Fixed a time issue with response syncing inside Intercom when a submission is made against a conversation.
Fixed a time issue with response syncing inside Intercom when a submission is made against a conversation.
Till now you were able to trigger surveys when deal or lead was Won or Lost. But taking in a lot of customer feedback and requests, we have now introduced the ability for you to trigger surveys at any status change in deals or leads.
Create different triggers to send SMS or Email Surveys to your customers with the Pipedrive and Zonka Feedback integration enhancements.
When you tried to manually update the Country, Time Zone or Location for a Contact, at times the values were not saved. This has been fixed.
Many businesses already use SMSes to communicate with their customers - marketing messages, confirmation SMSes and more. In such cases, it makes sense to use the same gateway account to send SMS Surveys to customers.
With Zonka Feedback, you can now connect your own SMS Gateway Account and send SMS Surveys to customers through the same. You can either use an existing SMS Gateway Account or sign up for a new one, add your API credentials to Zonka Feedback and connect your account.
When you connect your own SMS Gateway Account, the surveys are composed and set in Zonka Feedback and are sent from your SMS Gateway Account.
When to use this?
You can use this option in multiple scenarios.
Which SMS Gateways are supported?
We currently support Twilio and SMS Gupshup SMS Gateways. Other SMS Gateways can also be connected in the Enterprise Plan, at an additional cost.
Which plans support connecting your SMS Gateway?
You can connect your own SMS Gateway account in any plan.
Read all about SMS Surveys here.
Looking at trying out Zonka Feedback Surveys for Salesforce? You can now connect your Salesforce Sandbox account instead of the production account to smoothly test out the Zonka Feedback + Salesforce integration.
The integration with the Salesforce sandbox account works exactly like the actual integration and gives you the ability to test out the mapping easily. Once you're happy with it, you can seamlessly connect to the production account.
How to connect your Salesforce Sandbox account to Zonka Feedback?
Simply go to Zonka Feedback + Salesforce Integration page, click on 'Connect Salesforce Account' and you will see an option to either connect your Sandbox account or production account. Choose the Salesforce option and you're good to go!
We have added support for 5 more languages which would enable you to create surveys that reach out to a more linguistically diverse audience. The 5 languages are:
Creating multilingual surveys ensures that your customers are able to give feedback in the language they speak and understand. It promotes diversity, inclusivity and leads to better response rate. What's not to love?
Now you can create surveys that support partial submission of responses even if the respondent does not complete the survey.
How it works
A partial survey option is available in Settings under Build. Once enabled the very first question of the survey when answered will be recorded as a legitimate response and can be viewed in the response inbox. If the respondent answers it completely then the response will be updated with the full response. This feature is currently supported in the following distribution methods:
You can even filter responses based on partial and complete responses across Response Inbox and Analytics.
With the Zonka Feedback + Zendesk integration, you were able to send surveys when the ticket status is updated. And now based on customer requests and feedback, and to make this more flexible and scalable, we have added the ability to create multiple triggers based on any Zendesk ticket fields to trigger Email or SMS Surveys to your customers.
This covers you for all events when you want to measure customer satisfaction and agent feedback
Learn all about Surveys for Zendesk and how to trigger them here.
Micro Surveys are short, context specific surveys in a small size widget to collect quick responses from the targeted audience. And now you can create them in Zonka Feedback!
They’re basically the surveys you’ve always created but just smaller size that are great for websites and in product feedback. Micro Surveys are non intrusive and great as focused surveys.
Micro Surveys are widely used in following scenarios -
You can turn any survey into a micro survey and add them to your website or in your product.
Ready to get started?
With more and more features being shipped, we realized that a lot of pages that were needed for jobs-to-be-done were now 3-4 clicks away. And some things that you were likeable to set up once and then review only once a while was getting too much attention and always on your face.
Here's everything on the new navigation 🚀
Ready to give this new navigation a spin? 😊 Go straight to your Zonka Feedback account.
If you have any questions, don’t hesitate to drop us a line at hello@zonkafeedback.com!
