Until now Zonka Feedback + Freshdesk integration allowed creating of tickets with survey responses that had the email address mandatory. Now we have made it non-mandatory so tickets can be automatically created in Freshdesk when a new response is received with either the email address or mobile number. 

Based on customer feedback and requests, we have removed the restriction of adding only one image capture question in your survey. Now you can add multiple image-capture questions in a single survey to allow your respondents to upload or capture multiple images while filling out the same form. 

Looking at trying out Zonka Feedback Surveys for Salesforce? You can now connect your Salesforce Sandbox account instead of the production account to smoothly test out the Zonka Feedback + Salesforce integration. 

The integration with the Salesforce sandbox account works exactly like the actual integration and gives you the ability to test out the mapping easily. Once you're happy with it, you can seamlessly connect to the production account. 

How to connect your Salesforce Sandbox account to Zonka Feedback?

Simply go to Zonka Feedback + Salesforce Integration page, click on 'Connect Salesforce Account' and you will see an option to either connect your Sandbox account or production account. Choose the Salesforce option and you're good to go! 

We have added support for 5 more languages which would enable you to create surveys that reach out to a more linguistically diverse audience. The 5 languages are:

• Turkish
• Cantonese
• Gaelige
• Cymraeg
• Afrikaans

Creating multilingual surveys ensures that your customers are able to give feedback in the language they speak and understand. It promotes diversity, inclusivity and leads to better response rate. What's not to love? 

Looking at sending surveys to lots of customers together? We've got you covered. 

Uploading CSV with contact data is now made upto 3x times faster and more optimized. You can upload CSV files and records for up to 100k contacts at one go. 

Happy Surveying! 

With the Zonka Feedback + Zendesk integration, you were able to send surveys when the ticket status is updated. And now based on customer requests and feedback, and to make this more flexible and scalable, we have added the ability to create multiple triggers based on any Zendesk ticket fields to trigger Email or SMS Surveys to your customers. 

This covers you for all events when you want to measure customer satisfaction and agent feedback 

Learn all about Surveys for Zendesk and how to trigger them here. 

With more and more features being shipped, we realized that a lot of pages that were needed for jobs-to-be-done were now 3-4 clicks away. And some things that you were likeable to set up once and then review only once a while was getting too much attention and always on your face. 

Here's everything on the new navigation 🚀

• Dashboard and Manage Surveys are merged in the all new all-in-one-dashboard
• Users have moved to Settings 
• Settings has two new sections — Company Data and Users. 
• Contact Attributes has moved to Settings > Company Data. 
• Locations and Devices has moved to Settings > Company Data. 
• “Users” section in Settings has three submenu options — All Users, Device Users and Agents. 

Ready to give this new navigation a spin? 😊 Go straight to your Zonka Feedback account.

If you have any questions, don’t hesitate to drop us a line at hello@zonkafeedback.com!

Overtime, the Survey Builder has been enhanced with lots of new tabs and options like Themes, Language, Logic, Variables and more. 

With all the new additions, now we have made a few tweaks to the builder - changed a few colors, simplified the question editing options and added preview options. While none of these affect the way you create and edit surveys, they are meant to help you do your survey creation in a faster, in a cleaner space. 

Here’s whats new -

• An all new survey preview screen
• Switch between Desktop and Mobile preview 
• Manage 'Adding Multiple questions in a screen' from a Settings Icon on the center preview screen 
• Navigate between screens from the navigation buttons on the top of the preview screen 
• A cleaner interface for editing questions 

Send automated emails to customers and respondents — in a new, better and simplief way.  

With Zonka Feedback, you could set up automated emails to your respondents when a new feedback was received. Now we have updated the module with design + functional improvements to simplify the process for you. 

Auto Email Responders are very handy to 

• Send an acknowledgement to all respondents 
• Reach out to respondents with different messaging based on CX Metrics - NPS, CES and CSAT scores 
• Ensure communication between your company and customers 
• Set up testimonial requests 
• Automate CX 

With the new Auto Responder Module, you can get — 

• Pre-existing templates: Wondering the messaging to use for different respondents based on scores? Take advantage of pre-existing expert templates, variables and get started quicker in sending replies to your respondents. 
• Send Auto Emails to All: Trigger thank you emails to all your respondents as soon as they have given feedback. 
• Send Auto Emails based on CX Metrics: Compose different messages based on the score — NPS, CES and CSAT-based. 

Running different surveys across different business locations? Now filter your surveys easily with a 'Location' filter in Manage Surveys to quickly navigate to the one you're looking for. 

Here's how you can filter Surveys by Locations 

• Go to Manage > Surveys
• You will see a 'Location' filter on the top 
• By default, all locations are selected. Click on checkbox for Location you'd like to view Surveys for 

Learn about Location Based Surveys.