We are delighted and super excited to announce that our Salesforce Managed Package App is listed on the Salesforce AppExchange.
Visit and read more about it here.
We are delighted and super excited to announce that our Salesforce Managed Package App is listed on the Salesforce AppExchange.
Visit and read more about it here.
When you tried to manually update the Country, Time Zone or Location for a Contact, at times the values were not saved. This has been fixed.
Many businesses already use SMSes to communicate with their customers - marketing messages, confirmation SMSes and more. In such cases, it makes sense to use the same gateway account to send SMS Surveys to customers.
With Zonka Feedback, you can now connect your own SMS Gateway Account and send SMS Surveys to customers through the same. You can either use an existing SMS Gateway Account or sign up for a new one, add your API credentials to Zonka Feedback and connect your account.
When you connect your own SMS Gateway Account, the surveys are composed and set in Zonka Feedback and are sent from your SMS Gateway Account.
When to use this?
You can use this option in multiple scenarios.
Which SMS Gateways are supported?
We currently support Twilio and SMS Gupshup SMS Gateways. Other SMS Gateways can also be connected in the Enterprise Plan, at an additional cost.
Which plans support connecting your SMS Gateway?
You can connect your own SMS Gateway account in any plan.
Read all about SMS Surveys here.
We have added support for 5 more languages which would enable you to create surveys that reach out to a more linguistically diverse audience. The 5 languages are:
Creating multilingual surveys ensures that your customers are able to give feedback in the language they speak and understand. It promotes diversity, inclusivity and leads to better response rate. What's not to love?
Now you can create surveys that support partial submission of responses even if the respondent does not complete the survey.
How it works
A partial survey option is available in Settings under Build. Once enabled the very first question of the survey when answered will be recorded as a legitimate response and can be viewed in the response inbox. If the respondent answers it completely then the response will be updated with the full response. This feature is currently supported in the following distribution methods:
You can even filter responses based on partial and complete responses across Response Inbox and Analytics.
Micro Surveys are short, context specific surveys in a small size widget to collect quick responses from the targeted audience. And now you can create them in Zonka Feedback!
They’re basically the surveys you’ve always created but just smaller size that are great for websites and in product feedback. Micro Surveys are non intrusive and great as focused surveys.
Micro Surveys are widely used in following scenarios -
You can turn any survey into a micro survey and add them to your website or in your product.
Ready to get started?
With more and more features being shipped, we realized that a lot of pages that were needed for jobs-to-be-done were now 3-4 clicks away. And some things that you were likeable to set up once and then review only once a while was getting too much attention and always on your face.
Here's everything on the new navigation 🚀
Ready to give this new navigation a spin? 😊 Go straight to your Zonka Feedback account.
If you have any questions, don’t hesitate to drop us a line at hello@zonkafeedback.com!
With the all new Tag Manager, you can now control all the Response Tags in your account — and use them for categorizing your feedback responses better.
(With Auto Tagging, you can effectively use Tags to automatically get assigned to new, incoming responses).
Make your surveys free from bias and collect genuine responses with Choice Randomization. With it, you can present the choices of questions in random order every time a survey is taken.
You can use the Choice Randomization setting in every choice based question type — Button Choice, Dropdown, Radio Buttons, Checkbox, and Picture Choice question.
Survey Question Choice Randomization can be helpful in various scenarios
Introducing Auto Tagging to manage and categorize your Responses in Zonka Feedback.
Based on comments in open-ended questions, set auto tag rules for keywords and phrases to auto-tag your responses and manage them like never before.
Besides categorizing your responses better, Auto Tagging helps your team to filter responses based on tags and look at in-depth Tag based reports.
Creating an Auto Tag Rule is simple. Here's how:
Let your responses come in and let Zonka Feedback manage tags for you.
