Visit our help docs for Zonka Feedback + Jira integration to learn more and experience the future of efficient, customer-centric product development.

We are excited to announce a much-awaited update for Zonka Feedback users – Integration with Microsoft Teams! Now, you can effortlessly manage employee and customer feedback directly within your Teams environment. This feature brings a host of capabilities, including sending surveys, answering them in Teams, setting up automated alerts, and configuring workflows for a more streamlined feedback process.

Here's everything you can do with MS Teams and Zonka Feedback together: 

• Send Surveys in Microsoft Teams: Distribute Zonka surveys to teams, channels, or individuals within Microsoft Teams. Measure employee pulse, daily check-ins, employee satisfaction and more. Run quizzes, and polls and seek feedback right within MS Teams. 
• Answer Surveys within Teams: Team members can conveniently take surveys right within the Teams platform.
• Automated Alerts and Workflows: Set up notifications for new or low survey responses, and configure condition-based workflows for timely actions.
• Close the Feedback Loop: Ensure real-time alerts reach the right stakeholders, facilitating prompt issue resolution and continuous improvement.

Learn more about Zonka Feedback's integration with MS Teams. 

After successfully releasing SSO with Okta, we are excited to extend our commitment to providing secure and seamless user access management by introducing Azure integration. This update ensures that your feedback data remains confidential and accessible only to authorized personnel, enhancing overall security.

What does this mean for you? 

• Enhanced Security: Centralized authentication through Azure ensures secure access to Zonka Feedback.
• Convenient User Management: Simplify user access management with Single Sign-On integration.
• Authorized Access Only: Ensure that your feedback data is accessible only to authorized personnel, enhancing overall data confidentiality.

We are thrilled to announce that starting today, you can streamline your access and security with the integration of Okta Single Sign-On (SSO) into our platform.

What does this mean for you?

✨ Seamless Authentication: With Okta SSO, you and your team can now log in to Zonka Feedback using your Okta credentials. Say goodbye to the hassle of remembering multiple passwords.

✨ Enhanced Security: Okta is renowned for its robust security features. By integrating SSO, you can ensure that your Zonka Feedback account is protected with the highest level of authentication and access control.

✨ Centralized User Management: Administrators can easily manage user access and permissions from the Okta dashboard, ensuring that the right people have the right level of access to your feedback data.

Learn more on how to setup Okta SSO for your account here

While taking feedback on websites, in-product and in-app, it’s very crucial to show the surveys on the right pages. 

You can now add multiple target links and pages when launching web widgets like a side tab feedback button, popup surveys, slide up and bottom bar. Once you set this, the widgets will automatically launch on the targeted pages. You don't need to update the JS Code on the website. 

This gives you greater flexibility to control where your visitors and users view the survey making your surveys very relevant.