Next, when you log into the Zonka Feedback Platform, you'd notice a small (but interesting) change. We've changed our font and it's really refreshing. And we love it — hope you do too.
Different teams like to view and use their data differently. And for the ones who like spreadsheets, we're presenting the Table View in Response Inbox.
In the Table View, you can look at all your survey data and questions as separate columns and all the responses as rows. Apply all filters and choose the columns you'd like to see.
Likert Scales are very popular for measuring preferences and satisfaction, and they're used quite often in Zonka Feedback Surveys. From a 5-point Radio Matrix or Likert Scale Question, we've now expanded to a 10-point Likert Scale question.
Use the 10-scale Matrix scale to gauge the degree of satisfaction in your surveys.
Survey introductions, questions and instructions are not always short. They could spill over to multiple lines and paragraphs as well. By formatting questions better and adding line breaks, you can improve the readability of your survey questions and keep the survey respondents interested and focussed.
Add Line Breaks in your Zonka Feedback Surveys now — including Survey Questions, Welcome Text, and Thank You Message.
How surveys look and work is crucial to what we do here at Zonka Feedback.
With that in mind, we made minor tweaks (and significant improvements) to how the working of Web Surveys.
While making everything look better, improvements in sizes and spacing, we also improved accessibility for buttons and elements. And we're very excited to share it with you.
Here's all that's new:
Subtle changes make big differences. We've also added a new sleek animation when you transition from one screen to another.
Hope you enjoy the refreshed look 😊
You know that Zonka Feedback's Snapshot report gives you a summarized visual of all your survey data — a total number of responses, completion rate, average time, over CX metrics, Response Trends, and Response segmentation by distribution channel.
Now you can also view Overall Location and Over Team performance trends in your Snapshot report.
Now you can also sort your responses, NPS, CES, and CSAT score in highest and lowest order as well.
💡Use Advanced Filters to get your personalized Overview Snapshot Report.
Recap: In our last Survey Builder Update in May, we introduced the Survey Editor panel. And this month, we're launching the All-New Survey builder to make your Survey building and designing experience 10x times more fun and easy.
We've introduced a new way to manage everything in your survey builder, exposed all the options and brought them together for easy access, introduced Survey Themes to help design your surveys better and faster, and lots more.
Check out all that's new below.
Switch between Survey Editor, Survey Design & Themes, Variables, Language and Survey Settings from a sleek navigation panel on the top.
This is the old Survey Builder, but better looking. Add, re-order, structure, and view all your survey questions under this section while previewing your Survey in the center of the screen, like always.
Pick the right colors, backgrounds, and fonts that go for your Survey with Survey Themes. Choose from preset Survey Themes or create your own.
The Look & Feel editor section is also moved here with the themes so you can design your survey all in one place.
While you could always add Survey Logic to your Surveys at Zonka Feedback to make them more intelligent and intuitive. Now you can add, edit and view all the logics together in the Survey Logic section.
Manage and create Variables while working on your Survey. Personalize your surveys and make your reporting more advanced by passing data along with your Survey using Variables.
In Zonka Feedback Surveys, you can add 3 types of Variables and pass them in your Survey.
With the new Variables section in your Survey Builder, you can view, add, manage and copy variables — all in one place.
All of the Survey Settings are clubbed together in one place now as 'Settings.' So here's all that you can edit and set,
With the all-new builder, you can now do everything — create, add, customize, design, brand, integrate, and personalize your surveys — easily and more effectively 🥳
Adding Web Embed Surveys to your Web pages? Now choose if you want to display or not display the Welcome Screen on your Web Embed Surveys in your Display Options along with the layout, height and width of your Survey.
View the Survey Completion Rate and the Average Time to complete the survey along with Customer Experience Metrics and statistics in the improved Survey Listing screen.
The Survey Listing screen is where you can view all your surveys, the locations assigned to them, options to Distribute the Survey and Lifetime Stats. These statistics include:
Now get a quick overview of your survey statistics quickly and know how your surveys are doing. 💥
Creating amazing surveys is one of the core focuses at Zonka Feedback. Now we've created a new (improved) experience for you to create and manage your surveys at Zonka Feedback. With the all-new Survey Builder we're making it easier to create and edit surveys for you. We're adding more intuitiveness to your survey building experience, moving options around for you to access them more easily and basically be able to create and edit surveys faster and better. 🥳
It's all work in progress and we have a lot more planned, but here's all that's shiny and new.
A new and improved Survey Builder Design
Use a simple toggle to display or not display Welcome Screen and Thank You Screen in your survey.
There's more coming up
This is not all - we're brewing some more good and exciting stuff in the Survey Builder. All coming up this June! Stay tuned. 😃
