We have added support for 5 more languages which would enable you to create surveys that reach out to a more linguistically diverse audience. The 5 languages are:
Creating multilingual surveys ensures that your customers are able to give feedback in the language they speak and understand. It promotes diversity, inclusivity and leads to better response rate. What's not to love?
Looking at sending surveys to lots of customers together? We've got you covered.
Uploading CSV with contact data is now made upto 3x times faster and more optimized. You can upload CSV files and records for up to 100k contacts at one go.
Happy Surveying!
With the Zonka Feedback + Zendesk integration, you were able to send surveys when the ticket status is updated. And now based on customer requests and feedback, and to make this more flexible and scalable, we have added the ability to create multiple triggers based on any Zendesk ticket fields to trigger Email or SMS Surveys to your customers.
This covers you for all events when you want to measure customer satisfaction and agent feedback
Learn all about Surveys for Zendesk and how to trigger them here.
With more and more features being shipped, we realized that a lot of pages that were needed for jobs-to-be-done were now 3-4 clicks away. And some things that you were likeable to set up once and then review only once a while was getting too much attention and always on your face.
Here's everything on the new navigation 🚀
Ready to give this new navigation a spin? 😊 Go straight to your Zonka Feedback account.
If you have any questions, don’t hesitate to drop us a line at hello@zonkafeedback.com!
Overtime, the Survey Builder has been enhanced with lots of new tabs and options like Themes, Language, Logic, Variables and more.
With all the new additions, now we have made a few tweaks to the builder - changed a few colors, simplified the question editing options and added preview options. While none of these affect the way you create and edit surveys, they are meant to help you do your survey creation in a faster, in a cleaner space.
Here’s whats new -
Send automated emails to customers and respondents — in a new, better and simplief way.
With Zonka Feedback, you could set up automated emails to your respondents when a new feedback was received. Now we have updated the module with design + functional improvements to simplify the process for you.
Auto Email Responders are very handy to
With the new Auto Responder Module, you can get —
Running different surveys across different business locations? Now filter your surveys easily with a 'Location' filter in Manage Surveys to quickly navigate to the one you're looking for.
Here's how you can filter Surveys by Locations
Learn about Location Based Surveys.
Next, when you log into the Zonka Feedback Platform, you'd notice a small (but interesting) change. We've changed our font and it's really refreshing. And we love it — hope you do too.
Different teams like to view and use their data differently. And for the ones who like spreadsheets, we're presenting the Table View in Response Inbox.
In the Table View, you can look at all your survey data and questions as separate columns and all the responses as rows. Apply all filters and choose the columns you'd like to see.
Likert Scales are very popular for measuring preferences and satisfaction, and they're used quite often in Zonka Feedback Surveys. From a 5-point Radio Matrix or Likert Scale Question, we've now expanded to a 10-point Likert Scale question.
Use the 10-scale Matrix scale to gauge the degree of satisfaction in your surveys.
