Get a quick view of your 10 Latest Survey Responses in the Snapshot Report itself - together with Comments and CX Metrics for a more comprehensive overview. 

Text Analytics Report is great to evaluate unstructured, open-ended questions. The Text Analytics report in Zonka Feedback gives you a Word Cloud and Word Count Table along with all the CX Metrics. 

Till now you were able to view Text Analytics for your first Comments field, but we thought why restrict it at all? So now you can view Text Analytics for all Text Box Questions in your Survey. 💬

With powerful text analytics, data gets organized for your Customer Happiness Teams to give you deep insights into what drives customers, in their own words, and what improvements you can make for your customers, employees and brand.

Survey Variables and Contact Variables are used to pass data and information in your Surveys and Forms when sending Surveys through Emails, SMSes, on Websites Surveys, and through APIs. They are also very helpful in enriching your survey reports. 

You can now view all your Survey Variables and Contact Variables together in your Zonka Feedback Account when you're Customizing and Distributing your Surveys under the Variables section. 

Viewing all the Variables together will make it very easy and quick for you to use Variables in your Email, SMS and Web Surveys. 🏷️

You can now Duplicate Surveys, in your Zonka Feedback account, in one-click to create copies of an existing survey. This will drastically reduce your survey creation time as well as time to get started with distributing the survey. 

Duplicate Surveys work very easily. You simply have to select the survey you'd like to make a copy of and duplicate it. While duplicating, you can choose the name of the survey, it's the description and it's ready for customization. All questions, settings, and styling including background, font color, and logo will get copied to the new survey. 

Once done, you can make edits in the survey, if required, and start distribution! 

We love it when something saves time and are sure this will come very handy to you as well! Happy Surveying 📋

The Rating Icons displayed in Response Inbox and Reports have been improved for better visibility. 

When you're viewing reports, you often want to drill down to view actual responses for a corresponding data set, without moving away from your report. 

For instance, if you're viewing a report for a Customer Satisfaction Survey, you may want to drill down to the actual responses of the Unhappy Customers from within the report itself. Now imagine, you've filtered your report by a specific time period, by location, by specific contact attributes (say premium users) and a few more filters to get a specific set of data — the drilling down to specific responses becomes even more useful and powerful. 

Now you have that power in Zonka Feedback. 

How do Drill Down Reports help?

1. Gives you in-depth Insight into Survey Response Data 
2. Gives Instant Access to Responses without navigating away from Reports
3. Makes your reports interactive and powerful
4. Saves time

How do Drill Down Reports work on Zonka Feedback?

Accessing Drill Down Reports is really simple. 

1. Navigate to the report you'd like to Drill Down. 
2. Select any filters from the top navigation (Date, Filters). 
3. Scroll down to your report. 
4. Click on any value in the report. 
5. Once you do, the relevant responses for that result will open in a sidebar.
   
   Note: You can click on any Response to view it in detail. While at it, you can also add Tags, add notes, add tasks, star the response, and mark it as important. Basically, take action while viewing the report.
   
   Once done, simply close the response and you'll be back in your report. 

Drill Down Reports work for every report in your Zonka Feedback Account — Snapshot, Insights, Trends, Text Analytics, and Tags Analytics.  

It's really tedious to add filters again and again while looking at your responses and reports. So we've made it super easy for you. Now when you switch from your Survey Response Inbox to the Reports and Analytics, the Survey Filters will be retained and don't have be applied again! Same when you navigate from Analytics to Response Inbox. 

This should be super handy in navigating between Reports and Response Inbox quickly and more effectively. 

Note: All other filters, like Date, Location, Survey Filters, Contact Attributes are already retained when you navigate between Reports and Response Inbox.  

Personalized messages always grab more attention and add uniqueness. When you personalize Email and SMS Surveys, they tend to be noticed more and increase your chances of getting more responses. 

Now you can personalize your Email and SMS Survey messages by inserting placeholders to add values from Contact Attributes and Survey Attributes. 

While viewing Survey Responses, it is useful to sort out responses and look at them based on various conditions. One such important condition is their answer to a question. With the help of Survey Question Filters in Response Inbox, you can do exactly that in Zonka Feedback. 

View a subset of the responses based on the answers they gave to a question. What's more? You can add multiple Survey Question Filters while in your Response Inbox to view the exact subset you're looking for. 

For instance, in the survey above, you want to see responses of all people who had a particular type of issue and who's problem was not resolved in a timely manner. You can choose those two questions and the responses and apply the filter. Here's what you are able to see — 

With the Survey Question Filter in your Response Inbox, you can quickly filter to the responses based on the answers and take action on the most urgent ones. In a nut shell, speed up Closing the Feedback Loop. 

Now view Heatmaps with Location Insights Report and Team Insights Report at Zonka Feedback. Get a graphically colorful and visual representation of the questions and metrics when compared location-wise. 

The Heatmap View is in addition to the numeric comparison to help you quickly identify which location and team is doing how well on which metrics and how many responses are there for each option.

Check it out —  

How to view Heatmaps?

• Go to Survey Analytics for which you'd like to view Location-based Heatmap or Team-based Heatmap
• Click on Insights Report 
• From there, choose Location or Team 
• Turn on the Heatmaps toggle and you will be able to see the Heatmaps in your Location report and Team report

The Heatmap View can be turned on and off anytime you like. 

Which plan are Location-based Heatmap Reports and Team-based Heatmap Reports available in?

The Location-based and Team-based Heatmap Reports can be viewed in the Growth Plan.