To make distributing your Surveys on the web easily, we have moved Survey Distribution by Links and on Website (including Button, Popup, Side Tab, and Web Embed) together under ‘Web’ in the Distribution section in your Zonka Feedback account. 

Now you can add, view and manage all your Web Survey Distribution Channels together. Choose from different Web Distribution Channels including Survey Links, Popup, Side Tab, Button and Embed. Edit your Web Distribution Settings (including appearance, targeting and behavior), copy survey Link as QR Code, distribute to Facebook, Twitter and Linkedin, copy code and add to your Website to collect feedback and responses from your Website Visitors. 🌐

View the Survey Completion Rate and the Average Time to complete the survey along with Customer Experience Metrics and statistics in the improved Survey Listing screen. 

The Survey Listing screen is where you can view all your surveys, the locations assigned to them, options to Distribute the Survey and Lifetime Stats. These statistics include: 

• Total Survey Responses
• Completion Rate
• Average Time
• CX Metrics - NPS, CES and CSAT 

Now get a quick overview of your survey statistics quickly and know how your surveys are doing. 💥 

Your Zonka Feedback Dashboard shows a preview of your latest (and most active) surveys. Now you can choose which surveys you'd like to view on your Dashboard by pinning them up on the Dashboard. 

View the latest statistics and quick overview including Responses, CX Metrics (NPS, CES and CSAT), Completion Time and Average Time taken for respondents to complete the survey, for the surveys you pin, right on the Dashboard. 

How many questions are your respondents answering and how long they're taking to fill out the survey are two very important factors determining the effectiveness and success of your survey. 

Now view the Completion Rate and the Average Time taken to fill out the Survey for the Surveys you choose on your Dashboard screen, along with Responses and the CX Metrics you're measuring including Net Promoter Score®, Customer Effort Score and Customer Satisfaction Score. 

Creating amazing surveys is one of the core focuses at Zonka Feedback. Now we've created a new (improved) experience for you to create and manage your surveys at Zonka Feedback. With the all-new Survey Builder we're making it easier to create and edit surveys for you. We're adding more intuitiveness to your survey building experience, moving options around for you to access them more easily and basically be able to create and edit surveys faster and better. 🥳

It's all work in progress and we have a lot more planned, but here's all that's shiny and new. 

A new and improved Survey Builder Design

• Survey Questions and Screens
  Ability to view and edit all survey screens and questions together in an always-visible Questions panel.
  
  View all the questions and screens you've added in your survey, including your Welcome and Thank you Screen, on the new left panel. Click on any question to view it in the Survey Preview in the centre and edit it. Also, if you've added multiple questions per screen, view the questions screen-wise.
  
  
• Edit Survey Look & Feel
  Add logo, background, font and colors to Survey Screens, Welcome Screen and Thank you screen together in the Look & Feel Editor.
  
  
• Turn Welcome Screen & Thank You Screen

  Use a simple toggle to display or not display Welcome Screen and Thank You Screen in your survey.
  
  

• Choose Icon Type for Rating Questions, CSAT Questions
  While adding Rating Questions, easily choose Icon Type, Style and Scale
  
  
• Add Bulk Choices
  Add Bulk Choices in Dropdowns, Buttons, Rating Questions, Checkboxes, Radio buttons and more!

There's more coming up

This is not all - we're brewing some more good and exciting stuff in the Survey Builder. All coming up this June! Stay tuned. 😃 

We, at Zonka Feedback, are striving to make your surveys more appealing, and for you to do that easily. 

Our Survey Builder enables you to design the survey in the way you want. Be it survey questions, rating scales, or emoticons, Zonka Feedback gives you the ability to make your survey engaging and interactive.

Now you can switch between different types of icons in CSAT and Rating Questions. — star, emoticon, heart, and circle. This feature helps you to personalize the survey experience for your customers. 

Tired of adding all your options one by one? Want to quickly add a long list of items as options in your feedback form and survey? You can now use the Add Bulk Choices option in Dropdown, Button, Radio Button, and Checkboxes fields which makes it easy to add a bunch of choices to your form, all at the same time and saves time instead of creating each choice individually.

If you need to add a large number of answer choices to a single question, you can copy and paste a list all at once instead of adding each choice one by one.

💡Just Copy & Paste with one option in each row and save time by adding your options in bulk. 

Having a great Customer Support team is one way to ensure the success of your business. And taking constant feedback from customers about the support they're receiving and how they perceive your Customer Support Team to be is very useful. 

Collecting feedback after a ticket is closed or updated helps you to measure both Customer Satisfaction as well as the performance and quality of your Customer Support. 

Knowing this, we introduced Zonka Feedback integration with Zendesk to make Customer Support more integrated with Customer Feedback. Zendesk is a very popular omnichannel Support and Helpdesk Software used by brands globally. 

With the Zendesk and Zonka Feedback integration, you can:

• Trigger surveys automatically after closing a ticket
• Add new Tickets in Zendesk based on Survey Responses
• Sync Survey Score to Zendesk Ticket

Pipedrive is a cloud-based sales pipeline and CRM software for dealmakers. We're happy to introduce the Pipedrive and Zonka Feedback integration to help you understand customer pain points and take the necessary measures for improvement.

This integration enables you to dive deeper into qualified lead details, trigger surveys based on matching filters to capture all necessary information throughout the sales cycle.

In short, you can create a new lead or a new deal, or trigger a feedback survey when a particular deal stage is achieved during the sales process. Understand your leads' perception of your brand at every touchpoint of the sales cycle and sync all your customer’s responses and have it handy in one single platform with Pipedrive integration.

Measuring your deal management quality and closing more deals with Zonka Feedback - an all-in-one survey tool that seamlessly integrates with Pipedrive.

With the Pipedrive and Zonka Feedback integration, you can:

• Create a new Lead when you receive a new Survey Response in Zonka Feedback
• Create new Deals when you receive new Survey Responses in Zonka Feedback
• Trigger a Zonka Feedback Survey automatically when a Deal is Won or Lost in Pipedrive
• Sync Survey Responses as Lead Information in Pipedrive

Help Scout is a cloud-based service that helps you to manage customer relationships with ease. It lets users manage several brands or products from a single account by letting them create a number of mailboxes.

Now imagine getting all your feedback in this shared inbox too and responding to all customers with embedded surveys from Help Scout. We've made it happen! Introducing Zonka Feedback's latest integration with Help Scout. 

With Help Scout and Zonka Feedback integration, you can set up filters and rules to sync new Survey Responses on Zonka Feedback to Help Scout as conversations. Conversations are automatically linked to Contacts in Help Scout (or new Contacts are created). This makes it super easy for your team to respond to new feedback and follow up with customers. 

Email remains the most popular way to attract survey respondents, and this integration allows you to embed surveys in your emails and know your customer’s NPS, CES, and CSAT scores. 

With the Zonka Feedback and Help Scout Integration, you can:

• Create a new conversation in Help Scout based on some rules
• Sync Zonka Feedback Survey response to Help Scout and attach a corresponding Tag against the Help Scout conversation
• Embed Zonka Feedback surveys in Help Scout emails

Learn how to integrate Zonka Feedback with Help Scout