Survey introductions, questions and instructions are not always short. They could spill over to multiple lines and paragraphs as well. By formatting questions better and adding line breaks, you can improve the readability of your survey questions  and keep the survey respondents interested and focussed. 

Add Line Breaks in your Zonka Feedback Surveys now — including Survey Questions, Welcome Text, and Thank You Message. 

Quizzes are a great way to test knowledge, to increase interactivity, and to engage participants. 

Now you can create Quizzes in Zonka Feedback. 

Setting up Quiz is as easy as creating a survey or feedback form with full customization — add branding, add and modify questions, change theme, add logic, languages and everything else that you can do in surveys. 

But there's more. 

With Quizzes, you can: 

• Mark the Right Answer ✔️
• Add Scoring to Quiz Questions 💯
• Display Right Answer or Scoring to participants 📝(at the end of the quiz)
• View a Quiz Leaderboard 🏆

Use Quiz in your next Survey to engage your participants, test knowledge and score participants. 

They're great for employee engagement, for student quizzes and for ice breaking sessions. 

Take audience voting using Polls — new in Zonka Feedback. 

Live Polling is a great way to engage customers, audiences and employees, gather votes, run ice breaking sessions, take decisions democratically and increase participation. 👩‍👩‍👧‍👧

Now you can create Quick Polls with Zonka Feedback. Use various questions to create your polls, including buttons (single and multiple choices), image choice questions, drop downs and more. With polls, you can view live results as well as show live voting to your audiences as well.

Gather opinions, break the ice, get votes with live results and lots more with Polls.

Managing your Surveys better is crucial and always something we want to continue getting better at.

Keeping that in mind, we're super ecstatic to introduce Zonka Feedback Workspaces. 🎉 

Workspaces are custom folders to categorize and organize your surveys. Group the surveys based on the category, theme, team, department, or even team member. 

You can create as many Workspaces as you like, and they'd be available for all your team members — to make collaboration easy and effective! 

Where are all your surveys now?

With the release of Workspaces, we have moved all your Surveys to the Default Workspace. You can create more Workspaces and move them around, as you like. 

Learn all about Workspaces and how to create, rename, manage and remove Workspaces.

Happy organization! 📁 🥳 

How surveys look and work is crucial to what we do here at Zonka Feedback. 

With that in mind, we made minor tweaks (and significant improvements) to how the working of Web Surveys. 

While making everything look better, improvements in sizes and spacing, we also improved accessibility for buttons and elements. And we're very excited to share it with you. 

Here's all that's new: 

• Done Button
  Many of our customers felt that respondents sometimes missed the Done button when they reached the last question. We took this feedback and moved the Done button to the right below the last question, making it hard to miss. 
  
  
• Navigation Buttons
  To improve the accessibility of the navigation buttons and for respondents to scroll through the survey quickly, we moved the navigation buttons to the bottom. The controls are now together on large screens (like laptops and desktops) on the bottom right-hand side. For smaller screens (handheld devices), the navigation buttons are on the bottom on two sides.
  
  
• Language Change Button 
  We have also moved the Language Change button to the bottom to clean up the top section for logo and branding with the navigation buttons. Respondents can easily switch language now accessing the button from the bottom left-hand side.
  
  
• New Animation Screen Transition 

  Subtle changes make big differences. We've also added a new sleek animation when you transition from one screen to another.

Hope you enjoy the refreshed look 😊 

One of the crucial features of the Intercom is the personalization of communication. And now, you can make surveys an integral part of your communication.

With Zonka Feedback and Intercom integration, Send out NPS, CES, CSAT, or any other surveys to your customers within the Intercom Messenger.

Get to know how integrating Intercom with Zonka Feedback can benefit you,

• Improve your customer satisfaction score with Instant feedback from your customers.
• Increase survey response rate.
• Close the feedback loop directly in Intercom.

Not just surveys, with the Intercom and Zonka Feedback integration, you can also:

• Create and update contacts in Intercom
• Sync Survey Responses in Intercom 
• Create a new Intercom conversation when Survey Responses are received 
• Automatically send Zonka Feedback email surveys based on activity in the Intercom

💡 The Zonka Feedback and Intercom integration is available for Inbox and will soon be available for Outbound and Operator too.

You can already add all your business locations and outlets in Zonka Feedback while collecting feedback. But did you know you could also group these locations using tags called Location Labels? These help you better organize your locations.

Now you can also filter your responses and reports using Location Labels.

For instance, say you've added all country-wide locations to Zonka Feedback. Now you may want to group them based on area or region. You may also want to group them based on the type of business location. With Location Label filters, you can generate region-centric reports for your business heads and also compare feedback across various locations. 

You know that Zonka Feedback's Snapshot report gives you a summarized visual of all your survey data —  a total number of responses, completion rate, average time, over CX metrics, Response Trends, and Response segmentation by distribution channel. 

Now you can also view Overall Location and Over Team performance trends in your Snapshot report. 

Now you can also sort your responses, NPS, CES, and CSAT score in highest and lowest order as well. 

💡Use Advanced Filters to get your personalized Overview Snapshot Report. 

Each email is an opportunity to know your customers, How many emails do you send each day? Ten? Twenty? Hundreds? 

Use your emails as a chance to gain a higher response rate by adding a survey to your email signature with hardly any additional effort. All you have to do is reply to the emails that are coming into your inbox.

We support ActiveCampaign, Front, Gmail, Helpscout, Hubspot, Kustomer, Liveagent, Outlook, Zendesk, and all other Email Applications. 

While Building questions, Updating appearances, and Adding advanced features, have you always wondered, Are we there yet? 

As you build, the survey builder always shows a quick look, but you can get a better view with the Preview option. You can now experience the exact Look and Feel of your Survey before distribution and make the necessary changes. 

In addition, To make your distribution process 3x times quicker, We've added a new 'Share' button in the top panel of the Survey Builder, with all the distribution channels (Web, QR Codes, Email, SMS) in the form of shortcuts.