Overtime, the Survey Builder has been enhanced with lots of new tabs and options like Themes, Language, Logic, Variables and more. 

With all the new additions, now we have made a few tweaks to the builder - changed a few colors, simplified the question editing options and added preview options. While none of these affect the way you create and edit surveys, they are meant to help you do your survey creation in a faster, in a cleaner space. 

Here’s whats new -

• An all new survey preview screen
• Switch between Desktop and Mobile preview 
• Manage 'Adding Multiple questions in a screen' from a Settings Icon on the center preview screen 
• Navigate between screens from the navigation buttons on the top of the preview screen 
• A cleaner interface for editing questions 

Send automated emails to customers and respondents — in a new, better and simplief way.  

With Zonka Feedback, you could set up automated emails to your respondents when a new feedback was received. Now we have updated the module with design + functional improvements to simplify the process for you. 

Auto Email Responders are very handy to 

• Send an acknowledgement to all respondents 
• Reach out to respondents with different messaging based on CX Metrics - NPS, CES and CSAT scores 
• Ensure communication between your company and customers 
• Set up testimonial requests 
• Automate CX 

With the new Auto Responder Module, you can get — 

• Pre-existing templates: Wondering the messaging to use for different respondents based on scores? Take advantage of pre-existing expert templates, variables and get started quicker in sending replies to your respondents. 
• Send Auto Emails to All: Trigger thank you emails to all your respondents as soon as they have given feedback. 
• Send Auto Emails based on CX Metrics: Compose different messages based on the score — NPS, CES and CSAT-based. 

Running different surveys across different business locations? Now filter your surveys easily with a 'Location' filter in Manage Surveys to quickly navigate to the one you're looking for. 

Here's how you can filter Surveys by Locations 

• Go to Manage > Surveys
• You will see a 'Location' filter on the top 
• By default, all locations are selected. Click on checkbox for Location you'd like to view Surveys for 

Learn about Location Based Surveys. 

Next, when you log into the Zonka Feedback Platform, you'd notice a small (but interesting) change. We've changed our font and it's really refreshing. And we love it — hope you do too.

Different teams like to view and use their data differently. And for the ones who like spreadsheets, we're presenting the Table View in Response Inbox. 

In the Table View, you can look at all your survey data and questions as separate columns and all the responses as rows. Apply all filters and choose the columns you'd like to see. 

Likert Scales are very popular for measuring preferences and satisfaction, and they're used quite often in Zonka Feedback Surveys. From a 5-point Radio Matrix or Likert Scale Question, we've now expanded to a 10-point Likert Scale question. 

Use the 10-scale Matrix scale to gauge the degree of satisfaction in your surveys. 

Survey introductions, questions and instructions are not always short. They could spill over to multiple lines and paragraphs as well. By formatting questions better and adding line breaks, you can improve the readability of your survey questions  and keep the survey respondents interested and focussed. 

Add Line Breaks in your Zonka Feedback Surveys now — including Survey Questions, Welcome Text, and Thank You Message. 

How surveys look and work is crucial to what we do here at Zonka Feedback. 

With that in mind, we made minor tweaks (and significant improvements) to how the working of Web Surveys. 

While making everything look better, improvements in sizes and spacing, we also improved accessibility for buttons and elements. And we're very excited to share it with you. 

Here's all that's new: 

• Done Button
  Many of our customers felt that respondents sometimes missed the Done button when they reached the last question. We took this feedback and moved the Done button to the right below the last question, making it hard to miss. 
  
  
• Navigation Buttons
  To improve the accessibility of the navigation buttons and for respondents to scroll through the survey quickly, we moved the navigation buttons to the bottom. The controls are now together on large screens (like laptops and desktops) on the bottom right-hand side. For smaller screens (handheld devices), the navigation buttons are on the bottom on two sides.
  
  
• Language Change Button 
  We have also moved the Language Change button to the bottom to clean up the top section for logo and branding with the navigation buttons. Respondents can easily switch language now accessing the button from the bottom left-hand side.
  
  
• New Animation Screen Transition 

  Subtle changes make big differences. We've also added a new sleek animation when you transition from one screen to another.

Hope you enjoy the refreshed look 😊 

You know that Zonka Feedback's Snapshot report gives you a summarized visual of all your survey data —  a total number of responses, completion rate, average time, over CX metrics, Response Trends, and Response segmentation by distribution channel. 

Now you can also view Overall Location and Over Team performance trends in your Snapshot report. 

Now you can also sort your responses, NPS, CES, and CSAT score in highest and lowest order as well. 

💡Use Advanced Filters to get your personalized Overview Snapshot Report. 

Recap: In our last Survey Builder Update in May, we introduced the Survey Editor panel. And this month, we're launching the All-New Survey builder to make your Survey building and designing experience 10x times more fun and easy. 

We've introduced a new way to manage everything in your survey builder, exposed all the options and brought them together for easy access, introduced Survey Themes to help design your surveys better and faster, and lots more. 

Check out all that's new below. 

A sleek, new Navigation Panel

Switch between Survey Editor, Survey Design & Themes, Variables, Language and Survey Settings from a sleek navigation panel on the top. 

Survey Editor 

This is the old Survey Builder, but better looking. Add, re-order, structure, and view all your survey questions under this section while previewing your Survey in the center of the screen, like always. 

Survey Design 

Pick the right colors, backgrounds, and fonts that go for your Survey with Survey Themes. Choose from preset Survey Themes or create your own. 

The Look & Feel editor section is also moved here with the themes so you can design your survey all in one place. 

Survey Logic

While you could always add Survey Logic to your Surveys at Zonka Feedback to make them more intelligent and intuitive. Now you can add, edit and view all the logics together in the Survey Logic section. 

Survey Variables

Manage and create Variables while working on your Survey. Personalize your surveys and make your reporting more advanced by passing data along with your Survey using Variables.

In Zonka Feedback Surveys, you can add 3 types of Variables and pass them in your Survey. 

• Survey Variables
  Variables related to Survey Questions. 
• Contact Variables
  Variables related to Contact Attributes like Name, Email, Phone Number, Membership ID, Gender, Department, Address or any other Contact Attributes you create. 
• Hidden Variables
  Any other hidden information that you'd like to pass in your survey without adding it as a Contact Attribute or a Survey Field. 

With the new Variables section in your Survey Builder, you can view, add, manage and copy variables — all in one place. 

Survey Settings

All of the Survey Settings are clubbed together in one place now as 'Settings.' So here's all that you can edit and set, 

• General Settings
  Edit Survey Name, Title and Description. 
  
  
• Offline Surveys
  Settings related to Offline Surveys — Survey Mode (Kiosk, Face to Face or Mobile Surveys), Survey Restart Time, Survey Timeout Time, Survey Exit options. 
  
  
• Online Surveys
  Settings related to Online Surveys — Survey Alignment, Survey Redirection URL. 
  
  
• Survey Language 
  Settings related to Survey Language — Languages in the Survey, Language Change Option (Screen or Button).

With the all-new builder, you can now do everything — create, add, customize, design, brand, integrate, and personalize your surveys — easily and more effectively 🥳