Fixed a time issue with response syncing inside Intercom when a submission is made against a conversation.
Fixed a time issue with response syncing inside Intercom when a submission is made against a conversation.
Till now you were able to trigger surveys when deal or lead was Won or Lost. But taking in a lot of customer feedback and requests, we have now introduced the ability for you to trigger surveys at any status change in deals or leads.
Create different triggers to send SMS or Email Surveys to your customers with the Pipedrive and Zonka Feedback integration enhancements.
We have removed the restriction to have a mandatory email address field in your survey for a new contacts to be added in Mailchimp. Now instead of having a mandatory email address field, you can simply pass the email address as a variable in your survey itself and new contacts would be created in Mailchimp when a new response is received.
Until now Zonka Feedback + Freshdesk integration allowed creating of tickets with survey responses that had the email address mandatory. Now we have made it non-mandatory so tickets can be automatically created in Freshdesk when a new response is received with either the email address or mobile number.
Based on customer feedback and requests, we have removed the restriction of adding only one image capture question in your survey. Now you can add multiple image-capture questions in a single survey to allow your respondents to upload or capture multiple images while filling out the same form.
When you tried to manually update the Country, Time Zone or Location for a Contact, at times the values were not saved. This has been fixed.
Looking at trying out Zonka Feedback Surveys for Salesforce? You can now connect your Salesforce Sandbox account instead of the production account to smoothly test out the Zonka Feedback + Salesforce integration.
The integration with the Salesforce sandbox account works exactly like the actual integration and gives you the ability to test out the mapping easily. Once you're happy with it, you can seamlessly connect to the production account.
How to connect your Salesforce Sandbox account to Zonka Feedback?
Simply go to Zonka Feedback + Salesforce Integration page, click on 'Connect Salesforce Account' and you will see an option to either connect your Sandbox account or production account. Choose the Salesforce option and you're good to go!
We have added support for 5 more languages which would enable you to create surveys that reach out to a more linguistically diverse audience. The 5 languages are:
Creating multilingual surveys ensures that your customers are able to give feedback in the language they speak and understand. It promotes diversity, inclusivity and leads to better response rate. What's not to love?
Looking at sending surveys to lots of customers together? We've got you covered.
Uploading CSV with contact data is now made upto 3x times faster and more optimized. You can upload CSV files and records for up to 100k contacts at one go.
Happy Surveying!
With the Zonka Feedback + Zendesk integration, you were able to send surveys when the ticket status is updated. And now based on customer requests and feedback, and to make this more flexible and scalable, we have added the ability to create multiple triggers based on any Zendesk ticket fields to trigger Email or SMS Surveys to your customers.
This covers you for all events when you want to measure customer satisfaction and agent feedback
Learn all about Surveys for Zendesk and how to trigger them here.
