Likert Scales are very popular for measuring preferences and satisfaction, and they're used quite often in Zonka Feedback Surveys. From a 5-point Radio Matrix or Likert Scale Question, we've now expanded to a 10-point Likert Scale question.
Use the 10-scale Matrix scale to gauge the degree of satisfaction in your surveys.
Adding Videos and Images to your Surveys definitely make them more engaging and interactive. But they're also great for market research, for asking better questions in your survey and for quizzes too! Additionally, Image and Video Surveys get more Survey Responses.
Now you can add videos and images to any question in your survey in Zonka Feedback.
Quizzes are a great way to test knowledge, to increase interactivity, and to engage participants.
Now you can create Quizzes in Zonka Feedback.
Setting up Quiz is as easy as creating a survey or feedback form with full customization — add branding, add and modify questions, change theme, add logic, languages and everything else that you can do in surveys.
But there's more.
With Quizzes, you can:
Use Quiz in your next Survey to engage your participants, test knowledge and score participants.
They're great for employee engagement, for student quizzes and for ice breaking sessions.
Take audience voting using Polls — new in Zonka Feedback.
Live Polling is a great way to engage customers, audiences and employees, gather votes, run ice breaking sessions, take decisions democratically and increase participation. 👩👩👧👧
Now you can create Quick Polls with Zonka Feedback. Use various questions to create your polls, including buttons (single and multiple choices), image choice questions, drop downs and more. With polls, you can view live results as well as show live voting to your audiences as well.
Gather opinions, break the ice, get votes with live results and lots more with Polls.
We're happy to introduce Zonka for Webex — our new Webex Edition where Zonka is available as a part of Webex’s Embedded Apps.
With Zonka for Webex, you can make your Webex meetings more effective and utilitarian by real-time surveys, live polls, and quizzes with Zonka Feedback right within Webex Meetings.
How does Zonka for Webex work?
With Zonka for Webex, you can create surveys, share them with your team, run polls and live quizzes right within the Webex App, without having to leave it at all. Additionally, also see live responses, results and reports within Webex.
What Zonka brings to your Webex Meetings?
Zonka for Webex has a lot of powerful features. These include:
The possibilities are endless. You can use Zonka for Webex in your next Webex Meetings to:
All this — without leaving your Webex meetings!
Learn how to get started with Zonka for Webex. For questions and feedback, reach out to us at hello@zonkafeedback.com.
Managing your Surveys better is crucial and always something we want to continue getting better at.
Keeping that in mind, we're super ecstatic to introduce Zonka Feedback Workspaces. 🎉
Workspaces are custom folders to categorize and organize your surveys. Group the surveys based on the category, theme, team, department, or even team member.
You can create as many Workspaces as you like, and they'd be available for all your team members — to make collaboration easy and effective!
Where are all your surveys now?
With the release of Workspaces, we have moved all your Surveys to the Default Workspace. You can create more Workspaces and move them around, as you like.
Learn all about Workspaces and how to create, rename, manage and remove Workspaces.
Happy organization! 📁 🥳
How surveys look and work is crucial to what we do here at Zonka Feedback.
With that in mind, we made minor tweaks (and significant improvements) to how the working of Web Surveys.
While making everything look better, improvements in sizes and spacing, we also improved accessibility for buttons and elements. And we're very excited to share it with you.
Here's all that's new:
Subtle changes make big differences. We've also added a new sleek animation when you transition from one screen to another.
Hope you enjoy the refreshed look 😊
One of the crucial features of the Intercom is the personalization of communication. And now, you can make surveys an integral part of your communication.
With Zonka Feedback and Intercom integration, Send out NPS, CES, CSAT, or any other surveys to your customers within the Intercom Messenger.
Get to know how integrating Intercom with Zonka Feedback can benefit you,
Not just surveys, with the Intercom and Zonka Feedback integration, you can also:
💡 The Zonka Feedback and Intercom integration is available for Inbox and will soon be available for Outbound and Operator too.
You can already add all your business locations and outlets in Zonka Feedback while collecting feedback. But did you know you could also group these locations using tags called Location Labels? These help you better organize your locations.
Now you can also filter your responses and reports using Location Labels.
For instance, say you've added all country-wide locations to Zonka Feedback. Now you may want to group them based on area or region. You may also want to group them based on the type of business location. With Location Label filters, you can generate region-centric reports for your business heads and also compare feedback across various locations.
You know that Zonka Feedback's Snapshot report gives you a summarized visual of all your survey data — a total number of responses, completion rate, average time, over CX metrics, Response Trends, and Response segmentation by distribution channel.
Now you can also view Overall Location and Over Team performance trends in your Snapshot report.
Now you can also sort your responses, NPS, CES, and CSAT score in highest and lowest order as well.
💡Use Advanced Filters to get your personalized Overview Snapshot Report.
