Now add more than one Image Capture Question in a Survey

Based on customer feedback and requests, we have removed the restriction of adding only one image capture question in your survey. Now you can add multiple image-capture questions in a single survey to allow your respondents to upload or capture multiple images while filling out the same form. 

Setup your Salesforce Surveys with Zonka Feedback using Sandbox Account

Looking at trying out Zonka Feedback Surveys for Salesforce? You can now connect your Salesforce Sandbox account instead of the production account to smoothly test out the Zonka Feedback + Salesforce integration. 

The integration with the Salesforce sandbox account works exactly like the actual integration and gives you the ability to test out the mapping easily. Once you're happy with it, you can seamlessly connect to the production account. 

How to connect your Salesforce Sandbox account to Zonka Feedback?

Simply go to Zonka Feedback + Salesforce Integration page, click on 'Connect Salesforce Account' and you will see an option to either connect your Sandbox account or production account. Choose the Salesforce option and you're good to go! 

Now create surveys in Turkish, Polish, Cantonese, Gaelige, Cymraeg and Afrikaans languages

We have added support for 5 more languages which would enable you to create surveys that reach out to a more linguistically diverse audience. The 5 languages are:

  • Turkish
  • Cantonese
  • Gaelige
  • Cymraeg
  • Afrikaans

Creating multilingual surveys ensures that your customers are able to give feedback in the language they speak and understand. It promotes diversity, inclusivity and leads to better response rate. What's not to love? 

Now setup Multiple Triggers to send Surveys after Zendesk ticket is updated

With the Zonka Feedback + Zendesk integration, you were able to send surveys when the ticket status is updated. And now based on customer requests and feedback, and to make this more flexible and scalable, we have added the ability to create multiple triggers based on any Zendesk ticket fields to trigger Email or SMS Surveys to your customers. 

This covers you for all events when you want to measure customer satisfaction and agent feedback 

Learn all about Surveys for Zendesk and how to trigger them here

New, Refreshed Navigation 🚀

With more and more features being shipped, we realized that a lot of pages that were needed for jobs-to-be-done were now 3-4 clicks away. And some things that you were likeable to set up once and then review only once a while was getting too much attention and always on your face. 

Here's everything on the new navigation 🚀

  • Dashboard and Manage Surveys are merged in the all new all-in-one-dashboard
  • Users have moved to Settings 
  • Settings has two new sections — Company Data and Users. 
  • Contact Attributes has moved to Settings > Company Data. 
  • Locations and Devices has moved to Settings > Company Data. 
  • “Users” section in Settings has three submenu options — All Users, Device Users and Agents. 

Ready to give this new navigation a spin? 😊 Go straight to your Zonka Feedback account.

If you have any questions, don’t hesitate to drop us a line at hello@zonkafeedback.com!

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