We are delighted and super excited to announce that our Salesforce Managed Package App is listed on the Salesforce AppExchange. 

Visit and read more about it here.

Many businesses already use SMSes to communicate with their customers - marketing messages, confirmation SMSes and more. In such cases, it makes sense to use the same gateway account to send SMS Surveys to customers. 

With Zonka Feedback, you can now connect your own SMS Gateway Account and send SMS Surveys to customers through the same. You can either use an existing SMS Gateway Account or sign up for a new one, add your API credentials to Zonka Feedback and connect your account. 

Now you can create surveys that support partial submission of responses even if the respondent does not complete the survey. 

How it works

A partial survey option is available in Settings under Build. Once enabled the very first question of the survey when answered will be recorded as a legitimate response and can be viewed in the response inbox. If the respondent answers it completely then the response will be updated with the full response. This feature is currently supported in the following distribution methods:

• Web Survey
• Email Survey with button and embedded question
• SMS Survey
• Signature Embed

You can even filter responses based on partial and complete responses across Response Inbox and Analytics. 

Make your surveys free from bias and collect genuine responses with Choice Randomization. With it, you can present the choices of questions in random order every time a survey is taken.

You can use the Choice Randomization setting in every choice based question type — Button Choice, Dropdown, Radio Buttons, Checkbox, and Picture Choice question. 

Survey Question Choice Randomization can be helpful in various scenarios

• If you want to prevent order bias while respondents answer your survey. 
• If your respondents tend to collude among each other, especially in market research, quizzes.  

Introducing Auto Tagging to manage and categorize your Responses in Zonka Feedback. 

Based on comments in open-ended questions, set auto tag rules for keywords and phrases to auto-tag your responses and manage them like never before. 

Besides categorizing your responses better, Auto Tagging helps your team to filter responses based on tags and look at in-depth Tag based reports. 

Creating an Auto Tag Rule is simple. Here's how: 

1. Go to Survey > Automation 
2. Select a question from the survey to run the match
3. Add a keyword or phrase to compare with
4. Select the tag to be assigned when the match occurs.

Let your responses come in and let Zonka Feedback manage tags for you. 

Send automated emails to customers and respondents — in a new, better and simplief way.  

With Zonka Feedback, you could set up automated emails to your respondents when a new feedback was received. Now we have updated the module with design + functional improvements to simplify the process for you. 

Auto Email Responders are very handy to 

• Send an acknowledgement to all respondents 
• Reach out to respondents with different messaging based on CX Metrics - NPS, CES and CSAT scores 
• Ensure communication between your company and customers 
• Set up testimonial requests 
• Automate CX 

With the new Auto Responder Module, you can get — 

• Pre-existing templates: Wondering the messaging to use for different respondents based on scores? Take advantage of pre-existing expert templates, variables and get started quicker in sending replies to your respondents. 
• Send Auto Emails to All: Trigger thank you emails to all your respondents as soon as they have given feedback. 
• Send Auto Emails based on CX Metrics: Compose different messages based on the score — NPS, CES and CSAT-based. 

We're happy to introduce Zonka for Webex — our new Webex Edition where Zonka is available as a part of Webex’s Embedded Apps. 

With Zonka for Webex, you can make your Webex meetings more effective and utilitarian by real-time surveys, live polls, and quizzes with Zonka Feedback right within Webex Meetings.

How does Zonka for Webex work?

With Zonka for Webex, you can create surveys, share them with your team, run polls and live quizzes right within the Webex App, without having to leave it at all. Additionally, also see live responses, results and reports within Webex. 

What Zonka brings to your Webex Meetings?

Zonka for Webex has a lot of powerful features. These include:

• Live Survey, Polls and Quiz Builder
  You can create your surveys, polls and quizzes within Webex itself — before or while in your meeting.
  
  
• Live Polls
  Want to run polls or get votes from your meeting attendees? Create quick polls with custom questions and collect votes from your attendees in real-time. Participants can share their votes within the Webex app and also view live poll results!
  
  
• Quizzes
  Quizzes are fun ways to engage meeting attendees and test their knowledge. Create fun quizzes for your audiences with scores or right answers displayed at the end of the quiz. Makes your meetings very interactive making knowledge-sharing a lot of fun.
  
  
• Live Q&As
  Want to let audiences share questions with you? Create a simple text survey and let audiences share their questions with you during a meeting or Webinar.
  
  
• In-Meeting Satisfaction
  Run satisfaction surveys to gauge how well the meeting is going by sharing feedback forms with your meeting attendees.
  
  
• Check ins and Stand Ups
  Have daily check ins and stand ups conducted on Webex? Use quick Zonka surveys to let all participants share their status during the meeting.

The possibilities are endless. You can use Zonka for Webex in your next Webex Meetings to: 

• Break the ice 
• Increase engagement
• Collect Ideas
• Interact with all participants 
• Make decisions based on votes

All this — without leaving your Webex meetings! 

Learn how to get started with Zonka for Webex. For questions and feedback, reach out to us at hello@zonkafeedback.com. 

How surveys look and work is crucial to what we do here at Zonka Feedback. 

With that in mind, we made minor tweaks (and significant improvements) to how the working of Web Surveys. 

While making everything look better, improvements in sizes and spacing, we also improved accessibility for buttons and elements. And we're very excited to share it with you. 

Here's all that's new: 

• Done Button
  Many of our customers felt that respondents sometimes missed the Done button when they reached the last question. We took this feedback and moved the Done button to the right below the last question, making it hard to miss. 
  
  
• Navigation Buttons
  To improve the accessibility of the navigation buttons and for respondents to scroll through the survey quickly, we moved the navigation buttons to the bottom. The controls are now together on large screens (like laptops and desktops) on the bottom right-hand side. For smaller screens (handheld devices), the navigation buttons are on the bottom on two sides.
  
  
• Language Change Button 
  We have also moved the Language Change button to the bottom to clean up the top section for logo and branding with the navigation buttons. Respondents can easily switch language now accessing the button from the bottom left-hand side.
  
  
• New Animation Screen Transition 

  Subtle changes make big differences. We've also added a new sleek animation when you transition from one screen to another.

Hope you enjoy the refreshed look 😊 

One of the crucial features of the Intercom is the personalization of communication. And now, you can make surveys an integral part of your communication.

With Zonka Feedback and Intercom integration, Send out NPS, CES, CSAT, or any other surveys to your customers within the Intercom Messenger.

Get to know how integrating Intercom with Zonka Feedback can benefit you,

• Improve your customer satisfaction score with Instant feedback from your customers.
• Increase survey response rate.
• Close the feedback loop directly in Intercom.

Not just surveys, with the Intercom and Zonka Feedback integration, you can also:

• Create and update contacts in Intercom
• Sync Survey Responses in Intercom 
• Create a new Intercom conversation when Survey Responses are received 
• Automatically send Zonka Feedback email surveys based on activity in the Intercom

💡 The Zonka Feedback and Intercom integration is available for Inbox and will soon be available for Outbound and Operator too.