When you're taking Website and In-App feedback, knowing the context of feedback like which page the feedback was given on, the page title, and the domain becomes very useful and in a lot of cases, is very crucial. 

So, we have done a significant enhancement to our widget and in-app SDK where you can gain deeper insights into user interactions through the inclusion of context information. This context includes valuable details such as URL, Path and Domain. With this new feature, you'll have a comprehensive understanding of user behavior and engagement.

🔍 Context Information for Widgets: To provide you with richer insights, we have expanded the data captured by our widgets. The following context information is now available:

1. URL: Know the exact web address where the widget was displayed, allowing you to understand user behavior within different web pages or sections of your website.
2. Path: Dive deeper into user journeys by examining the specific page or route within the URL where the widget was encountered. Gain insights into how users navigate your website and where they interact with your widgets the most.
3. Domain: Understand the originating domain where the widget was loaded. This information is particularly valuable if you have multiple domains or subdomains and want to analyze widget performance across different web properties.

📊  Context Information for In-App SDK: The following context information is now available:

1. Screen Name: For our In-App SDK users, we've introduced the Screen Name parameter, which captures the specific screen or view where the responder has given the response.

Survey Responses are one of the most viewed at Zonka Feedback, only second to Reports. And with all the growing options and information, we decided to give it a makeover. Both to make it look better and to organize the information better for easy access and viewing. 

The new Survey Response page now has two sections - on the left, you can view the Survey Response in detail along with Contact Information and CX Metrics and on the right, you can view Contact details, Channel information, Tasks, Notes, and Activities. 

The redesigned Survey Response page now is sleek, and intuitive and ensures that you're able to view all relevant information very consiely and clearly. 

Take a look and let us know your feedback. 

Until now, when viewing partial feedback in your Response Inbox, hidden variables and survey variables were not available. But now you can view hidden, survey and contact variables for Partial Responses, just as you can for completed responses. 

This means you can also filter Partial Survey Responses by any variables. 

This works with all of the methods of passing variables, including query strings, uploading CSV and sending emails or SMS or using Public APIs to send emails or SMS.

(This would be available only for Partial Responses submitted after June 30) 

We have optimized our WYSIWYG Email Survey Editor, added more customization options and improved the Email Survey Design as well. What this means — easier editing, more control and amazing-looking Email Surveys. 

What's new and improved?

• 🚀  Improved Spacing
  The line breaks and paragraph spacing has been improved, and made cleaner, leading to better readability of the email surveys and optimized line heights. 
• 💌  Better Email Client Compatability
  Email clients vary across devices and platforms, each with its unique rendering quirks. We've meticulously tested our email surveys across a wide range of email clients to consistent display and compatibility, regardless of whether your recipients are using Gmail, Outlook, Apple Mail, or other commonly used clients on both desktops and mobile.
• 🖌️ Design Updates
  You can control a lot in the design — remove the email survey border (making it look very sleek, but this is completely optional), remove headings, text, signature and the works. 

Integrating Survey Widgets into your website has become more user-friendly and visually appealing with our redesigned JS code installation page. We have incorporated a sleek new interface that simplifies the process and ensures clarity throughout.

To enhance the installation experience, we have introduced a 'Verify Installation' button. This convenient feature allows you to validate whether the code has been correctly implemented on your website or not, providing peace of mind.

Additionally, we have included helpful documentation links that serve a dual purpose. They offer step-by-step instructions for seamless installation and serve as troubleshooting resources in case any issues arise during the process.

Are you a location-based or franchise-based business with a geographically dispersed customer base? Do you want to direct your customers to location-specific web pages or review pages after they complete a satisfaction survey? We have great news for you! We are thrilled to introduce our new feature: Location-Based Redirection Logic.

With Location-Based Redirections, you now can set up redirect links based on the location respondents choose when starting the survey or the location you've passed with the survey. This powerful tool allows you to guide your customers to location-specific links, such as Google review pages, that are relevant to their chosen location. The benefits for location-based or franchise businesses are immense!

Creating amazing surveys is essentially the very first step of feedback management, and in some senses, it's the most important one too. A well-crafted survey gets you the right data for analysis and taking business decisions. 

So we decided to make creating surveys easier and swifter for you with the revamped Survey & Experience Builder. Here, you can choose from different categories of experiences you'd like to measure and choose from all-new AI-powered Survey Templates. 

Choose from a tonne of different use cases, including Customer Feedback, In-App & In-Product, Offline, Mobile & Kiosk, Helpdesk & Agent Feedback, Website Feedback or different industries like SaaS, Healthcare, Retail & eCommerce, Hospitality & Travel, Education and Finance. 

Browse through 100+ AI-powered Survey Templates with a range of different questions to choose from. Happy Survey Building :) 

To reach the right audiences, at Zonka Feedback you could already create dynamic lists using contact attributes, but so often it is necessary to slice and dice your audiences based on their source of visit, their interaction with previous surveys, their customer experience metrics and scores, how many times they visited a page, how many pages they visited, and so on. And now you can do that with Zonka Feedback.  

With Advanced User Segmentation create dynamic segments and groups using powerful filters, deliver the right surveys at the right time to the right audiences and get analytics that matter.

User Segmentation offers a deep level of granularity that was not possible earlier. You can create Static Segments that essentially work as static lists. But what we are bringing to the table is Dynamic Segments - a way for you to pick filters and conditions and create dynamic lists for focused targeting.

• Contact Attributes: Standard and Custom Attributes like Name, Email, Language, Time Zone, Gender, Plan and so on.
• Visit Analytics: First Seen Date, Last Seen Date, Pages Visited, Number of Pages Visited, Number of Sessions, First Source Visited
• Scores: Average NPS, CES and CSAT or the latest NPS, CES and CSAT
• Survey Interactions: Survey was partially answered, answered, not answered, viewed or not viewed and by different channels

Segments can be added to Web Widgets in Feedback Buttons, Popups and Popovers. Beyond in-product, website and in-app feedback, segments can also be used as lists for Email Surveys as well as SMS Surveys. 

Segmentation also offers an opportunity for businesses to improve customer satisfaction and loyalty. By targeting surveys to specific audiences, businesses can address the specific needs and pain points of their customers. This personalized approach can help build a stronger relationship with customers and increase customer loyalty.

Furthermore, by targeting the right audience with surveys, businesses can gather more meaningful data and insights. This can lead to more effective decision-making and ultimately improve the overall customer experience.

Note: Data for Survey Interactions and Contact Activity is available from April 7, 12 AM GMT.

Till now you were able to trigger surveys when deal or lead was Won or Lost. But taking in a lot of customer feedback and requests, we have now introduced the ability for you to trigger surveys at any status change in deals or leads. 

Create different triggers to send SMS or Email Surveys to your customers with the Pipedrive and Zonka Feedback integration enhancements. 

We have removed the restriction to have a mandatory email address field in your survey for a new contacts to be added in Mailchimp. Now instead of having a mandatory email address field, you can simply pass the email address as a variable in your survey itself and new contacts would be created in Mailchimp when a new response is received.